As an aside, I admittedly don't know a whole lot about the game itself but...apparently PSO2 is getting something along the lines of the 1.0 ---> 2.0 treatment:

Source: https://www.pcgamer.com/phantasy-sta...in-the-series/

Why am I bringing it up here? Well, I thought it'd be interesting to note given that FFXIV is held back in many regards, especially in regards to the dated character models, excessive menus and various 'limitations' that make certain parts of the game difficult to update.

Recent interviews suggest that the intention is for FFXIV to continue to go on for quite a while, though I do wonder if that means another major revamp of the game as a whole somewhere down the line. If nothing else? Maybe the healthy competition from upcoming and existing MMO's will encourage the missing genders, character model upgrades and character customisation updates to be seen as a higher priority.