That is something to consider: Mentors can 'help' and give 'advice'... but they are not there to 'carry' or 'literally teach you how to play' past a particular point. At what point does there need to be some personal accountability here, y'all? Maybe you ran into a person having a poor day. Or, if it's a repeat offender... they shouldn't be in the system. Remove them. However, it behooves new players to also take it upon themselves to use all necessary options to learn and not just expect others to hold their hands because 'well they are mentors they have to do it or they should be punished or the system removed'. Use the Halls of Novice. Watch videos on a fight to learn it, join practice groups for things, DON'T USE SKIPS if you're literally new to the game... all kinds of reasons why vet players might be grumpy... there's always two sides to the 'grumpy' coin here.