I don't need them to "address" issues by glazing over them, I need them to fix them before I ever go back to the new races. They are in the planning stages of the next expansions now so I personally don't think it would be a bad thing to say:

"We messed up by genderlocking the races. It will take some time but we'll work on delivering both of the missing genders as playable in later patches/6.0/7.0/8.0/whatever. Thank you for your input and support."

Transparency and clarity of what is going on is something that has really frustrated me in the last few months with this game. I remember all of those events and people saying to not worry when yeah, every single one of us who spent money to fantasia to the new races should have been worried about how limited they would be (and potentially remain.) If they don't deliver some good news or start working on more things that interest me there's option D: leaving until I see a reason worth coming back for.