Dear Square Enix...

[Fiosha_Maureiba]

Just to get some further clarification.

You're unable to create a ClickAndBuy account at all, because it wants a street address over a P.O. box.?

Will Click and Buy let you get to the payment screen after going through the process or it won't even let you finish entering in your address information?

[Sigul]

I know this is against SE policy, but would you be open to a remote session / LogMeIn session using their text-chat services.

Rereading now that I'm at a "safer" place.

Can you explain more, didn't get this, but if its as understand, I doubt it.

Just to get some further clarification.

You're unable to create a ClickAndBuy account at all, because it wants a street address over a P.O. box.?

Will Click and Buy let you get to the payment screen after going through the process or it won't even let you finish entering in your address information?

Well, the main problem is, I cannot finish registration, cause it asks for a street address, which we do not have in Saudi, thus, I cannot go any further.

[Fiosha_Maureiba]

Can you explain more, didn't get this, but if its as understand, I doubt it.

Well, the main problem is, I cannot finish registration, cause it asks for a street address, which we do not have in Saudi, thus, I cannot go any further.

SE may frown upon the exchange of personal identifiable contact information using their forums.

If I or another were to remote into your computer using these forums to facilitate the action, I may get more than a slap on the wrist even if my intentions are well.

Is there a street name that's nearby?
Nasseriya Street is for the street
skip the Street No. field
and for the Address suffix, slap the PO Box 55937 for record purposes?

[Coglin]

Well, the main problem is, I cannot finish registration, cause it asks for a street address, which we do not have in Saudi, thus, I cannot go any further.

So how does everyone differentiate one door from another on a particular street, if there is no number or letter associated with each location on the street?

I feel bad for all these folks having payment issues And SE does little to nothing to help....

I can agree with feeling bad for people, but your claim about SE doing nothing to help is off base. They already said they were initiating other manners to pay that would most likely solve issues like this.

I understand its hip an cool and all to bash SE and FFXIV, and clearly your a bandwagon kind of person. But I consider taking the time to add new payment methods as taking steps to help.

[Babydoll]

So how does everyone differentiate one door from another on a particular street, if there is no number or letter associated with each location on the street?




I can agree with feeling bad for people, but your claim about SE doing nothing to help is off base. They already said they were initiating other manners to pay that would most likely solve issues like this.

I understand its hip an cool and all to bash SE and FFXIV, and clearly your a bandwagon kind of person. But I consider taking the time to add new payment methods as taking steps to help.

Lol you know nothing about me. And yeah..when they have had over 22 months to fix the payment issue I think I am entitled to be a bit dissapointed with SE. I never stated I hate them, that they suck etc etc. I am not bashing SE, simply stating a fact. At this time people are still having problems paying and when they call their customer service they basically get told "sorry talk to click n buy" so yeah, I would definatley say that is not attempted to help their customer!

No one can tell me how to feel, least of all you. If I am dissapointed in SE customer service I can very well be! Thank you

[Coglin]

Lol you know nothing about me. And yeah..when they have had over 22 months to fix the payment issue I think I am entitled to be a bit dissapointed with SE. I never stated I hate them, that they suck etc etc. I am not bashing SE, simply stating a fact. At this time people are still having problems paying and when they call their customer service they basically get told "sorry talk to click n buy" so yeah, I would definatley say that is not attempted to help their customer!

No one can tell me how to feel, least of all you. If I am dissapointed in SE customer service I can very well be! Thank you

Don't read to well do you. You specifically stated:

And SE does little to nothing to help...

I replied "your claim about SE doing nothing to help is off base. They already said they were initiating other manners to pay that would most likely solve issues like this.".

In what moronic thought process do you derive that I claimed you hate SE or said they suck? How is SE supposed to help anyone with C&B? You do realize these are 2 different companies right? One is a software devlopment company the other is an E-payment online service provider. Your post was fine untill you make claims like "SE is doing nothing to help" when they clearly stated they are working to add more payment option. its your blatent lie that discredits you, not me. Just because there steps to help are not instant gratification style imediate, doesn't make them less valid or factual.

Your mentality here is like calling Ford because you were driving a ford when your bridgestone tire blows out. then getting angry with Ford because they can"t assist you.

[Sigul]

So how does everyone differentiate one door from another on a particular street, if there is no number or letter associated with each location on the street?

We do not have street numbers, streets here goes by names, and if we want to use an address, its basically a B.O Box and ZIP code that's it.

The thing is, about people saying SE can't do much about it, SE can do ALOT about it, simply adding another option, I have no idea why they stopped using playonline, as I think it was perfectly fine, but that's just me, I still find unreasonable why we have only C&B as an option when we can use paypal and can still be able to get crysta through many ways, just we can't use them for payment.

[LazyBarakat]

try writing any fake street number, that's what i did, and no thanx we don't want PlayOnline, they required CC that is verified by visa or secure code i don't remember, and i checked almost all the bank here in UAE and they have no idea about that.

[Fiosha_Maureiba]

I just took a sneak peek into an account if registered with SE by Saudia Arabia. What's torturous is that Crysta *looks* like an option. You go to select your amount, any and all amounts, then proceeding to the next page to choose a payment method, consistently get the error regardless of browser:

ERROR (11000)


This is an invalid operation. Please log in again from the top page.
(Please do not perform operations with multiple windows open or using your browser's "Back" button)



If this message said,
"We presently do not accept payment using Crysta for this country."
That would be one explanation.

But from reading the error message alone, it looks like SE's website is having an issue.

And scouring around the rest of the website, I can only see ClickAndBuy as an option. And as yous all have said, using the standard address for a residence in Saudia Arabia results in an error message from ClickAndBuy window on the SE account page.

@Moxas, I can only hope that the prepaid MasterCard goes through. For the bank account confirmations, it's probably going to be a pain in the butt if CandB uses a currency that needs an exchange rate first.

[Hikozaemon]

try writing any fake street number, that's what i did, and no thanx we don't want PlayOnline, they required CC that is verified by visa or secure code i don't remember, and i checked almost all the bank here in UAE and they have no idea about that.

If its a mastercard or a visacard it already has verified by visa status or added internet security status regardless of the bank u just have ot register it online. Thought you may still not have been able to use it because the vendor which you are using the card for is sometimes still blocked by certain banks. You can ask the bank to allow the vendor to have permission to charge and they can change it in there system but usually bank employees dont know how to go about it. Verified by Visa and Mastercard are outdated underutilized systems that shoulda been scrapped long ago most online vendors do not bother to use them anyways. Ive made hundreds of online purchases and never had to confirm my order throught Visa or Mastercard.