Dear Square Enix...

[Sigul]

Hello everyone,

So as everyone heard with the Click and Buy issue and so, but what Square does not realize as it seems, there are people ( like for example us in Saudi Arabia ) are unable to use Click and Buy cause it will not accept a Saudi address, since the addresses here are just B.O Box and ZIP code, that's it.

At first, I contacted the support center of SE about this issue, and the answer I got is...

Dear Mohammed,

Thank you for contacting the Square Enix Support Centre.


We are very sorry to hear that you are experiencing difficulties setting up a Click and Buy account.

As Click and Buy is the only payment method available for your country of residence, Saudi Arabia, we recommend you contact Click and Buy directly so they can help you set up your Click and Buy account:

by email: www.clickandbuy.com/WW_en/contact.html
or by phone: 0044 8710752255


We apologize for the inconvenience caused.

Kind regards,

SQUARE ENIX Support Centre

Now, I did what they suggested, I tried to get in contact with C&B for about 5 days with no answer from them, until I got in contact with phone and I got the answer "We cannot change our registration policies for only one country" Well, its their company after all, can't force them to do something they don't want to, though unreasonable.

So I went back to contact Square Enix support center again about this, and I also posted about it in a thread already

http://forum.square-enix.com/ffxiv/t...ayment-methods

After than less 24h (I gotta give it to them for the fast response) I got this answer...

Dear Mohammed,

Thank you for contacting the Square Enix Support Centre.


We are very sorry to hear that you are having issues with ClickandBuy. South Africa is supported by ClickandBuy and you should continue to contact them to resolve the issue. It may also help to update your SQUARE ENIX account details such as your address so that they match the details held by ClickandBuy. Unfortunately it is not possible to change the country or region of your account.

Kind Regards,

The SQUARE ENIX Support Centre Team

So let me get couple of things straight here, first of all, he said South Africa, I'm from Saudi Arabia, second, a close friend of mine who plays the game was short on money and wanted to get Crysta for payment, I was able to help him with my own paypal account, which means I can buy Crysta, then why I don't have that option on my account instead of having C&B which we Saudi players, pretty sure there other countries like us, CAN NOT use as payment method?

Here are some facts, we have a pre-paid card called One Card we can use it for Crysta purchasing, we can use paypal also for payment as well, ->BUT<- We CAN NOT use Click and Buy as it won't allow us to register.

You've fixed Click and Buy for the people who can actually use it, but what about the people who supported the game since beta, since the time when Limsa Lominsa was the only area, but can not play the game cause they got only one payment method which they can not use? how long do we have to wait SE? a month? a year? maybe never? SE had a year to prepare the payment system and all what we get is one option which we cannot use.

We want to play the game as everyone else who's able to play.
We need an immediate action done to our problem.

[Zeref]

How is this a general discussion and not something you should be discussing with costumer support? I get the "general" in the forum title, but what do you expect to accomplish by fishing costumer support answers in the forums? forum Mods/admins and the game Devs that browse these forums can't help you because they have nothing to do with the payment methods and processing, and the users sure as hell can't help you, so why are you not taking this to proper channels?

[Sephrick]

How is this a general discussion and not something you should be discussing with costumer support?

Companies tend to react faster and more "PR-minded" when something becomes public knowledge. He's obviously hit a brick wall in dealing with things through the proper channels.

[Sigul]

Companies tend to react faster and more "PR-minded" when something becomes public knowledge. He's obviously hit a brick wall in dealing with things through the proper channels.

^ this, Thanks.

Hope you find a way to be able to pay and play FFXIV

Read the whole thread and only got one question... why did you title the thread post Dear Square Enix... would of helped you and others with same problem as you if you titled the thread "Saudi Arabia - Subscription Issue" or "Click & Buy issue - Saudi Arabia" so others from same region can find your post easier and post what they got from their tech support call/email responses.

Anyways... hope you and everyone else can find a way to get in soon good luck.

Guess I cannot edit the title anymore, hope one of the mods can do that for me though, thanks.

[Coglin]

Companies tend to react faster and more "PR-minded" when something becomes public knowledge. He's obviously hit a brick wall in dealing with things through the proper channels.

Whats that got to do with putting threads in the inappropriate areas?

Cause I've already done that, I got no answer, so took it to the "general" forum to get support from people, not to get "shut down" by the "proper channels"

No you didn't. You have only 7 post, it wasn't hard to read them all. I read them, and nowhere do you ask a question, ask for assistance in the least bit. You have 3 pages of discussion in that thread. So what makes you think someone has a solution for you all of the sudden? They already said they are working on new payment methods, and SE clearly cannot control C&B rules.

Have you contacted C&B, if so what did they say? They are the only ones who can solve any problem you have with giving them your money. All SE does with C&B is take there money that you gave them. What do you expect SE to do about your issue with C&B?

[Sigul]

Whats that got to do with putting threads in the inappropriate areas?



No you didn't. You have only 7 post, it wasn't hard to read them all. I read them, and nowhere do you ask a question, ask for assistance in the least bit. You have 3 pages of discussion in that thread. So what makes you think someone has a solution for you all of the sudden? They already said they are working on new payment methods, and SE clearly cannot control C&B rules.

Have you contacted C&B, if so what did they say? They are the only ones who can solve any problem you have with giving them your money. All SE does with C&B is take there money that you gave them. What do you expect SE to do about your issue with C&B?

Obviously, you didn't read my post, read it and you'll know what I mean...

[Zeref]

Obviously, you didn't read my post, read it and you'll know what I mean...

This has been your argument the entire time, "read my post" what part of SE doesn't control C&B do you not understand? if its the only option available in your country that sucks, But we, The users, and SE PR team cannot do anything about it.

[Sigul]

Cause I've already done that, I got no answer, so took it to the "general" forum to get support from people, not to get "shut down" by the "proper channels"

[Max]

^
omg, i think this guy didnt read OP posted, definitely troll

[Zeref]

^
omg, i think this guy didnt read OP posted, definitely troll

Its fascinating that you can actually think, or are you just pretending to?

Cause I've already done that, I got no answer, so took it to the "general" forum to get support from people, not to get "shut down" by the "proper channels"

What kind of support you expect us to give you? like I said, none of us can do anything about it, call costumer service again, it helps if you can actually find a number and give them a call, not just email.