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  1. #11
    Player
    odd_prophet's Avatar
    Join Date
    Aug 2019
    Posts
    21
    Character
    Odd Prophet
    World
    Phoenix
    Main Class
    Botanist Lv 80
    Well put, however, the account that took the 88 million gil is still up on lodestone and it seems no action has been taken.

    https://eu.finalfantasyxiv.com/lodes...cter/26811339/

    The GMs definitely aren't clamoring to help me now considering the robbery was on wednesday.

    In addition, the FC mate was specifically hacked. That's not giving your friend your bank card, that's square enix not providing the basic duty of care to ensure that the person using the account owns the account.

    I specifically remember getting locked out of my account when I tried playing on my laptop, that system was annoying but worked, how did this person get away with so much?
    (1)

  2. #12
    Player
    CrimsonGunner's Avatar
    Join Date
    Aug 2019
    Posts
    581
    Character
    Mike Arklight
    World
    Twintania
    Main Class
    White Mage Lv 92
    if his friend got hacked and was used by the hacker to commit that stealing,then if SE did in fact acknowledge the hacking and restored his account to how it was before,it really stand to reason to restore his FC gil back to them and ban the dummy account .

    to simplify what i mean is that SE recognize that the account was hacked and so naturally any action done while being hacked need to be dealt with as well.
    it might be beyond GM involvement and require even higher measures since it was hacking so the GM might have a later respond but if not its kinda sever treatment for paying customers.
    (4)

  3. #13
    Player
    BunnyChain's Avatar
    Join Date
    Aug 2013
    Location
    Lavender Beds (✿◠‿◠)
    Posts
    689
    Character
    Rena Cebe
    World
    Moogle
    Main Class
    Conjurer Lv 1
    Quote Originally Posted by odd_prophet View Post
    1.) Add an optional 4 digit pin to the safe so that hackers in your account can't access it.
    2.) Make it so that logging on from another IP triggers an account lockout only unlock-able via e-mail recovery (you know, like what happens if you log in from another computer in your house but for some reason doesn't happen if someone from another country logs in to your account)

    That is already a thing, it will lock your account and ask for email confirmation if you don't have a one-time pass token, which is also a fix for easy password 'hacks'.
    (3)
    Great community btw

  4. #14
    Player
    Crushnight's Avatar
    Join Date
    Dec 2014
    Posts
    2,345
    Character
    Jets Down
    World
    Gilgamesh
    Main Class
    Dancer Lv 90
    Quote Originally Posted by odd_prophet View Post
    Well put, however, the account that took the 88 million gil is still up on lodestone and it seems no action has been taken.

    https://eu.finalfantasyxiv.com/lodes...cter/26811339/

    The GMs definitely aren't clamoring to help me now considering the robbery was on wednesday.

    In addition, the FC mate was specifically hacked. That's not giving your friend your bank card, that's square enix not providing the basic duty of care to ensure that the person using the account owns the account.

    I specifically remember getting locked out of my account when I tried playing on my laptop, that system was annoying but worked, how did this person get away with so much?
    Well for hacking GMs and the forums are absolutely the wrong people and place to go, your fc mate should be making sure to go to customer service to find out why this happened and issuing a roll back. If the money was stolen while it was hacked how do you know it was that account that did it? Did they say anything in which case GMs can do something about it or did they just show up around the time and your assuming? Bare in mind the most that can be traded is 1m gil at a time so they did 88 transactions of 1m gil which is traceable by GMs but would require both customer support and GMs to be able to sort out since, GMs would need confirmation that the account was hacked between A time and B time to then trace any activity done in game to get them, This btw would not be a speedy process since they would be looking at a decent amount of activity.

    But if it was just another fc member who wasn't hacked who took the money then they could just tell a GM this golden line
    "I was allowed to do it"
    Nothing the GMs can do about it with that line they were given permission to do it, they did it, no rules were broken in ToS (even if obstruction of play would very much apply here but then they could turn round to the GM if they took it that they broke their own rules which would be great for legal reasons etc), so the only thing you and the fc can do is make stricter rules for next time, you won't receive help for this matter.
    (3)
    Guy butt is best butt <3

  5. #15
    Player
    odd_prophet's Avatar
    Join Date
    Aug 2019
    Posts
    21
    Character
    Odd Prophet
    World
    Phoenix
    Main Class
    Botanist Lv 80
    My friend didn't have a one time pass token and it didn't lock his account when someone from austria logged in (you can check IPs that have logged in to your account on mog station) for reference my friend is from the UK.

    So we have definitive proof someone from Austria hacked into his account and it just let him in, he received no e-mails and it's reasonable to assume his e-mail address has not been compromised so the lock out seems temperamental.
    (2)

  6. #16
    Player
    odd_prophet's Avatar
    Join Date
    Aug 2019
    Posts
    21
    Character
    Odd Prophet
    World
    Phoenix
    Main Class
    Botanist Lv 80
    Quote Originally Posted by Crushnight View Post
    Well for hacking GMs and the forums are absolutely the wrong people and place to go, your fc mate should be making sure to go to customer service to find out why this happened and issuing a roll back. If the money was stolen while it was hacked how do you know it was that account that did it? Did they say anything in which case GMs can do something about it or did they just show up around the time and your assuming?
    He did contact support and get a role back, it just rolled back before the hack and got HIS money back but not the FC money that was taken. For reference here's the series of events.

    1. Hacker logs in to friends account, finds FC chest, realizes he has permission to take out money and withdraws all 60 million
    2. Hacker realizes they can speed up gil laundering time by inviting dummy account (named "Pho Luckey") to FC using friend's account and promotes him to same rank as friend
    3. Hacker deposits Friend's money into FC chest for a total of 88 million
    4. Hacker logs on to dummy account and takes 88 mil from the chest.
    5. Hacker then dismisses dummy account from FC.

    We have time stamps showing the money being taken, it's all in the chest activity log, but instead of doing anything about it the GMs just rolled him back to the time before the hacker logged on, if they really cared they could've rolled back to the exact point where the friend would've held all 88 million gil (which chest history shows lasted around 10 minutes).
    (2)

  7. #17
    Player
    CrimsonGunner's Avatar
    Join Date
    Aug 2019
    Posts
    581
    Character
    Mike Arklight
    World
    Twintania
    Main Class
    White Mage Lv 92
    Quote Originally Posted by Crushnight View Post
    Well for hacking GMs and the forums are absolutely the wrong people and place to go, your fc mate should be making sure to go to customer service to find out why this happened and issuing a roll back. If the money was stolen while it was hacked how do you know it was that account that did it? Did they say anything in which case GMs can do something about it or did they just show up around the time and your assuming? Bare in mind the most that can be traded is 1m gil at a time so they did 88 transactions of 1m gil which is traceable by GMs but would require both customer support and GMs to be able to sort out since, GMs would need confirmation that the account was hacked between A time and B time to then trace any activity done in game to get them, This btw would not be a speedy process since they would be looking at a decent amount of activity.

    But if it was just another fc member who wasn't hacked who took the money then they could just tell a GM this golden line
    "I was allowed to do it"
    Nothing the GMs can do about it with that line they were given permission to do it, they did it, no rules were broken in ToS (even if obstruction of play would very much apply here but then they could turn round to the GM if they took it that they broke their own rules which would be great for legal reasons etc), so the only thing you and the fc can do is make stricter rules for next time, you won't receive help for this matter.
    true,conducting investigations and solutions is a long time but if there is proof that his account was hacked they can check the FC log to see such things.
    i think at the activity of fc even removing stuff from FC chest is recorded there,but if not then definitely if during the hacking someone joined by the hacked account and his rank was raised moments later and left almost immediately after then not only is it recorded but also proof that person was working with the hacker to steal the money (be it dummy account or otherwise).
    (0)

  8. #18
    Player
    Gula's Avatar
    Join Date
    Mar 2019
    Posts
    2,165
    Character
    Krystal Abyss
    World
    Mateus
    Main Class
    Pugilist Lv 60
    Hacked, or did he perchance go to a third party source for a service? Please understand that your issue will be held with an amount of scrutiny because it's only one side of the story. You're complaining for "your friend" and not yourself as well.
    (3)
    Quote Originally Posted by iVolke View Post
    This is probably the easiest forum to bait.

    y'all are kinda dumb tbh

  9. #19
    Player
    Driavna's Avatar
    Join Date
    Sep 2013
    Posts
    1,459
    Character
    Elara Almasombria
    World
    Sagittarius
    Main Class
    Dark Knight Lv 90
    Probably NCsoft support. If you are a big spender they are going to fulfil your every request. If you are not... well, GL HF.
    (0)

  10. #20
    Player
    CrimsonGunner's Avatar
    Join Date
    Aug 2019
    Posts
    581
    Character
    Mike Arklight
    World
    Twintania
    Main Class
    White Mage Lv 92
    Quote Originally Posted by odd_prophet View Post
    He did contact support and get a role back, it just rolled back before the hack and got HIS money back but not the FC money that was taken. For reference here's the series of events.

    1. Hacker logs in to friends account, finds FC chest, realizes he has permission to take out money and withdraws all 60 million
    2. Hacker realizes they can speed up gil laundering time by inviting dummy account (named "Pho Luckey") to FC using friend's account and promotes him to same rank as friend
    3. Hacker deposits Friend's money into FC chest for a total of 88 million
    4. Hacker logs on to dummy account and takes 88 mil from the chest.
    5. Hacker then dismisses dummy account from FC.

    We have time stamps showing the money being taken, it's all in the chest activity log, but instead of doing anything about it the GMs just rolled him back to the time before the hacker logged on, if they really cared they could've rolled back to the exact point where the friend would've held all 88 million gil (which chest history shows lasted around 10 minutes).
    then yes,its definitely proof,did u show a screenshot to the gm as proof of the case?
    (0)

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