Is there any game out there with a worse support team than final fantasy?

[odd_prophet]

If they get robbed and had the door unlocked or the key under the front mat, well....

So should the criminal get off scott free? If we know who looked under the mat and entered the house should it be accepted that the goods are now theirs simply because we didn't do enough to protect it?

[Valkyrie_Lenneth]

So should the criminal get off scott free? If we know who looked under the mat and entered the house should it be accepted that the goods are now theirs simply because we didn't do enough to protect it?

Your friend got his account restored no? This is why actually understanding your FC privileges is important. They can't do anything to the other character because unless there are chat logs, they don't know that he wasn't allowed. Timestamps alone prove nothing.

[odd_prophet]

Your friend got his account restored no? This is why actually understanding your FC privileges is important. They can't do anything to the other character because unless there are chat logs, they don't know that he wasn't allowed. Timestamps alone prove nothing.

You appear to misunderstand, the person who stole the money from the FC chest was in our FC for less than an hour, was level 1, and a default hyur.

There's no chatlogs because he wasn't on long enough to get to know anyone since he just came to steal our hard earned gil.

Edit: only 10 people in our 160 strong FC have access to our gil and this person came in, got my friend to promote him, took the gil, then left. if we trace this persons IP it's likely to be the same as the one my friend logged in as when he mysteriously turned austrian.

Edit 2: all people that can access gil can promote people and no one else, we run a pseudo democratic FC where the 10 people at the top all have full power.

Edit 3: I know 10 seems like a lot but I know them all personally and we've helped make the FC thrive, I know where all of them live and none have gone to Austria OR have access to my friend's account (where the austrian IP log in came from in the first place). This isn't some crazy inside job, this is a hacker that used exploits in order to steal a large amount of gil utilising my friend's account. Please check your conspiracy theories at the door, as fun as they are.

Hopefully final Edit: I know how a freakin' FC chest works, what I don't get is how people can straight up hack into an account, steal 88 million gil with their NAME in plain sight on the chest history and get away with it. It's not exactly the zodiac killer level of mystery is it?

"man goes in, money goes out, you can't explain that" - square enix support 2019

Final final edit: People are forgetting that the 88 mil is easily traceable and as far as I know they have no intentions to remove this stolen money from the game, making RMTers make a massive profit of however much 88 mil goes for. Will they actually prosecute the criminals? who knows?

[Valkyrie_Lenneth]

You appear to misunderstand, the person who stole the money from the FC chest was in our FC for less than an hour, was level 1, and a default hyur.

There's no chatlogs because he wasn't on long enough to get to know anyone since he just came to steal our hard earned gil.

Edit: only 10 people in our 160 strong FC have access to our gil and this person came in, got my friend to promote him, took the gil, then left. if we trace this persons IP it's likely to be the same as the one my friend logged in as when he mysteriously turned austrian.

And how many people have access to promote ranks?

[GutsyBoozetank]

You say HACKED, but it sounds to me like an inside job. You say you trust this person but how well do you actually now him or anyone in the game unless you know them in real life? And even that doesn't mean anything as I've seen people I thought I knew screw me over. You probably got played lol

[Mikhaill]

Tell your friend to use the phone APP thing from now on like Lenneth said.
Everyone should if they haven't already, you're even more safe with the token that cost like $15 or whatever.

Secondly, not trying to get on you, but I think you have too many people sitting on thrones.
10 people is too many to have full power like that. At least 3 closest, people should do it, even then that's too much
because you truly never know people lol.

Gutsy could be right and say it's an inside job too just because you have so many people with key in hand.
(You have proof and all but maybe someone there is from Austria? Who knows...)

Situation sucks though. 88 mill is no joke. :/
Hope things work out.

[Canadane]

I'll go down kicking and screaming if I have to, that's the lalafell way. The only thing I've learned so far is never rely on square enix to do the right thing.

Instead of kicking and screaming to people that cannot help you, you should take the lesson learned here.
Make it better for everyone in your FC by familiarizing yourself with the systems you may not yet fully understand the workings of.

[Misutoraru]

As I've said before, we have ALL the evidence including IP's time stamps, chest history.

It's just finding a GM willing to LOOK at it!

this is the problem

it is a very serious accusation and I believe SE would only act based on if they have evidence that proof beyond any reasonable doubt

and any evidence provide by player would probably be "advice" at best, any action SE taken base on these will probably just out of "good gesture".

some dev wont even do a roll back (I am looking at you NEXON)

I understand that it hurt so bad when your account got hack and stolen, nothing i could say other than feel sorry for your lose

but i m here trying to share my understanding of why SE only roll back the character

[SannaR]

It's not going to be looked into though because sad but true the current policy is it's the FC leader/owner's fault for allowing anyone else with the ability to promote others and/or give any other rank besides their own access to the chest. As there isn't any differnce in ranks besides the ones between owner and member in how the game recogonizes them. Is it sad that this happened? Yes. Is your Fc the first to have this happen to them no. Until we somehow get the devs to think like how at least the non jp players think when it comes to how Fc ranks should function I don't see any time soon them changing it.

[CrimsonGunner]

you all act like its the poor mans fault but it isn't.
stuff can be done,it shouldn't be as you said and let the criminal stay with the money.
true SE might not do anything about it but that doesn't mean its ok or that he should just agree to it,its not fair.
with your kind of excuses why nothing should be done ,its like saying who cares what the criminal did its all the victims fault.
in truth you don't know what SE might or might not do as will i but i sure do know its not his fault his account was hacked it definitely doesn't mean that something like stealing should be considered ok cause the criminal used a hacked FC member account to commit it.