Is there any game out there with a worse support team than final fantasy?

[odd_prophet]

Not trying to defence SE
but I believe it is so much easier to catch someone swearing, than finding evidence to proof someone steal from FC

As I've said before, we have ALL the evidence including IP's time stamps, chest history.

It's just finding a GM willing to LOOK at it!

[Misutoraru]

As I've said before, we have ALL the evidence including IP's time stamps, chest history.

It's just finding a GM willing to LOOK at it!

this is the problem

it is a very serious accusation and I believe SE would only act based on if they have evidence that proof beyond any reasonable doubt

and any evidence provide by player would probably be "advice" at best, any action SE taken base on these will probably just out of "good gesture".

some dev wont even do a roll back (I am looking at you NEXON)

I understand that it hurt so bad when your account got hack and stolen, nothing i could say other than feel sorry for your lose

but i m here trying to share my understanding of why SE only roll back the character

[GutsyBoozetank]

You say HACKED, but it sounds to me like an inside job. You say you trust this person but how well do you actually now him or anyone in the game unless you know them in real life? And even that doesn't mean anything as I've seen people I thought I knew screw me over. You probably got played lol

[Mikhaill]

Tell your friend to use the phone APP thing from now on like Lenneth said.
Everyone should if they haven't already, you're even more safe with the token that cost like $15 or whatever.

Secondly, not trying to get on you, but I think you have too many people sitting on thrones.
10 people is too many to have full power like that. At least 3 closest, people should do it, even then that's too much
because you truly never know people lol.

Gutsy could be right and say it's an inside job too just because you have so many people with key in hand.
(You have proof and all but maybe someone there is from Austria? Who knows...)

Situation sucks though. 88 mill is no joke. :/
Hope things work out.

[SannaR]

It's not going to be looked into though because sad but true the current policy is it's the FC leader/owner's fault for allowing anyone else with the ability to promote others and/or give any other rank besides their own access to the chest. As there isn't any differnce in ranks besides the ones between owner and member in how the game recogonizes them. Is it sad that this happened? Yes. Is your Fc the first to have this happen to them no. Until we somehow get the devs to think like how at least the non jp players think when it comes to how Fc ranks should function I don't see any time soon them changing it.

[CrimsonGunner]

you all act like its the poor mans fault but it isn't.
stuff can be done,it shouldn't be as you said and let the criminal stay with the money.
true SE might not do anything about it but that doesn't mean its ok or that he should just agree to it,its not fair.
with your kind of excuses why nothing should be done ,its like saying who cares what the criminal did its all the victims fault.
in truth you don't know what SE might or might not do as will i but i sure do know its not his fault his account was hacked it definitely doesn't mean that something like stealing should be considered ok cause the criminal used a hacked FC member account to commit it.

[SannaR]

you all act like its the poor mans fault but it isn't.
stuff can be done,it shouldn't be as you said and let the criminal stay with the money.
true SE might not do anything about it but that doesn't mean its ok or that he should just agree to it,its not fair.
with your kind of excuses why nothing should be done ,its like saying who cares what the criminal did its all the victims fault.
in truth you don't know what SE might or might not do as will i but i sure do know its not his fault his account was hacked it definitely doesn't mean that something like stealing should be considered ok cause the criminal used a hacked FC member account to commit it.

Yet it's the response people have been given time and again about people stealing from an FC in that if a rank other than the owner has the ability to promote or has access to the chest it's techincally said person's fault. Even if said person's account was hacked. The guy got his character rolled back, but they're not going to do anything about the chest because of how the ranks function. I want to say the devs were asked about this during a Q&A and also got the same response various GMs have given to players about FC theft. It's not like this is the first thread wishing/wanting something to be done about FC theft.

[Gora]

Hello.

I am the owner of the account that was hacked from OP's post. Since being rolled back (of which I lost items such as weekly books but the weekly clears remain intact, cheers SE), they have confirmed that they acknowledge illicit activity happened on my account during the day that I stated. Indeed, if I can see that my account was logged into from Austria about 40 minutes after my last login (2:42am,UK; 3:10am, Austria), then not only can they see this too, but they have the ability to deduce that it is physically impossible to be my own intent of this theft. I have yet to determine how my information was taken, as I don't usually click on links and only enter my password into the launcher (I don't even trust these potato forums really). However, my ISP reported suspicious activity between the hours of when I supposedly logged in from Austria (between 3:10am and 3:40am UK time). I can only assume this is one of their measures to bypass the account lock system when a foreign IP attempts to log in.

Anyway, since they have acknowledged that it was illicit, surely that implies that the theft of the FC chest gil was also illicit, and that by not doing anything about it they are just saying 'haha sucks lol' to an entire sub-community in the game (my FC). Access precautions are a strawman argument, because what if the FC leader had been the one hacked instead? What would be your argument then? The gil can be traced if they are willing to do it, and I suspect their main reasoning for not dealing with FC-related matters is simply because they are too fudging lazy.

[Valkyrie_Lenneth]

Hello.

I am the owner of the account that was hacked from OP's post. Since being rolled back (of which I lost items such as weekly books but the weekly clears remain intact, cheers SE), they have confirmed that they acknowledge illicit activity happened on my account during the day that I stated. Indeed, if I can see that my account was logged into from Austria about 40 minutes after my last login (2:42am,UK; 3:10am, Austria), then not only can they see this too, but they have the ability to deduce that it is physically impossible to be my own intent of this theft. I have yet to determine how my information was taken, as I don't usually click on links and only enter my password into the launcher (I don't even trust these potato forums really). However, my ISP reported suspicious activity between the hours of when I supposedly logged in from Austria (between 3:10am and 3:40am UK time). I can only assume this is one of their measures to bypass the account lock system when a foreign IP attempts to log in.

Anyway, since they have acknowledged that it was illicit, surely that implies that the theft of the FC chest gil was also illicit, and that by not doing anything about it they are just saying 'haha sucks lol' to an entire sub-community in the game (my FC). Access precautions are a strawman argument, because what if the FC leader had been the one hacked instead? What would be your argument then? The gil can be traced if they are willing to do it, and I suspect their main reasoning for not dealing with FC-related matters is simply because they are too fudging lazy.

Because it would then be simple for people to make accounts, "steal" from their fc, report it, get the gil back, have it moved around to other fc chests and then recovered, doubling the gil over time. VPNs can show the account logging in from who knows where, "proving" it wasn't them.

[Misutoraru]

Because it would then be simple for people to make accounts, "steal" from their fc, report it, get the gil back, have it moved around to other fc chests and then recovered, doubling the gil over time. VPNs can show the account logging in from who knows where, "proving" it wasn't them.

this is exactly what I was talking about

it will be a It will just be a "rashomon"

how to tell which side is telling the truth?

even if there is a way, I doubt it will require assistance from external source. Not only the third party might not agree to provide assistance, it will also taken SE substantial amount of effort to just investigate 1 single case