Is there any game out there with a worse support team than final fantasy?

[CrimsonGunner]

Well for hacking GMs and the forums are absolutely the wrong people and place to go, your fc mate should be making sure to go to customer service to find out why this happened and issuing a roll back. If the money was stolen while it was hacked how do you know it was that account that did it? Did they say anything in which case GMs can do something about it or did they just show up around the time and your assuming? Bare in mind the most that can be traded is 1m gil at a time so they did 88 transactions of 1m gil which is traceable by GMs but would require both customer support and GMs to be able to sort out since, GMs would need confirmation that the account was hacked between A time and B time to then trace any activity done in game to get them, This btw would not be a speedy process since they would be looking at a decent amount of activity.

But if it was just another fc member who wasn't hacked who took the money then they could just tell a GM this golden line
"I was allowed to do it"
Nothing the GMs can do about it with that line they were given permission to do it, they did it, no rules were broken in ToS (even if obstruction of play would very much apply here but then they could turn round to the GM if they took it that they broke their own rules which would be great for legal reasons etc), so the only thing you and the fc can do is make stricter rules for next time, you won't receive help for this matter.

true,conducting investigations and solutions is a long time but if there is proof that his account was hacked they can check the FC log to see such things.
i think at the activity of fc even removing stuff from FC chest is recorded there,but if not then definitely if during the hacking someone joined by the hacked account and his rank was raised moments later and left almost immediately after then not only is it recorded but also proof that person was working with the hacker to steal the money (be it dummy account or otherwise).

[CrimsonGunner]

if his friend got hacked and was used by the hacker to commit that stealing,then if SE did in fact acknowledge the hacking and restored his account to how it was before,it really stand to reason to restore his FC gil back to them and ban the dummy account .

to simplify what i mean is that SE recognize that the account was hacked and so naturally any action done while being hacked need to be dealt with as well.
it might be beyond GM involvement and require even higher measures since it was hacking so the GM might have a later respond but if not its kinda sever treatment for paying customers.

[Gula]

Hacked, or did he perchance go to a third party source for a service? Please understand that your issue will be held with an amount of scrutiny because it's only one side of the story. You're complaining for "your friend" and not yourself as well.

[odd_prophet]

Hacked, or did he perchance go to a third party source for a service? Please understand that your issue will be held with an amount of scrutiny because it's only one side of the story. You're complaining for "your friend" and not yourself as well.

I understand your skepticism, all I can tell you is I trust him, and since we have evidence that his account was logged in in Austria when he was logged in in Birmingham 2 hours earlier, it's safe to say this isn't something he plotted.

[Driavna]

Probably NCsoft support. If you are a big spender they are going to fulfil your every request. If you are not... well, GL HF.

[Gula]

Probably NCsoft support. If you are a big spender they are going to fulfil your every request. If you are not... well, GL HF.

As someone who played Aion for like 2 years and never spent more than $30, I felt like a second class citizen. It'd have probably been a better experience to just buy an account with perks.

[CrimsonGunner]

you worry about your gil and maybe your friend but if you truly want to help then let your friend do the report.
he need to report and talk to the gm's and if there is something they need of him like screenshots then try to help him with the screenshots you took during the time of hacking(although i think gm's should be able pull logs and see the activity)and wait for your friend to tell you what SE gm's have done.

[odd_prophet]

as I've mentioned before, they did an account roll back that didn't sort anything out, since most of the money stolen was from the FC chest and not his purse. The FC chest is the pressing matter and so far it appears the GMs don't want to do anything outside of the bare minimum.

[odd_prophet]

Update: My friend tells me he can't get anything but automated messages and is unable to reach a GM despite being the victim.

What do we have to do to see a GM? Besides saying bad words in limsa.

[CrimsonGunner]

Update: My friend tells me he can't get anything but automated messages and is unable to reach a GM despite being the victim.

What do we have to do to see a GM? Besides saying bad words in limsa.

either support desk report ,talk to GM's or go to customer support anything else i have no idea.