Depends on how you look at it. You've got folks who will buy the fantasia - but you will also have folks who will end up purchasing more mog items for glamour for their characters. I don't buy some pieces of glamour from the mog station if they don't fit the character's body properly. Beyond this is folks tend to switch back and forth at a whim - that's more than just the one veteran reward. On the outside for the newcomer those who wish to play as male Viera from the start will have to purchase the full package instead of just upgrading from the base game and then starting over - either way, they're buying into the expansion.
The fact the race is actually behind a paywall already in regards to Shadow Bringers is a profit in itself. I know from experience that when I came back after leaving the game after beta - I went and purchased the latest expansion straight away as I liked the idea of the Au'ra at the time. This was the case with some other friends of mine.
Yes, they give you a free fantasia potion but that's it, just one. You also don't get the free potion if you jump skip, and the casual player is more likely to fantasia and then do it again because they slipped up in regards to voice, eye colour and skin tone.
--
Two years of development of a race? I don't believe it literally takes them two years. It takes them two years with the current workload they have and juggling everything around. And Viera females were created in a much shorter time frame. They most likely do not have a static team that works justs on armour sets all the time. They have to juggle. So let's not exaggerate and put the idea into folks heads that for two whole years everyone is feverishly working on the race with little time for nothing else. This was probably not your intention anywho, but you know how people are.
Honestly, if you took out all the juggling and what not, the team could probably push out male Viera and female Hrothgar in a month or two - probably in between. Not including quality control. Not that they should do this, but yeah...
For anyone who argues about a time frame; keep in mind that mostly the entire bulk of Mass Effect: Andromeda was created in 18 months. You can't tell me that a company that's much more equipped than an untested Bioware studio can't create models of two missing genders and fit the armour on them in a much shorter time frame. The only defence to this was that Mass Effect: Andromeda was a bit sucky at launch. ¬_¬ For a game that supposedly had 5 years development, the fact the game was mostly built in 18 months is a joke. Grumble grumble.





