Having worked after-sales service for many years, my general default to arguments of entitlement is you're entitled to what obligations that were agreed upon purchase, usually through a ToS or contract or similar instead of what your expectations are and often people's expectations are inflated by the view that "I'm paying you, therefore you give me what I want" or "the customer is always right", when they could be delivering the service they advertise, that's agreed in the terms and what that fee is paying for. So in theory, you're only entitled to what they're charging you for.

At least, that is the line from "entitlement". Whether the decision is customer friendly is another matter. In which case, it's not customer friendly and from the live letter, I think they realise this too and I expect people are negatively impacted by it and aren't going to be happy. Whilst the rewards may help a number of people, but as in your case not so much. Perhaps a new housing ward and maybe something that allows you to get dibs as a person who has to transfer data centre - but put in a limitation that helps prevent it from being abused.