Free transfers and housing reimbursements are a given. They are NOT an apology

[Naginatasu]

For what is really a huge inconvenience. Neither is 3 million gil a sufficient apology. As someone with a large mansion in Shirogane that's fully decorated, I have to make a mighty move in order to stay with the group I play with. Losing the highly difficult to obtain plot is one thing. The chances of me obtaining a large house plot again in the future is very low. The inconvenience of having to redecorate is another. Not only that, but I have to make room for my 400 pieces of furniture. I'm not content in letting my 30+ mil worth of furnishings being demolished with the house for a measly sum in exchange. That's an absurd sense of compensation. Lots of players are faced with this ridiculous ultimatum of choosing between two endgame goals they've accomplished - static or housing. Some got really lucky and some don't care, and that's fair, but a lot of us are getting the short end of the stick.



They need to provide movers with something a little more substantial. Just to suggest something for the sake of discussion, an extra retainer without the extra monthly cost would be nice. That would alleviate some of the strain of moving furnishing items. They said they're sorry, but their actions don't show the extent of their sincerity. Oh, and hey... We have until patch 4.5. Not 5.0. Thanks for the short notice.



It'd be one thing if this game was free to play, but it's not. You don't pay for my sub. I do. The sense of entitlement is rightly greater. I try to be modest in my expectations, but today's reveal crossed a line that many others seem to also feel was crossed.



I imagine a lot of people out there aren't as gravely affected and don't feel the same sense of entitlement, but hopefully they can empathize. For those affected, are you as mad as me? Do you see yourself getting over it? Do you feel the same sense of unfair treatment? How do you plan on working around this?

[Saefinn]

Having worked after-sales service for many years, my general default to arguments of entitlement is you're entitled to what obligations that were agreed upon purchase, usually through a ToS or contract or similar instead of what your expectations are and often people's expectations are inflated by the view that "I'm paying you, therefore you give me what I want" or "the customer is always right", when they could be delivering the service they advertise, that's agreed in the terms and what that fee is paying for. So in theory, you're only entitled to what they're charging you for.

At least, that is the line from "entitlement". Whether the decision is customer friendly is another matter. In which case, it's not customer friendly and from the live letter, I think they realise this too and I expect people are negatively impacted by it and aren't going to be happy. Whilst the rewards may help a number of people, but as in your case not so much. Perhaps a new housing ward and maybe something that allows you to get dibs as a person who has to transfer data centre - but put in a limitation that helps prevent it from being abused.

[KisaiTenshi]

People, you're not entitled to anything. This is SE going "sorry server is full", they can't magically create more space.

Some players are going to throw a fit because they have mains on Balmung, some are going to throw a fit because they have alts on Balmung, some will throw a fit because the only reason they were in Aether was to have cross-world parties with people on Balmung, but at the end of the day, Balmung is the reason for this.

Make your alts now before the servers are split up if you want to stay together, because once they're split, moving will be a bigger issue. If you already maxed out how many characters you can make on one data center ... I sure hope SE decides to allow players to have more, because if by some bizarre reason someone has 40 characters between Primal and Aether... well that could mean all their characters end up on Crystal.

[Floortank]

Are we getting the full cost of our houses back if we swap? Because if I get all my gil back, I'm fine.

Although, to the above poster, Balmung isn't the problem.

Balmung has 17k people on it because it's the community-recognized RP server. SE could implement RP specific servers to ease the strain on Balmung, but they haven't. Consequently, the second largest server, Mateus, with 14k people, was a ghost town until Balmung players decided it would be a second RP server and expatriated there.

It is a problem that Square-Enix could solve through community management, but is instead trying to gamify their hardware issues.

[Naginatasu]

Having worked after-sales service for many years, my general default to arguments of entitlement is you're entitled to what obligations that were agreed upon purchase, usually through a ToS or contract or similar instead of what your expectations are and often people's expectations are inflated by the view that "I'm paying you, therefore you give me what I want" or "the customer is always right", when they could be delivering the service they advertise, that's agreed in the terms and what that fee is paying for. So in theory, you're only entitled to what they're charging you for.

At least, that is the line from "entitlement". Whether the decision is customer friendly is another matter. In which case, it's not customer friendly and from the live letter, I think they realise this too and I expect people are negatively impacted by it and aren't going to be happy. Whilst the rewards may help a number of people, but as in your case not so much. Perhaps a new housing ward and maybe something that allows you to get dibs as a person who has to transfer data centre - but put in a limitation that helps prevent it from being abused.

I come from a customer service background where the customer is always highly regarded, but yes, you should expect to be treated by what's outlined in the ToS. Regardless of that, however, the customer has a voice and the service provider realizes this. SE is very reliant on feedback and so my appeal isn't to a sense of entitlement. I hate to even bring up that word because I hated dealing with customer entitlement. Look how easily responses are bated just by the use of that term, even though it's not the main point! In this situation I feel entitled to more than they've given us, yes, but it's the injustice of the situation that's being called out. It's incredibly clear to the player base and it shouldn't be apologized for.

[Final-Fantasy]

Yes, you will get 100% of the plot cost returned plus 3 million Gil, you will need to follow the instructions given at a later date.
With the World Visit, you can reside on any of the other Worlds in the same DC as Balmung and just teleport there and leave as you wish, much better then having to transfer there and stay...

[Penthea]

I feel entitled to more than they've given us

I'm curious as to what you think you should be given instead. Not flaming, really genuinely curious.

[HyoMinPark]

While I don’t feel entitled to anything, I just want to say that, for some people, including free transfers and full reimbursements on plots and +3 million gil isn’t enough, because we still end up losing something far more valuable.

I love my house and I worked really hard to get it and decorate, and it took me a long time, but losing my house doesn’t compare to the other things I lose: I’m forced to choose between my friends on Cactuar (and the cross-world ones on what remains of Aether), and trying to salvage my static on what is now Crystal (and being with my cross-world friends that are on the Aether servers being moved there). It’s not an easy decision, and the offer of free transfers doesn’t make that any easier for myself, nor the members of my static, nor some of my cross-world friends.

Some of them have already made their choices of staying on the future Crystal data center or leaving, but we all still lost something, because, going forward, my static won’t be what it has been. And my circle of friends will be harder to get together and do stuff with unless we all level up alts on the opposing data center to play together.

At best, it will be a fragment of it, but we will have still lost members all the same. And things won’t be the same.

[Bourne_Endeavor]

People, you're not entitled to anything. This is SE going "sorry server is full", they can't magically create more space.

They can when they charge you for it, ala the companion app. Remember how inventory was a huge issue... until it wasn't. Regardless, you said it yourself, they could have added more servers which would have helped mitigate this problem immensely. And if they could afford to do it for EU, they could for NA as well.

As for Balmung. You do realize Mateus is now the second largest server and they shifted it over with Balmung, yes? Meanwhile, you have people talking about a mass exodus, thus this won't solve a damn thing. Balmung may drop from being the most popular server, but it's a rather moot point when Gilgamesh replaces it.

Are we getting the full cost of our houses back if we swap? Because if I get all my gil back, I'm fine.

Although, to the above poster, Balmung isn't the problem.

Balmung has 17k people on it because it's the community-recognized RP server. SE could implement RP specific servers to ease the strain on Balmung, but they haven't. Consequently, the second largest server, Mateus, with 14k people, was a ghost town until Balmung players decided it would be a second RP server and expatriated there.

It is a problem that Square-Enix could solve through community management, but is instead trying to gamify their hardware issues.

Yes, you will get full compensation and 3.5M extra for furnishings.

[Naginatasu]

People, you're not entitled to anything. This is SE going "sorry server is full", they can't magically create more space.

Some players are going to throw a fit because they have mains on Balmung, some are going to throw a fit because they have alts on Balmung, some will throw a fit because the only reason they were in Aether was to have cross-world parties with people on Balmung, but at the end of the day, Balmung is the reason for this.

Make your alts now before the servers are split up if you want to stay together, because once they're split, moving will be a bigger issue. If you already maxed out how many characters you can make on one data center ... I sure hope SE decides to allow players to have more, because if by some bizarre reason someone has 40 characters between Primal and Aether... well that could mean all their characters end up on Crystal.

There's a difference between a spoiled sense of entitlement (throwing a fit) and a just sense of entitlement. This is my first post on the forum because I want to do my part in calling this situation out and asking them to do more because it's evidently lacking. Nothing changes if you don't do anything. That's how businesses prefer to work. Say nothing and they do nothing. It's easier for them that way. People called EA for their shenanigans and they did something about it. They didn't sit back and say... oh, well I'm buying their product so I don't have a say even though this doesn't feel right. People were also incredibly disappointed with WoW's latest expansion and part of the issue is Blizzard's reluctance to actually listen to their player base. Lots of those players are now playing FF14. A GW2 employee was fired for going on a rant against a player who she thought was questioning her ability to design in game narratives. The power of the player is now stronger than ever. It's not a power that should be abused, but exercised responsibly.

I don't play so far away from one data center that I experience severe latency so the urgency of new data centers isn't as apparent to me as it might be to others. A lot of servers aren't incredibly congested to the point where I imagine they need an entirely new data center... but maybe they are? In either case, the hastiness of this reveal and implementation is forced and questionable. Would it not one day be possible to link local (ex all NA) data centers together, if only for duties and pf? Why not wait until such a day instead of causing chaos across servers in well establish data centers? I don't know much about networking or how dire the situation SE faced, but I feel like it could've been handled with a little more grace.