I will continue to reiterate this until people stop dismissing the online presence as a small fragment. EA did precisely this; dismissing the enormous backlash Mass Effect 3's ending received. There was a poll on their forums with a 100,000 votes and a 93% disapproval rating. "It's just a vocal, entitled, minority!" Some game's media outlets (Hi, IGN) screamed. Yes, well, Amazon didn't think so when they allowed full refunds on opened copies due to the sheer volume of complaints. And EA didn't think so when they pushed back DLC and remade the ending after the negative attention cost them a significant amount of money. For more recent examples, see Star Wars: Battlefront II and Battlefield V. The "vocal minority" on reddit amassed a dislike ratio of over 600,000 and financial reports were far below the mark—enough Disney threatened to pull the Star Wars license from EA.
Now Eureka is by no means comparable to the aforementioned. I merely wanted to illustrate how much larger an online presence video games have nowadays. With that in mind, if we look to the FFXIV sub reddit, it boasts 195,070 subscribers. Let's be very generous and cut this number in half. That is still roughly 1/5 of the entire FFXIV active playerbase on one English chat site. And the opinions from said chat site are overwhelmingly negative. Granted, Pyros has been much better received. But as a whole, Eureka has not been considered good content. Keep in mind, just because people are in Eureka, doesn't mean they like it.



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