Quote Originally Posted by Nezerius View Post
Or, y'know, they don't have the tools to roll back one specific PotD save file, without doing a server roll back to before the OP got disconnected.

I'm sure the other thousands of players on Balmung would be just fine with losing anything they've progressed on, just so one player can continue on from floor 171.
From a server-side, files would be related to specific characters in that instance which can easily be located as well as the back up of the file which should be able to be located by the character name which in turn would show the others in the group. If SE doesn't have back up data which would make them utterly worthless as a company providing a service this big if they don't keep things backed up. I would highly doubt they don't otherwise in the event of a crash of the servers, you'd have to re-level your characters. It's not difficult to roll back one file for a few users, so I don't buy that excuse.