DDoS attack killed my Palace of the Dead file

[Canadane]

In palace, a disconnect counts as a death. If your entire party disconnected at once, that's a party wipe. Say bye to your save. It's why a single dc in a solo run kills the run.

This.
It's not that nobody believes you didn't die, but the DCing happening counts as death.

[Dynratygus]

Thank you for posting in the Final Fantasy Technical Support Forums.

Unfortunately we are not able to roll back save files, as that is not a service we offer. I will be moving this thread over to the General Discussion as it would be a more fitting category.

I apologize for the trouble.

[BristolRuss]

Well its an error of the system, a dc there should just roll back the save and not make it useless...

They have to have a full party DC count as a wipe otherwise people would exploit it and purposely remove their ethernet cables if they thought they were going to wipe in order to rollback and get another go at it.

[Ilan]

Gms on other f2p mmos has why can't they fix them here. When played Tera online they had no problem restoring a deleted item, restoring a deleted character, seen them even teleport players out of a bugged area where wouldn't let you leave. Don't see why they can't fix a simple save here. Tells me there support for this game is very bad if they can't even do what other gms can on f2p games.

Reasons: company rules, access rights, system options and what not. Not every game is the same and not every company gives their GM's the same rights because too many rights can backfire very hard, which happened enough times.

[Fynlar]

Shite happens. Instance being closed as a result of nobody being online in it counts as a failure (or "party KO" in this case, which I think is kind of a poor way of phrasing it). They can't go and reimburse everyone that ever loses something due to faulty connections (which isn't even always SE's fault); that sort of thing is just too omnipresent for GMs to deal with.

I do think that they should allow instances to remain open for a few minutes if the only participants inside get d/c (meaning that if someone were to d/c in POTD in a safe area they could still potentially log back in alive and well) but for whatever reason, that's not how it works with instances in this game. The funny thing is, some content in FFXI works this way but not most others. Like, when doing solo Salvage runs in FFXI, I have been able to log back in and retain my progress after being d/c'd so long as I logged back in quickly enough. Most other forms of FFXI content though, as soon as it detects no one inside, the instance is closed and you're SOL.

[Iscah]

The thing is, it's not about doing it "this one time for you", it's about having to do it for everyone else.

Even if the disconnect was provably due to the DDoS and you didn't deserve to lose it, someone has to investigate that request, find your data,, confirm what happened and correct it. Multiply that by everyone who ever thinks they've been disconnected unfairly and deserve a reset, and that's going to be a lot of work - over something that isn't necessarily their fault either. The line is drawn at a harsh point, but it saves them the headache of borderline cases and abuse of the system.

It's understandable that they just set a blanket "we will not do this, or we'd have to do it for everyone" rule - assuming it's even possible to do it from a technical standpoint.

[Anterious]

You were dumb to be doing PoTD during a well known DDos attack in the first place and you also have 90 Mil, the Pegasus is 24 Mil. If you care that much about it JUST BUY IT get over it. If you honestly cant just accept the fact that companies can't control all DDoS attacks you need to stop playing MMOs period.

[SenorPatty]

This does get me thinking: why can you reenter an instance after a dc but you can't for potd/hoh? It's not like you can cheat death if you try to force close during combat. Time still goes on while you dc. Is there a form of abuse that's being prevented that I don't know about?

[Nestama]

This does get me thinking: why can you reenter an instance after a dc but you can't for potd/hoh? It's not like you can cheat death if you try to force close during combat. Time still goes on while you dc. Is there a form of abuse that's being prevented that I don't know about?

Probably to avoid situations where players could force a DC if something goes awry, wait a bit and then hope the monster that was gonna KO them wanders off.

[raffydturtle]

People keep acting as if the DDOS attacks are SE's fault.. They aren't.. And they are in no way obliged to compensate us for any losses that we incur because of them.

They still do though, but only if it's within their power, and if it's not going to set an abusable precedent.

Let's pretend the GM team are the police and they are chasing me, a criminal.. And we run by you, minding your own business by the sidewalk:

If say one of them accidentally (or purposefully) shoves you to get you out of the way and you get some minor bruising, you may actually have a case at getting compensation from the police/govt.. Because it was their fault.

If I punched you in the face, dropped kicked you to the side, and you broke multiple bones, the police/govt are in no way obliged to compensate you.

But again, sometimes they will.. if it is within their power.

You lost your progress because of the DDOS attacks.. and that's sad. It really is. If you weren't being so damn entitled, I'd be more sympathetic.

But again.. it's not SE's fault. Do they have the power to fix it? Likely yes.

Can they fix it without inconveniencing others (i.e. not having to do an all-or-nothing rollback)? Maybe, maybe not.. Let's pretend they can.

Is it going to set an abusable precedent? Hell yes. If they reroll your progression, it opens up the doors for other people to blame external issues to ask for a roll back.. or worse, create fake external issues.

It's a slippery slope.

Better to not have it become an issue by not giving up that ground in the first place.

As for you guys, it's sad, but shit happens. Deal with it.