DDoS attack killed my Palace of the Dead file

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, rolling back the save file is not a service we provide for a situation like this. What most likely happened is that the server didn't register that you had disconnected, then you character was defeated before you were able to reconnect.

It's an unfortunate situation, but we wouldn't be able to alter the save file in any way.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Leviathan1usa]

I have to say that is sincerely wrong for you not to restore that save. This was not an error based on the player's fault, this was an issue with SE's servers being attacked to cause this fault. As a provider of service where money is paid, this is not an out of the question request and has nothing to do with "it's not a service that is provided" which is a cop out response. We've been dealing with all kinds of server issues that are with your internet provider so the least you can do is restore the save file for the man based on YOUR server being attacked which caused the issue. Quit kicking back and putting the blame on someone else and take responsibility and fix issues instead of saying oh not our problem. If the security was where it needed to be, DDoS attacks would never have happened as these are very low level attacks. Yes it comes from multiple places but a bit of security that should have been there all along would have fixed this. It makes me wonder if all this time the even lower level of DoS and causing issues then. It's very upsetting to read responses like this where there is a lack of taking care of customers who pay you for a service and all we hear is it's not our fault, deal with it as we won't do anything about it. Come on now!

[Nezerius]

I have to say that is sincerely wrong for you not to restore that save. <wall of text>

Or, y'know, they don't have the tools to roll back one specific PotD save file, without doing a server roll back to before the OP got disconnected.

I'm sure the other thousands of players on Balmung would be just fine with losing anything they've progressed on, just so one player can continue on from floor 171.

[Leviathan1usa]

Or, y'know, they don't have the tools to roll back one specific PotD save file, without doing a server roll back to before the OP got disconnected.

I'm sure the other thousands of players on Balmung would be just fine with losing anything they've progressed on, just so one player can continue on from floor 171.

From a server-side, files would be related to specific characters in that instance which can easily be located as well as the back up of the file which should be able to be located by the character name which in turn would show the others in the group. If SE doesn't have back up data which would make them utterly worthless as a company providing a service this big if they don't keep things backed up. I would highly doubt they don't otherwise in the event of a crash of the servers, you'd have to re-level your characters. It's not difficult to roll back one file for a few users, so I don't buy that excuse.

[Canadane]

From a server-side, files would be related to specific characters in that instance which can easily be located as well as the back up of the file which should be able to be located by the character name which in turn would show the others in the group. If SE doesn't have back up data which would make them utterly worthless as a company providing a service this big if they don't keep things backed up. I would highly doubt they don't otherwise in the event of a crash of the servers, you'd have to re-level your characters. It's not difficult to roll back one file for a few users, so I don't buy that excuse.

That doesn't mean that GMs have any ability to invoke such actions.
As they HAVE rolled back server states before, it seems to be an all-or-nothing sort of deal.

[Lambdafish]

From a server-side, files would be related to specific characters in that instance which can easily be located as well as the back up of the file which should be able to be located by the character name which in turn would show the others in the group. If SE doesn't have back up data which would make them utterly worthless as a company providing a service this big if they don't keep things backed up. I would highly doubt they don't otherwise in the event of a crash of the servers, you'd have to re-level your characters. It's not difficult to roll back one file for a few users, so I don't buy that excuse.

Then your feedback would be for the Devs to adjust the PotD system to allow GMs to restore saves. It's a tricky rabbit hole with a lot of trust held on the player about how valid restoring their save is (force DCing for example).

In any case, don't blame the GM, they are just doing their job, and relaying what they do and don't have the power to do.

[LuciferMink]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, rolling back the save file is not a service we provide for a situation like this. What most likely happened is that the server didn't register that you had disconnected, then you character was defeated before you were able to reconnect.

It's an unfortunate situation, but we wouldn't be able to alter the save file in any way.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

@Einmimiria

We did NOT die, that is the problem here. We were standing safe in a hallway. We do have a screenshot showing where all four of us were standing when we disconnected. When we were finally able to log back in, we were all booted from the instance. It took us a long while to reconnect as well, it kept saying that we were still logged in. I've actually seen this as a VERY common complaint with Palace, where if you D/C, it counts as an AUTOMATIC loss, no matter where you are. I've even seen where a fixed party has had one person d/c and lost the fixed party set up.

--Lucifer Mink

[prime456]

Nice try. I've heard in other mmo's they could. We was not defeated! We wasnt even close to a mob. Nor was it a patrol in front of us. I pay close to 30 dollars a month. I dumped hours on this just to get my girlfriend a whistle. Heres a screenshot to show you we wasnt dead or close to a mob. I find this very unsettling I'm paying money to play a game that SE cant defend a paying customer. At you can see from the screenshot you will see the time stamp and know this was the time of the attack. I'm keeping my file hoping you will either roll our group back because the HUD is up all the names are there. Or send us a whistle.

[Lambdafish]

At you can see from the screenshot you will see the time stamp and know this was the time of the attack. I'm keeping my file hoping you will either roll our group back because the HUD is up all the names are there. Or send us a whistle.

You do know the reason that they won't right? That screenshot is really poor evidence of the DC causing your loss. If they let you have your save back then they suddenly have to be more lenient with others and that opens up a rabbit hole when people start intentially DCing in order to get GMs to reset a bad run. SE are paranoid about this kind of thing, but it's not totally unjustified. At the end of the day can't prove that your DC was caused by the DDos attack wholeheartedly, so you should be asking for the Devs to implement means to protect from it. Your save is a lost cause.