Sticky thread for NA tech support for NTT has now moved and been locked...

[Kerwin]

My issue is having an unplayable game.

My issue is that everywhere I turn, no one can seem to fix it.

That is where I have an issue.

[Remyogic]

My issue is having an unplayable game.

My issue is that everywhere I turn, no one can seem to fix it.

That is where I have an issue.

Why is your game UNPLAYABLE? Does it not boot up? Does it continuously crash from coding bugs? Are you incapable of logging in?

If your game is unplayable by the definition of the word (meaning it doesn't work), you really should open a ticket for that.

If your game is unplayable by some arbitrary standard you have created because your internet connection isn't up to par. You can fix that. Move to California, that's much less of a burden and easier to do than what you are demanding from SE.

[Claviusnex]

The thing to keep in mind is much of the data handed over to SE for this situation has shown the problem to be inside the NTT network not at the boundaries. Over the numerous trcroute commands I've run when experiencing problems it always appears to be screwy routing between NTT nodes. I don't know if NTT is just incompetent in reconfiguring their routes, does a lousy job of getting their routing tables refreshed or is having errors/attacks and cut over to backup networks but it is a routing related issue from everything I've seen. If NTT needs more diagnostic data there is no reason they along with SE cannot work with a player to obtain any sniffers or other traces they may need through their network. In any event NTT is SE's ISP. SE needs to be the one pressuring NTT and forcing an acceptable answer as to why there are so many performance issues related to the NTT network. The problem to date is SE says not my problem and NTT is basically silent. If NTT is making mistakes I can accept that even though I would want to know what are they doing to stop making the mistakes. If it is from attacks or hardware/software errors I can accept that as well. Just being silent and hoping the problems go away is not acceptable.

[KaldeaSahaline]

You where doing fine...then you had to go and blow it by being utterly ignorant.

Mind elaborating? What was I being ignorant about? Asking for a dataset that demonstrates that moving the servers from Montreal to Cali was a good move?

LOL, are you serious?

Ok: The fact that the game has approx ~200,00 NA subscribers (on the low end) and there are what, MAYBE 50 people total hollering and screaming about this. (I've personally only seen 4) Even at 50 people, generously speaking, that is .025% of the games population where the issue is significant enough to warrant actively complaining.

Common Sense Dataset: It my statement WASN'T true, the game would either A) be completely defunct'd at this point or B) These forums would be crashing and burning in an endless stream of connection complaints.

Let's take a step back for a second.

1) You misunderstood my point. You stated:

SE's datacenter location works well for the OVERWHELMING, MASSIVE MAJORITY of it's users. SO it was a good move.

I asked if you had a data set to support your point. You point being that it was a good move to switch the servers from Montreal to San Jose. Plenty of people had no issues with Montreal (myself included). Plenty of people have no issues with San Jose (yourself included).

So how exactly are you quantifying that it was a good move? How do you know the playerbase breakdown by region (i.e. coasts/mid-west)? How do you know the # of people affected? How do you know how much $$ they saved? etc. You cite "common sense", but if you look at it objectively, many could argue that it was fine before (and they have).

2) You cite "I only see maybe 50 people hollering" which completely ignores the referenced thread that had nearly 40 pages from last year. Had a lot of people with issues there. Myself included. In addition, you're completely ignoring the fact there are plenty more who remained silent and simply quit.

So I'll reiterate - how are you quantifying that it was a good move? Common sense isn't really a good enough answer, especially when you consider they've made decisions that don't align with common sense at all in the past and recently (i.e. greed only raids, Diadem, LoV, etc.).

I also live on the East Coast and have NO issues with connection.

If you don't mind sharing - what state and ISP and what general route does your FF14 traffic take (you don't need to post a traceroute/pathping, I will take your word for it)?

I am in NJ, and my traffic goes down to Ashburn VA all the way across into I think Sacramento then to San Jose. I am with Comcast.

Otherwise, saying it is this company or that companies fault based on a generic trace-route is poor speculation at best and foolish at worst.

• Why is it that my FF14 connection is 100% fine prior to 8PM EST?
• Why is it that my connection to any other game over the past 15+ years of gaming has encountered no consistent issues (even in WoW when I raided on a server in CA, or when the LoL servers were in CA and many others)?
• Why is it that I can get better/more stable ping to PSO2 (JP server) or an Australian WoW server than I can to FF14 after 8PM EST?
• Why is it that my game immediately jumps to 250MS+ (often higher) and 10%+ packet loss, rubberbanding, etc. the second it hits 8PM EST?
• Better yet - why is it that WHILE FF14 is being complete mess (aka watching the raid encounter unfold at 200x speed from a wipe that occured 2 minutes ago) I can do whatever I want on my internet with impunity and normal operation?

Based on this information - what would you diagnose as the problem? If you say my ISP, we're done here.

[Remyogic]

Let's take a step back for a second.


1) You misunderstood my point. You cite "common sense", but if you look at it objectively, many could argue that it was fine before (and they have).

So how exactly are you quantifying that it was a good move?

Point taken, I did assume too much credit to SE. My assumption is that, if they went through the trouble and cost of making the move in the first place, there was a really good reason for it; and, since the change effected "relatively few" people, the move was a good one for SE's reasons.

2) You cite "I only see maybe 50 people hollering" which completely ignores the referenced thread that had nearly 40 pages from last year. Had a lot of people with issues there. Myself included. In addition, you're completely ignoring the fact there are plenty more who remained silent and simply quit.

A thread with many repeat posts. You're ASSUMING there are "plenty more" who remained silent and simply quit. This is not FACT. Just as I'm assuming what is here on the forums is a fairly representative survey of the issues totality. Which assumption is incorrect?

If you don't mind sharing - what state and ISP and what general route does your FF14 traffic take (you don't need to post a traceroute/pathping, I will take your word for it)?

I am in NJ, and my traffic goes down to Ashburn VA all the way across into I think Sacramento then to San Jose. I am with Comcast.

I'm in South Carolina on Time Warner/Spectrum, I don't have a trace-route though. My usage hours are typically from 6pm to 11pm, with 3 kids streaming videos, music, games, and facetimes on various devices and my wife doing online classes via video stream. All EXTREMELY bandwidth-hungry activities. Not a single noticeable issue with my game connection. Why is that?

Why is it that my FF14 connection is 100% fine prior to 8PM EST?

Peak hours create congestion at the NAP's and PoP's, combined with data originating on NTT's network in California has an understandably higher priority than Tier 2 peer handoff data traffic combined with online gaming data traffic is the universally the lowest priority data in the QoS tables. That would be my guesstimate.

Come on now, that's like asking why can I drive on the highway at 80 between 11am and 2pm, but at 5pm it is a parking lot.

Why is it that my connection to any other game over the past 15+ years of gaming has encountered no consistent issues (even in WoW when I raided on a server in CA, or when the LoL servers were in CA and many others)?

This is stretching your hypothesis, 15 years ago a 1mbps DSL connection with 150ms ping was god-like. IF you had any issues, you would hardly be able to tell them. You're also ignoring the fact that internet traffic as a whole was a stream back then, now it's a freaking Tsunami in comparison.

Why is it that I can get better/more stable ping to PSO2 (JP server) or an Australian WoW server than I can to FF14 after 8PM EST?

See first bullet point. You seemm fairly intelligent, so I will treat you as such.

Why is it that my game immediately jumps to 250MS+ (often higher) and 10%+ packet loss, rubberbanding, etc. the second it hits 8PM EST?

Back to number one.

Better yet - why is it that WHILE FF14 is being complete mess (aka watching the raid encounter unfold at 200x speed from a wipe that occured 2 minutes ago) I can do whatever I want on my internet with impunity and normal operation?

My question, if you are already having ping issues with FFXIV, WHY IN THE WORLD are you doing anything else on the internet? That's the FIRST thing I would STOP doing?

Based on this information - what would you diagnose as the problem? If you say my ISP, we're done here.

Based on this information, I would say you have about 10% of the information needed to even BEGIN diagnosing the problem. If you say you can come to a conclusion "based on this information", yeah, you are definitely done.

[Fourbestintoner]

SE's datacenter location works well for the OVERWHELMING, MASSIVE MAJORITY of it's users. SO it was a good move.

That must be the stupidest thing I have ever read on this forum.
East coasters having 150 ping, euros that stayed on na to play with their friends at 200, south americans at 300.
Mch and nin being unplayable without a vpn unless you live in california.
Yes, it was a good move, wonderful move, moving the servers to chicago so almost everyone in north america would be below 80? fucking retarded, moving the servers somewhere that would only benefit californians? amazing move.

[Remyogic]

That must be the stupidest thing I have ever read on this forum.
East coasters having 150 ping, euros that stayed on na to play with their friends at 200, south americans at 300.
Mch and nin being unplayable without a vpn unless you live in california.
Yes, it was a good move, wonderful move, moving the servers to chigaco so almost everyone in north america would be below 80? fucking retarded, moving the servers somewhere that would only benefit californians? amazing move.

Then you obviously don't read your own posts.

Please show me where anything you said is FACTUALLY representative of even a significant minority of the 200,000+ playerbase. I'm on the East Coast, my ping is amazing, I must just be a single isolated case living in fantasy land, right?

[Fourbestintoner]

Then you obviously don't read your own posts.

Please show me where anything you said is FACTUALLY representative of even a significant minority of the 200,000+ playerbase. I'm on the East Coast, my ping is amazing, I must just be a single isolated case living in fantasy land, right?

I live on the canadian east coast and bunny my mudras, can't double weave, fuck up openers because my buttons don't work and can't play mch at all because I lose an entire gcd during wildfire/overheat and clip too much.

hurrduur I don't raid and don't know what I'm talking about, 150 ping is playable in my expert roulettes mmm grayons.

[Kerwin]

I must just be a single isolated case living in fantasy land, right?

You are.

/10char

[rulerofsaturn]

I have similar problems to Kerwin, and for the most part I've just given up on it. It won't(can't?) get fixed. The ISP keeps telling me to contact SE and SE keeps telling us to contact them. Of my multiple contacts, I did get a a singular instance where a Comcast technician told me that its a problem with the NTT nodes. And....I live in Sacramento, California. For reference, I initially made a post back in September:

http://forum.square-enix.com/ffxiv/t...05#post4415205

My connection is amazing on Sunday mornings, but during any prime time raid time? Yeah that's not going to happen. Its not just the latency, but the packet loss. Your screen can freeze for 10 seconds at a time. You will die if you are doing anything serious, and be carried in anything else. There are other people in my raid group who are also in California(Los Angeles) who see this sort of lag and packet loss. So no, its not necessarily great for us Californians either.