Sticky thread for NA tech support for NTT has now moved and been locked...

[KaldeaSahaline]

You where doing fine...then you had to go and blow it by being utterly ignorant.

Mind elaborating? What was I being ignorant about? Asking for a dataset that demonstrates that moving the servers from Montreal to Cali was a good move?

LOL, are you serious?

Ok: The fact that the game has approx ~200,00 NA subscribers (on the low end) and there are what, MAYBE 50 people total hollering and screaming about this. (I've personally only seen 4) Even at 50 people, generously speaking, that is .025% of the games population where the issue is significant enough to warrant actively complaining.

Common Sense Dataset: It my statement WASN'T true, the game would either A) be completely defunct'd at this point or B) These forums would be crashing and burning in an endless stream of connection complaints.

Let's take a step back for a second.

1) You misunderstood my point. You stated:

SE's datacenter location works well for the OVERWHELMING, MASSIVE MAJORITY of it's users. SO it was a good move.

I asked if you had a data set to support your point. You point being that it was a good move to switch the servers from Montreal to San Jose. Plenty of people had no issues with Montreal (myself included). Plenty of people have no issues with San Jose (yourself included).

So how exactly are you quantifying that it was a good move? How do you know the playerbase breakdown by region (i.e. coasts/mid-west)? How do you know the # of people affected? How do you know how much $$ they saved? etc. You cite "common sense", but if you look at it objectively, many could argue that it was fine before (and they have).

2) You cite "I only see maybe 50 people hollering" which completely ignores the referenced thread that had nearly 40 pages from last year. Had a lot of people with issues there. Myself included. In addition, you're completely ignoring the fact there are plenty more who remained silent and simply quit.

So I'll reiterate - how are you quantifying that it was a good move? Common sense isn't really a good enough answer, especially when you consider they've made decisions that don't align with common sense at all in the past and recently (i.e. greed only raids, Diadem, LoV, etc.).

I also live on the East Coast and have NO issues with connection.

If you don't mind sharing - what state and ISP and what general route does your FF14 traffic take (you don't need to post a traceroute/pathping, I will take your word for it)?

I am in NJ, and my traffic goes down to Ashburn VA all the way across into I think Sacramento then to San Jose. I am with Comcast.

Otherwise, saying it is this company or that companies fault based on a generic trace-route is poor speculation at best and foolish at worst.

• Why is it that my FF14 connection is 100% fine prior to 8PM EST?
• Why is it that my connection to any other game over the past 15+ years of gaming has encountered no consistent issues (even in WoW when I raided on a server in CA, or when the LoL servers were in CA and many others)?
• Why is it that I can get better/more stable ping to PSO2 (JP server) or an Australian WoW server than I can to FF14 after 8PM EST?
• Why is it that my game immediately jumps to 250MS+ (often higher) and 10%+ packet loss, rubberbanding, etc. the second it hits 8PM EST?
• Better yet - why is it that WHILE FF14 is being complete mess (aka watching the raid encounter unfold at 200x speed from a wipe that occured 2 minutes ago) I can do whatever I want on my internet with impunity and normal operation?

Based on this information - what would you diagnose as the problem? If you say my ISP, we're done here.

[Remyogic]

Let's take a step back for a second.


1) You misunderstood my point. You cite "common sense", but if you look at it objectively, many could argue that it was fine before (and they have).

So how exactly are you quantifying that it was a good move?

Point taken, I did assume too much credit to SE. My assumption is that, if they went through the trouble and cost of making the move in the first place, there was a really good reason for it; and, since the change effected "relatively few" people, the move was a good one for SE's reasons.

2) You cite "I only see maybe 50 people hollering" which completely ignores the referenced thread that had nearly 40 pages from last year. Had a lot of people with issues there. Myself included. In addition, you're completely ignoring the fact there are plenty more who remained silent and simply quit.

A thread with many repeat posts. You're ASSUMING there are "plenty more" who remained silent and simply quit. This is not FACT. Just as I'm assuming what is here on the forums is a fairly representative survey of the issues totality. Which assumption is incorrect?

If you don't mind sharing - what state and ISP and what general route does your FF14 traffic take (you don't need to post a traceroute/pathping, I will take your word for it)?

I am in NJ, and my traffic goes down to Ashburn VA all the way across into I think Sacramento then to San Jose. I am with Comcast.

I'm in South Carolina on Time Warner/Spectrum, I don't have a trace-route though. My usage hours are typically from 6pm to 11pm, with 3 kids streaming videos, music, games, and facetimes on various devices and my wife doing online classes via video stream. All EXTREMELY bandwidth-hungry activities. Not a single noticeable issue with my game connection. Why is that?

Why is it that my FF14 connection is 100% fine prior to 8PM EST?

Peak hours create congestion at the NAP's and PoP's, combined with data originating on NTT's network in California has an understandably higher priority than Tier 2 peer handoff data traffic combined with online gaming data traffic is the universally the lowest priority data in the QoS tables. That would be my guesstimate.

Come on now, that's like asking why can I drive on the highway at 80 between 11am and 2pm, but at 5pm it is a parking lot.

Why is it that my connection to any other game over the past 15+ years of gaming has encountered no consistent issues (even in WoW when I raided on a server in CA, or when the LoL servers were in CA and many others)?

This is stretching your hypothesis, 15 years ago a 1mbps DSL connection with 150ms ping was god-like. IF you had any issues, you would hardly be able to tell them. You're also ignoring the fact that internet traffic as a whole was a stream back then, now it's a freaking Tsunami in comparison.

Why is it that I can get better/more stable ping to PSO2 (JP server) or an Australian WoW server than I can to FF14 after 8PM EST?

See first bullet point. You seemm fairly intelligent, so I will treat you as such.

Why is it that my game immediately jumps to 250MS+ (often higher) and 10%+ packet loss, rubberbanding, etc. the second it hits 8PM EST?

Back to number one.

Better yet - why is it that WHILE FF14 is being complete mess (aka watching the raid encounter unfold at 200x speed from a wipe that occured 2 minutes ago) I can do whatever I want on my internet with impunity and normal operation?

My question, if you are already having ping issues with FFXIV, WHY IN THE WORLD are you doing anything else on the internet? That's the FIRST thing I would STOP doing?

Based on this information - what would you diagnose as the problem? If you say my ISP, we're done here.

Based on this information, I would say you have about 10% of the information needed to even BEGIN diagnosing the problem. If you say you can come to a conclusion "based on this information", yeah, you are definitely done.