Sticky thread for NA tech support for NTT has now moved and been locked...

[Riko_Futatabi]

Patch 4.3 actually fixed the connection issues I had for 9 months prior. After having 9 months of lag and disconnects though, I've found my motivation to get back into EX/Savage has been sapped due to missing out on it so much. I almost don't care about it to be honest now and I really used to care. Maybe I'll try it again when the new tier of Raids come out.

Not sure if you recognize me but I've seen you post multiple times in Tech. support forums, Kerwin. I'm sad that you are still experiencing problems and really hope this gets resolved soon for you! And just for a reference for anyone else, none of the troubleshooting advice given by SE helped me. Somehow by patching they fixed my issues, it's still a mystery to me as to what was causing it and I'd still like to know what the problem was since it was a 9 month long issue for me. I'm an EU player that plays on Primal Data Center and I'm surprised patch 4.3 didn't help some players that play within the US, yet I'm now playing without lag/disconnects for a few weeks now since this patch.

And again, I hope this gets resolved soon, very soon for you.

[Kerwin]

And again, I hope this gets resolved soon, very soon for you.

Thanks Riko for your kind words. But the issue has not been fixed and It's not my ISP's fault.

Moderators identified it as NTT's network and they openly admit that their ISP is responsible and they take zero blame even though they are in fact the ones who employ NTT.

SE can have a really good server, but if their location and service is awful, their server means nothing if people have issues connecting to it.

Bottom line. Poor service.

[Remyogic]

Why? Because a company can't provide the services you pay for?

I tire of this asinine statement. PLEASE show me EXACTLY where in the TOS or some special contract with SE you have a guarantee of a good internet connection to their datacenters AS DETERMINED AND MEASURED BY YOU.

It doesn't exist.

You pay a subscription for ACCESS to their game, THAT is in the TOS, THAT is what you have. Your internet service is nowhere in there. That's what you pay your ISP for. For a reliable internet connection ANYWHERE in the US, you aren't getting it, obviously. Throw it at them. You are getting no results because you are trying to hold the wrong people accountable. I tried explaining this before.

Again, I sympathize for your situation. But REPEATEDLY throwing this at the feet of SE like a sacrificial lamb is not you trying to fix the problem; it's you trying to throw a tantrum until you get what you want.

You want to fix YOUR problem?
1) Change your ISP, they probably have better hops to NTT
2) VPN
3) Move


SE's datacenter location works well for the OVERWHELMING, MASSIVE MAJORITY of it's users. SO it was a good move.

[Rogatum]

I am no IT person, but it seems as when your connection reaches the NTT your ping spikes, doesn't that mean it has very little to do with SE and more so your ISP? Granted SE has hired said company, but who is to say if they switch it will not have the reverse situation? It is really possible for every player to have a lag free connection to the game?

[NephthysVasudan]

I am no IT person, but it seems as when your connection reaches the NTT your ping spikes, doesn't that mean it has very little to do with SE and more so your ISP?

You also should point out that the ISP connecting to NTT is ALSO suspect.

People tend to be very blind/ignorant of this fact.

"Tunnels" or "Pipelines" have 2 Routers on each end point.....Along with any routers in-between.

Takes 2 to Tango.

[KaldeaSahaline]

Because SE is not the ISP....and because ISP's are greedy foolish and stuck up on themselves in terms of superiority complex's.
Likely because Comcast didn't get paid or something stupid....

Comcast will always respond with some half assed answer in saying "can you connect to it?" The answer being yes and anything past that will be ignored and they hang up on you.

People need to get over the simple truth that SE is not a god of gaming companies...their word is just as strong as any other company in terms of resolving issues when it comes to how ISP's configure their routers and packet routes.

NTT honestly may not even be the problem in the first place...only the conduit connection them to Comcast's nodes.

That is what I keep observing over here (West Coast) with friends/contacts.

If your on comcast and your not seeing this issue...your either paying through the nose for premium traffic or your just very lucky.
I've had friends quit the game over this..cause Comcast is all they got.

Is NTT contributing to the issue? Some say it is...don't know here. But I know Comcast is a significant cause here.

Good luck getting them to fix that.

Its why my landlord ditched them like the trash they are and we went to fiber.

While ISP's are generally the scum of the earth, I've had Comcast here on the East Coast for the 15 or so years I've had cable internet and had nothing but exceptionally pleasant experiences and consistently better performance than I am paying for (measured by third party speed tests, not Ookla).

Keep in mind that most of us East Coasters leave Comcast's network very early on in the path. We're on NTT with little issue until the West Coast San Jose node right before the CE (that's SE's servers) node. That's not Comcast at that point. That's the peering/transit agreement (I'd bet it's an incredibly shittily negotiated transit agreement) between SE and their chosen ISP NTT. When I spoke with NTT NOC, I got a very clear message of SE needs to contact us for breach of SLA. We are not NTT's customer. Neither is Comcast (my ISP) in this equation. It's 100% NTT's issue, but it's SE's fault for not putting pressure/investing cash to get it fixed.

The bottom line is, as an end-user I can play ANY game I want, at any time I want, connecting to ANY region in the world and have better performance than I do post 8PM EST in FF14. That is a ridiculous statement to make, but it's sadly true, and I'm not alone in saying it and it shouldn't be ok.

SE's datacenter location works well for the OVERWHELMING, MASSIVE MAJORITY of it's users. SO it was a good move.

Do you have a dataset to back this claim up?

[Kerwin]

This problem only effects FFXIV service. No other service I use is effected.

Not to mention the moderator already stated this is the fault of NTT

[Remyogic]

Do you have a dataset to back this claim up?

LOL, are you serious?

Ok: The fact that the game has approx ~200,00 NA subscribers (on the low end) and there are what, MAYBE 50 people total hollering and screaming about this. (I've personally only seen 4) Even at 50 people, generously speaking, that is .025% of the games population where the issue is significant enough to warrant actively complaining.

Common Sense Dataset: It my statement WASN'T true, the game would either A) be completely defunct'd at this point or B) These forums would be crashing and burning in an endless stream of connection complaints.

Neither has happened.

I also live on the East Coast and have NO issues with connection.

But since you want to get all Dataset Factual:

Once you provide HARD, UNEQUIVACOBLE, FACTUAL evidence based on detailed analysis, equipment checking, testing of each individual hop, painstaking checking of fiber and connection intergrity, and detailed review and analysis of peering agreements; then IF all this points to SE, I'll reneg everything I've said.

Otherwise, saying it is this company or that companies fault based on a generic trace-route is poor speculation at best and foolish at worst.

I'll wait for your dataset. Get to work.

[Rogatum]

This problem only effects FFXIV service. No other service I use is effected.

Not to mention the moderator already stated this is the fault of NTT

What do you want SE to do though? You want them to move servers? Change service? I am confused as to what you are expecting them to do.

[Remyogic]

Not to mention the moderator already stated this is the fault of NTT

I honestly missed this. Please link where a moderator says that it is specifically NTT's issue?