Sticky thread for NA tech support for NTT has now moved and been locked...

[Fourbestintoner]

SE's datacenter location works well for the OVERWHELMING, MASSIVE MAJORITY of it's users. SO it was a good move.

That must be the stupidest thing I have ever read on this forum.
East coasters having 150 ping, euros that stayed on na to play with their friends at 200, south americans at 300.
Mch and nin being unplayable without a vpn unless you live in california.
Yes, it was a good move, wonderful move, moving the servers to chicago so almost everyone in north america would be below 80? fucking retarded, moving the servers somewhere that would only benefit californians? amazing move.

[Remyogic]

That must be the stupidest thing I have ever read on this forum.
East coasters having 150 ping, euros that stayed on na to play with their friends at 200, south americans at 300.
Mch and nin being unplayable without a vpn unless you live in california.
Yes, it was a good move, wonderful move, moving the servers to chigaco so almost everyone in north america would be below 80? fucking retarded, moving the servers somewhere that would only benefit californians? amazing move.

Then you obviously don't read your own posts.

Please show me where anything you said is FACTUALLY representative of even a significant minority of the 200,000+ playerbase. I'm on the East Coast, my ping is amazing, I must just be a single isolated case living in fantasy land, right?

[Fourbestintoner]

Then you obviously don't read your own posts.

Please show me where anything you said is FACTUALLY representative of even a significant minority of the 200,000+ playerbase. I'm on the East Coast, my ping is amazing, I must just be a single isolated case living in fantasy land, right?

I live on the canadian east coast and bunny my mudras, can't double weave, fuck up openers because my buttons don't work and can't play mch at all because I lose an entire gcd during wildfire/overheat and clip too much.

hurrduur I don't raid and don't know what I'm talking about, 150 ping is playable in my expert roulettes mmm grayons.

[Kerwin]

I must just be a single isolated case living in fantasy land, right?

You are.

/10char

[rulerofsaturn]

I have similar problems to Kerwin, and for the most part I've just given up on it. It won't(can't?) get fixed. The ISP keeps telling me to contact SE and SE keeps telling us to contact them. Of my multiple contacts, I did get a a singular instance where a Comcast technician told me that its a problem with the NTT nodes. And....I live in Sacramento, California. For reference, I initially made a post back in September:

http://forum.square-enix.com/ffxiv/t...05#post4415205

My connection is amazing on Sunday mornings, but during any prime time raid time? Yeah that's not going to happen. Its not just the latency, but the packet loss. Your screen can freeze for 10 seconds at a time. You will die if you are doing anything serious, and be carried in anything else. There are other people in my raid group who are also in California(Los Angeles) who see this sort of lag and packet loss. So no, its not necessarily great for us Californians either.

[KaldeaSahaline]

Point taken, I did assume too much credit to SE. My assumption is that, if they went through the trouble and cost of making the move in the first place, there was a really good reason for it; and, since the change effected "relatively few" people, the move was a good one for SE's reasons.

That's a really big assumption to make with CAPS on like you did. Especially when you consider SE also went through the trouble and cost of making FF14 originally. Then making Diadem twice? How about LoV. They don't always make good decisions., but you've conceded this point and I'm happy to let that go.

You're ASSUMING there are "plenty more" who remained silent and simply quit. This is not FACT. Just as I'm assuming what is here on the forums is a fairly representative survey of the issues totality. Which assumption is incorrect?

Neither assumption is incorrect without a dataset to support it. I don't have one, and I suspect you do not either.

HOWEVER, If our choice is between my assumption of "plenty more" players existing and quitting due to server issues and the assumption that the forums are representative of the majority I would have to say your assumption holds considerably less weight.

I'm fairly confident the community at large would agree with this.

I'm in South Carolina on Time Warner/Spectrum, I don't have a trace-route though. My usage hours are typically from 6pm to 11pm, with 3 kids streaming videos, music, games, and facetimes on various devices and my wife doing online classes via video stream. All EXTREMELY bandwidth-hungry activities. Not a single noticeable issue with my game connection. Why is that?

I'm on the East Coast, my ping is amazing, I must just be a single isolated case living in fantasy land, right?

I don't know why. Run a tracert/pathping tonight and let me know which direction you run through. I'd also be curious, what does resource monitor show your ping as and what you define as amazing. If you have the ability, please verify your ping at 6pm and at 9pm. Again, I don't need proof, I will take your word for it, but I'm curious of the results.

Peak hours create congestion at the NAP's and PoP's, combined with data originating on NTT's network in California has an understandably higher priority than Tier 2 peer handoff data traffic combined with online gaming data traffic is the universally the lowest priority data in the QoS tables. That would be my guesstimate.

But remember what I said. No other game in the history of my gaming tenure(even with servers in Cali) encountered this issue. It is 100% isolated to FF14 and is consistently reproducible. You discounted this. Unfairly I might add.

I'm not an expert on network engineering, but if my data becomes NTT traffic in VA, is it still considered tier 2 peer handoff when it hops from VA to Sacramento? How about on the hop from Sac to San Jose? If you don't know the answer please don't bs it. Just say you don't know, because I don't know.

This is stretching your hypothesis, 15 years ago a 1mbps DSL connection with 150ms ping was god-like. IF you had any issues, you would hardly be able to tell them. You're also ignoring the fact that internet traffic as a whole was a stream back then, now it's a freaking Tsunami in comparison.

This is inaccurate and full of faulty assumptions. I never had 150ms with broadband (even when I had VZ DSL). I encountered PLENTY of issues very noticeably during Counterstrike. I remember that. Also, I'm not citing 15 years ago as an example. I'm citing the ENTIRETY of my 15 years of online gaming. Stop discounting that.

My question, if you are already having ping issues with FFXIV, WHY IN THE WORLD are you doing anything else on the internet? That's the FIRST thing I would STOP doing?

To test if it's an isolated issue to the game or to my internet connection. Whatever I did on my connection had 100% no bearing whatsoever on my awful FF14 performance, and my awful FF14 performance had no impact on anything outside of the game.

Based on this information, I would say you have about 10% of the information needed to even BEGIN diagnosing the problem. If you say you can come to a conclusion "based on this information", yeah, you are definitely done.

What else should we be doing then?

I have similar problems to Kerwin, and for the most part I've just given up on it. It won't(can't?) get fixed. The ISP keeps telling me to contact SE and SE keeps telling us to contact them. Of my multiple contacts, I did get a a singular instance where a Comcast technician told me that its a problem with the NTT nodes. And....I live in Sacramento, California. For reference, I initially made a post back in September:

My connection is amazing on Sunday mornings, but during any prime time raid time? Yeah that's not going to happen. Its not just the latency, but the packet loss. Your screen can freeze for 10 seconds at a time. You will die if you are doing anything serious, and be carried in anything else. There are other people in my raid group who are also in California(Los Angeles) who see this sort of lag and packet loss. So no, its not necessarily great for us Californians either.

Anecdotal - A few of my static mates from this expansion also live in cali and experience issues simultaneously with us, and tracerts/pathpings all indicate the same thing, that's been echoed numerous times.

NTT.