Sticky thread for NA tech support for NTT has now moved and been locked...

[Remyogic]

The moderators specifically state that this issue stems from THEIR upstream ISP.

So please, re read their statement carefully.

"Thank you for patience and assistance while we worked with the upstream ISP in question to investigate the connection issues that have been reported throughout the thread. These reports, details, and traceroutes aided our infrastructure teams in conducting detailed investigations into the difficulties connecting to FINAL FANTASY XIV through certain upstream ISP servers. As a result of this investigation, it was found that the issues were not related to the FINAL FANTASY XIV servers. As such, we have also been sharing the collected data with the upstream ISP in question for further reviews and investigations.

We apologize that these difficulties have been ongoing, and that we don’t have an immediate resolution to share. Although we have no direct control of the situation, we’ll continue to work with the upstream ISP to investigate whether there are any specific troubles that they can isolate and work towards a solution. We’ll also share any additional updates should they become available.

If you wish to make detailed reports about your connection difficulties, we recommend contacting your local ISP directly to try to improve your connection with the upstream ISP.

Thank you again for your patience and assistance throughout this process."


Highlight it for me, please. I can't find that statement anywhere in here.

What they DO state is that they have passed on the data to their upstream ISP to investigate what the issue MAY be and if there is a solution. NOT that the issue IS definitely NTT. HUGE difference.

Also, I'm not ignorant to the fact that you have contacted your ISP multiple times, what I'm (apparently) ignorant to is how if your Internet Service Provider can't fix your Internet Service, that then means SE is responsible?