Sticky thread for NA tech support for NTT has now moved and been locked...

[KaldeaSahaline]

Because SE is not the ISP....and because ISP's are greedy foolish and stuck up on themselves in terms of superiority complex's.
Likely because Comcast didn't get paid or something stupid....

Comcast will always respond with some half assed answer in saying "can you connect to it?" The answer being yes and anything past that will be ignored and they hang up on you.

People need to get over the simple truth that SE is not a god of gaming companies...their word is just as strong as any other company in terms of resolving issues when it comes to how ISP's configure their routers and packet routes.

NTT honestly may not even be the problem in the first place...only the conduit connection them to Comcast's nodes.

That is what I keep observing over here (West Coast) with friends/contacts.

If your on comcast and your not seeing this issue...your either paying through the nose for premium traffic or your just very lucky.
I've had friends quit the game over this..cause Comcast is all they got.

Is NTT contributing to the issue? Some say it is...don't know here. But I know Comcast is a significant cause here.

Good luck getting them to fix that.

Its why my landlord ditched them like the trash they are and we went to fiber.

While ISP's are generally the scum of the earth, I've had Comcast here on the East Coast for the 15 or so years I've had cable internet and had nothing but exceptionally pleasant experiences and consistently better performance than I am paying for (measured by third party speed tests, not Ookla).

Keep in mind that most of us East Coasters leave Comcast's network very early on in the path. We're on NTT with little issue until the West Coast San Jose node right before the CE (that's SE's servers) node. That's not Comcast at that point. That's the peering/transit agreement (I'd bet it's an incredibly shittily negotiated transit agreement) between SE and their chosen ISP NTT. When I spoke with NTT NOC, I got a very clear message of SE needs to contact us for breach of SLA. We are not NTT's customer. Neither is Comcast (my ISP) in this equation. It's 100% NTT's issue, but it's SE's fault for not putting pressure/investing cash to get it fixed.

The bottom line is, as an end-user I can play ANY game I want, at any time I want, connecting to ANY region in the world and have better performance than I do post 8PM EST in FF14. That is a ridiculous statement to make, but it's sadly true, and I'm not alone in saying it and it shouldn't be ok.

SE's datacenter location works well for the OVERWHELMING, MASSIVE MAJORITY of it's users. SO it was a good move.

Do you have a dataset to back this claim up?