Regarding Reports on Recent Connection Problems with the NA Data Center

[CupcakeCow]

I'm really glad I saw this, I signed up for the forums today JUST to post about my issues.

It happened yesterday and today, both at the same time (~6PM EST), I get kicked with a server connection error out of nowhere. No lag, no other internet connection issues - so no forewarning at all. It's one of the 90k errors.

I just got booted from Cutter's Cry 7 times before feeling awful for my party and leaving (I was healing... no bueno.) I can't provide much info except the time it's happened the last few days (Again around 6PM EST) and the fact that I run a speedtest when it happens and it's not an ISP problem.

[Rick_Punchbot]

So I have multiple characters on the Aether data center, and on all of them have been having problems of constantly disconnecting for months. Have been 90001, 90002, and 90006. I have been troubleshooting extensively to absolutely no avail. I am in Idaho with CableOne as my ISP and am on PC with Windows 10. I've tried port forwarding, turning off the firewall, uninstalling and reinstalling, restarting both my modem and router, restarting my computer, and none of these have helped. The only thing that has changed is that it's consistently 90006 only now.

Have done multiple traceroutes to basically this effect here:

C:\WINDOWS\system32>tracert 204.2.229.97

Tracing route to 204.2.229.97 over a maximum of 30 hops

1 4 ms 4 ms 4 ms www.routerlogin.com [192.168.1.1]
2 19 ms 23 ms 10 ms 10.100.16.1
3 9 ms 8 ms 20 ms 192.168.49.101
4 19 ms 19 ms 23 ms 10.224.253.13
5 * 30 ms 29 ms lag-107.ear3.Seattle1.Level3.net [4.14.244.69]
6 31 ms 30 ms 37 ms ae-2.a01.sttlwa01.us.bb.gin.ntt.net [129.250.8.217]
7 30 ms 34 ms 33 ms ae-2.r04.sttlwa01.us.bb.gin.ntt.net [129.250.5.85]
8 * 33 ms 34 ms ae-5.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.7]
9 51 ms 52 ms 54 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
10 50 ms 52 ms 52 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
11 54 ms 52 ms 51 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
12 52 ms 51 ms 53 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 54 ms * 60 ms 204.2.229.234
14 51 ms 53 ms 52 ms 204.2.229.97

Trace complete.

Only thing I haven't done is contact my isp because CableOne is notoriously unhelpful with regards to technical issues, as well as there really only being so much they'd seemingly be able to do anyways. Figured I'd post here to see if there's anything I've missed that I can still do, but if there isn't then I'm just not renewing my subscription for the foreseeable future. Wherever the data center was located previously, I've never had this issue when I played back in 2.x. I love this game and want to play it more, but I literally can't if I'm going to just be disconnected every few minutes.

[gumas]

I discovered was that my CPU was actually missing a cycle every now and then which threw off my system clock by fractions of a second

do you know anyway to fix this aside from changing pc? if this really the case, i need to know about this

[Callinon]

do you know anyway to fix this aside from changing pc? if this really the case, i need to know about this

I couldn't come up with one. My solve was to build a new PC.

[CupcakeCow]

I'm really glad I saw this, I signed up for the forums today JUST to post about my issues.

It happened yesterday and today, both at the same time (~6PM EST), I get kicked with a server connection error out of nowhere. No lag, no other internet connection issues - so no forewarning at all. It's one of the 90k errors.

I just got booted from Cutter's Cry 7 times before feeling awful for my party and leaving (I was healing... no bueno.) I can't provide much info except the time it's happened the last few days (Again around 6PM EST) and the fact that I run a speedtest when it happens and it's not an ISP problem.

Back again to just post an update. Exact same issue, ongoing since Friday. I'm on Excalibur, the 90002 errors are every few seconds but only if I'm in combat (dungeon, PvE, anywhere.) Between 7:30pm - 8pm EST it's as if a switch flips and the issues stops. To reiterate, I NEVER had this issue until Friday, and now it's been every day within the same time window 5pm - 7:30pm EST. It's not my internet or ISP. (Happened again just before at around 5:20pm EST)

[Callinon]

Back again to just post an update. Exact same issue, ongoing since Friday. I'm on Excalibur, the 90002 errors are every few seconds but only if I'm in combat (dungeon, PvE, anywhere.) Between 7:30pm - 8pm EST it's as if a switch flips and the issues stops. To reiterate, I NEVER had this issue until Friday, and now it's been every day within the same time window 5pm - 7:30pm EST. It's not my internet or ISP. (Happened again just before at around 5:20pm EST)

I'm sorry that's happening to you, it sucks, it's pretty much what's happening to all of us. Unfortunately SE isn't going to do anything about it. Behold:

Thank you for patience and assistance while we worked with the upstream ISP in question to investigate the connection issues that have been reported throughout the thread. These reports, details, and traceroutes aided our infrastructure teams in conducting detailed investigations into the difficulties connecting to FINAL FANTASY XIV through certain upstream ISP servers. As a result of this investigation, it was found that the issues were not related to the FINAL FANTASY XIV servers. As such, we have also been sharing the collected data with the upstream ISP in question for further reviews and investigations.

We apologize that these difficulties have been ongoing, and that we don’t have an immediate resolution to share. Although we have no direct control of the situation, we’ll continue to work with the upstream ISP to investigate whether there are any specific troubles that they can isolate and work towards a solution. We’ll also share any additional updates should they become available.

If you wish to make detailed reports about your connection difficulties, we recommend contacting your local ISP directly to try to improve your connection with the upstream ISP.

Thank you again for your patience and assistance throughout this process.

My sincere recommendation if your game is in a state you don't feel is acceptable is to unsubscribe.

[gumas]

90002 errors are every few seconds but only if I'm in combat (dungeon, PvE, anywhere.)

pretty much my case, the only difference is mine happen in instance (dungeon, primal, story instance, anything like that). I go inside dungeon, party as usual, 10-15 minutes later pop error 90002 and back to stormblood screen, relog back, party again 5-10 minutes later pop again to stormblood screen.

My sincere recommendation if your game is in a state you don't feel is acceptable is to unsubscribe.

those CS people probably like "i dont own the game lol, ask yoshi about that"

[Kerwin]

Giving an update to say that this lag, rubberbanding and latency problems caused by your ISP (NTT) has not gone away and has continued to wipe my raid group in Kefka Savage all night tonight.

I'm lucky to even have a group with this poor service.

Tracing route to 204.2.229.10 over a maximum of 30 hops

  1     1 ms     1 ms     2 ms  10.0.0.1
  2    11 ms    10 ms     9 ms  96.120.24.33
  3     8 ms    10 ms    10 ms  GE-1-46-ur01.mortongrove.il.chicago.comcast.net [68.86.117.209]
  4     9 ms     9 ms    10 ms  162.151.37.113
  5    11 ms    12 ms    13 ms  be-124-ar01.elmhurst.il.chicago.comcast.net [69.139.235.53]
  6    11 ms    12 ms    12 ms  be-33491-cr01.chicago.il.ibone.comcast.net [68.86.92.33]
  7    13 ms    12 ms    14 ms  be-10506-cr02.350ecermak.il.ibone.comcast.net [68.86.86.229]
  8    11 ms    11 ms    12 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
  9   100 ms    90 ms    73 ms  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
 10    80 ms    68 ms    80 ms  ae-3.r07.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
 11   104 ms    57 ms    86 ms  ae-5.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.213]
 12     *      163 ms   171 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 13   174 ms   186 ms   167 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 14   158 ms   159 ms   152 ms  ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
 15   181 ms   190 ms   177 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16    70 ms     *        *     204.2.229.234
 17   109 ms   105 ms    99 ms  204.2.229.10

Trace complete.

[EllisWoods]

Hi, im having a connection problem in here, started from 4/25/2018 that i cant get into Aether Data Center...
But when i tried to connect to different Data Center, i could... help me :c

http://puu.sh/AaEjM/17366e5466.png

[SempaiSama]

Came back from a week long trip for work and my connection issues and MTR look a lot better. Seems my issue has been resolved for now. Ty!