Regarding Reports on Recent Connection Problems with the NA Data Center

[NightSky]

Been having this problem since yesterday.

Server: Primal, Exodus
When: After I exit Eureka
Platform: Window PC-Steam
Connection: Wirelesss
Programs while playing: Google chrome and discord
Internet Service Provider: Singtel, Singapore

Tracing route to 204.2.229.97 over a maximum of 30 hops

1 2 ms <1 ms 3 ms 192.168.1.254
2 4 ms 2 ms 3 ms bb220-255-204-254.singnet.com.sg [220.255.204.254]
3 6 ms 2 ms 3 ms 202.166.123.134
4 4 ms 5 ms 2 ms 202.166.123.133
5 5 ms 5 ms 3 ms ae8-0.tp-cr03.singnet.com.sg [202.166.122.50]
6 3 ms 2 ms 3 ms ae4-0.tp-er03.singnet.com.sg [202.166.123.70]
7 4 ms 4 ms 3 ms 203.208.191.113
8 180 ms 180 ms 183 ms 203.208.158.126
9 191 ms 189 ms 190 ms ae3.cr0-pao1.ip4.gtt.net [216.221.158.129]
10 188 ms 189 ms 187 ms et-0-0-43.cr6-sjc1.ip4.gtt.net [89.149.141.9]
11 180 ms 178 ms 178 ms as2914.cr6-sjc1.ip4.gtt.net [69.174.23.158]
12 195 ms 195 ms 196 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
13 195 ms 201 ms 194 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 194 ms 195 ms 196 ms 204.2.229.234
15 195 ms 195 ms 197 ms 204.2.229.97

Trace complete.

[Rain_Smore]

Server: Aether
When: Whenever I log in, between 2 and 12 minutes after - This has been happening for the last week
Platform: Window PC
Connection: Wirelesss, wired straight to modem (both have the same result)
Programs while playing: Google chrome and discord
Internet Service Provider: Brighthouse

Tracing route to dyn-209-2-229-9.dyn.columbia.edu [209.2.229.9]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms Linksys18593 [192.168.1.1]
2 63 ms 139 ms 32 ms 10.209.192.1
3 136 ms 10 ms 14 ms 72-31-67-42.net.bhntampa.com [72.31.67.42]
4 34 ms 10 ms 11 ms ten0-1-0-10.orld08-car2.bhn.net [72.31.188.54]
5 32 ms 20 ms 31 ms 72-31-220-164.net.bhntampa.com [72.31.220.164]
6 29 ms 53 ms 32 ms 72-31-188-180.net.bhntampa.com [72.31.188.180]
7 44 ms 35 ms 36 ms 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com [66.109.6.98]
8 128 ms 23 ms 27 ms bu-ether18.atlngamq47w-bcr01.tbone.rr.com [66.109.1.72]
9 23 ms 27 ms 50 ms unk-426d057d.adelphiacom.net [66.109.5.125]
10 30 ms 28 ms 46 ms 38.142.129.97
11 40 ms 37 ms 35 ms be2848.ccr42.atl01.atlas.cogentco.com [154.54.6.117]
12 41 ms 41 ms 46 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
13 41 ms 56 ms 49 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
14 71 ms 62 ms 78 ms be2897.rcr24.jfk01.atlas.cogentco.com [154.54.84.214]
15 158 ms 65 ms 76 ms 38.122.8.210
16 94 ms 41 ms 42 ms cc-core-1-x-nyser32-gw-1.net.columbia.edu [128.59.255.5]
17 * 64 ms 50 ms cc-wlan-1-x-cc-core-1.net.columbia.edu [128.59.255.78]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.




I have already tried all of the troubleshooting items in this thread. None have worked. ISP says the fail is not until outside of the area, they are not at fault. What is the fix?

[MeowTo]

DC: Aether
Server Faerie
Platform: Windows 10 PC

I posted here a few weeks ago about rubberbanding happening during instances, duties and combat but now it's spread to towns. Low populated towns even. Everything is teleporting, retainers are taking ages to appear at the bell. I decided to run a trace route again and lo and behold the problem is actually worse.

1 2 ms 2 ms 1 ms 192.168.0.1
2 22 ms 20 ms 19 ms 142.254.236.133
3 12 ms 11 ms 10 ms agg63.snbrcafr02h.socal.rr.com [24.30.171.117]
4 16 ms 12 ms 18 ms 72.129.5.120
5 17 ms 14 ms 15 ms agg21.tustcaft01r.socal.rr.com [72.129.5.2]
6 26 ms 20 ms 23 ms bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
7 38 ms 27 ms 30 ms be4.clmkohpe01r.midwest.rr.com [107.14.19.37]
8 18 ms 16 ms 16 ms unk-426d057b.adelphiacom.net [66.109.5.123]
9 17 ms 16 ms 16 ms be5341.ccr41.lax04.atlas.cogentco.com [38.142.237.33]
10 26 ms 17 ms 19 ms be3271.ccr41.lax01.atlas.cogentco.com [154.54.42.101]
11 32 ms 32 ms 32 ms be2931.ccr31.phx01.atlas.cogentco.com [154.54.44.85]
12 40 ms 44 ms 40 ms be2929.ccr21.elp01.atlas.cogentco.com [154.54.42.66]
13 62 ms 62 ms 62 ms be2928.ccr42.iah01.atlas.cogentco.com [154.54.30.161]
14 66 ms 76 ms 77 ms be2690.ccr42.atl01.atlas.cogentco.com [154.54.28.129]
15 84 ms 79 ms 76 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
16 89 ms 112 ms 89 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
17 89 ms 84 ms 83 ms be2897.rcr24.jfk01.atlas.cogentco.com [154.54.84.214]
18 140 ms 117 ms 90 ms 38.122.8.210
19 89 ms 85 ms 85 ms cc-core-1-x-nyser32-gw-1.net.columbia.edu [128.59.255.5]
20 90 ms 87 ms 95 ms cc-wlan-1-x-cc-core-1.net.columbia.edu [128.59.255.78]
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Last time I only had one time out but now it looks like I'm lucky to even stay connected to the server at this point. I know it's not your guys fault on the forums and I feel bad that people are upset with you when this is out of your control but at this point this is unacceptable for a sub based game. Overwatch was having login issues today and it was fixed literally within the time it took me to go get dinner and drive back. Keep in mind the game only has one up front payment, not a sub based one like XIV. These packet losses across your ISP servers have made the game nigh unplayable for me at points and made savage raiding a nightmare. I shouldn't have to play roulette within my daily roulettes to see if I don't have connection issues anymore. If I didn't love this game so much and have so much invested into it I would have unsubbed by now. The fact it took blizzard literally no time to fix this issue as opposed to this one I've been reporting for almost two months now is infuriating. I am also not on some island out in the pacific with a pineapple for a router using mcdonalds wifi. I'm right next to the servers in cali on a wired 5G connection so I KNOW it's not me. Please contact upper management and get this sorted out.

[Ariellendera]

Hello everyone.

Over the last several months, many of you have experienced lag or latency issues during peak times while connecting to the North American Data Center. In response to this, we have worked with Square Enix Japan in order to investigate the cause of the issue. We would like to thank all of you for the invaluable information you provided during our investigation. Fortunately, we found no issue with the Data Center itself. However, as many of you have discovered, the issue stems from routing congestion to the Data Center. As Square Enix only has control over the Data Center itself, we cannot affect any individual connection route.

In the case that you are receiving similar errors to the ones described in this sticky thread, we recommend first doing some standard troubleshooting as listed below. This is a list of common solutions that have helped many players in the past with standard connection issues.

-Clearing the browsing history, cookies and cache in Internet Explorer (even if this is not your primary web browser). Do the same for the PS4 internet browser if on PlayStation 4.
-Resetting your router by turning it off and leaving it off for a few minutes, then turning it back on.
-Connecting your PC/Mac/PS4 directly into the modem with an Ethernet cable
-Making exceptions for or temporarily disabling your firewall and/or anti-virus software
-Opening the following TCP ports on your router/hybrid modem
54992 through 54994
55006 through 55007
55021 through 55040
*For instructions on how to set up port forwarding, please contact your router manufacturer or Internet Service Provider (if your router was supplied by them).

If you have tried the suggested troubleshooting and still experience the same issues, we recommend contacting your Internet Service Provider and reporting the issue to them.

We sincerely apologize for any trouble or inconvenience this may cause you and hope you can continue to enjoy Final Fantasy XIV.