PS4 White load in screen

[Kittymoob]

When I start up ff14 the load in screen goes white and won’t let me log in. It says “cannot connect to the server within the time limit” I’ve tested my connection, I reset the router, I turned my PS4 on and off. I restored my licenses. This is infuriating. We have 4 ps4s trying to get on and none of them can. Not even the website loads when I’m connected to wifi. I have to be off wifi to get on the website

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening?

Which website are you having trouble connecting to? Is this only one your PS4, or is this on any device connected to your wifi?

Does using a wired connection improve anything?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kluaf]

I'm having the exact same problems and I'd venture to say Kittymoob is using Verizon to try and connect...

[Ariellendera]

I'm having the exact same problems and I'd venture to say Kittymoob is using Verizon to try and connect...

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening?

Which website are you having trouble connecting to? Is this only one your PS4, or is this on any device connected to your wifi?

Does using a wired connection improve anything?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kluaf]

May 4th for me started I can post the game on ps4 also I can't access the lodestone or these forums if I'm in my cell phone using Verizon wireless

[Ariellendera]

Thank you for your response.

Although we do not recommend using tethering as a permanent connection. Is it possible for you to connect using a different connection? Here is what I would also suggest to try.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040


If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Hope to be of assistance.