Regarding Reports on Recent Connection Problems with the NA Data Center

[Roda]

Getting more consistent latency spikes at 8-10 pm that makes raiding as a red mage infuriating to impossible.

1 1 ms 1 ms 1 ms 10.0.0.1
2 11 ms 10 ms 9 ms 96.120.18.125
3 9 ms 16 ms 9 ms te-1-4-sr01.powhatan.va.richmond.comcast.net [68.86.127.57]
4 9 ms 9 ms 9 ms ge-3-24-ur01.salem.va.richmond.comcast.net [68.86.125.185]
5 17 ms 16 ms 17 ms ae-27-ar02.charlvilleco.va.richmond.comcast.net [69.139.165.109]
6 21 ms 20 ms 19 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.86.91.53]
7 20 ms 19 ms 19 ms be-10189-pe07.ashburn.va.ibone.comcast.net [68.86.83.66]
8 19 ms 21 ms 19 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49]
9 189 ms 203 ms 208 ms ae-69.r06.asbnva02.us.bb.gin.ntt.net [129.250.5.193]
10 19 ms 27 ms 19 ms ae-2.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.132]
11 212 ms 203 ms 208 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 215 ms * 207 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
13 * 213 ms * ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 * * 211 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 211 ms 213 ms * 204.2.229.234
16 * 210 ms 214 ms 204.2.229.84

aether

[Rick_Punchbot]

Update: My problem has actually gotten worse. I keep trying to play and for the most part can't even stay connected for more than 3 minutes before getting slapped with a big ole


I'd say that one particular NTT node in Seattle is very likely the problem:

C:\WINDOWS\system32>tracert 204.2.229.97

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.1.1]
  2    12 ms    13 ms    11 ms  10.100.16.1
  3    12 ms    12 ms    13 ms  192.168.49.101
  4    22 ms    21 ms    26 ms  10.224.253.13
  5    35 ms    32 ms    33 ms  lag-107.ear3.Seattle1.Level3.net [4.14.244.69]
  6    31 ms    29 ms    31 ms  ae-2.a01.sttlwa01.us.bb.gin.ntt.net [129.250.8.217]
  7    30 ms    30 ms    31 ms  ae-2.r04.sttlwa01.us.bb.gin.ntt.net [129.250.5.85]
  8     *        *        *     Request timed out.
  9    47 ms    47 ms    46 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 10    54 ms    54 ms    49 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 11    53 ms    55 ms    49 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 12    52 ms    50 ms    54 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 13    50 ms    50 ms    55 ms  204.2.229.234
 14    55 ms    61 ms    51 ms  204.2.229.97

Trace complete.

I literally just renewed my subscription recently to run the game again with a group of friends hoping that this wouldn't still be happening. This is very frustrating and disappointing.

EDIT: Just called my local ISP; there's literally nothing they can do about it. It's outside of their jurisdiction.

[Oglaf]

Like others, since last week the IP 204.2.229.234 is losing a lot of packets. Square Enix should contact the owner of this IP addres, which is NTT America, or ask their data center to re-route they server.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  439 |  439 |    0 |    0 |    7 |    0 |
|                              10.3.242.6 -    0 |  439 |  439 |    0 |    0 |    1 |    0 |
|                          187.85.129.113 -    0 |  439 |  439 |    0 |    0 |    3 |    0 |
|      187-85-128-229.rev.g2netsul.com.br -    0 |  439 |  439 |    1 |    1 |   10 |    1 |
|      187-85-128-205.rev.g2netsul.com.br -    0 |  439 |  439 |    1 |    2 |   20 |    5 |
|                   No response from host -  100 |   87 |    0 |    0 |    0 |    0 |    0 |
|      101.2.125.189.static.impsat.net.br -    0 |  439 |  439 |    1 |    2 |   30 |    2 |
|              ae0-300G.ar5.MIA1.gblx.net -    0 |  439 |  439 |  122 |  123 |  184 |  122 |
|                   No response from host -  100 |   87 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   87 |    0 |    0 |    0 |    0 |    0 |
|         NTT-level3-80G.Miami.Level3.net -    0 |  439 |  439 |  123 |  125 |  165 |  123 |
|     ae-4.r05.miamfl02.us.bb.gin.ntt.net -    0 |  439 |  439 |  196 |  196 |  215 |  196 |
|     ae-4.r20.miamfl02.us.bb.gin.ntt.net -    0 |  439 |  439 |  123 |  125 |  218 |  123 |
|     ae-4.r23.asbnva02.us.bb.gin.ntt.net -    0 |  439 |  439 |  147 |  148 |  179 |  147 |
|    ae-10.r22.snjsca04.us.bb.gin.ntt.net -    2 |  412 |  405 |  193 |  194 |  211 |  193 |
|    ae-19.r01.snjsca04.us.bb.gin.ntt.net -    0 |  439 |  439 |  197 |  198 |  214 |  201 |
|     ae-4.r00.scrmca02.us.bb.gin.ntt.net -    0 |  439 |  439 |  197 |  197 |  215 |  197 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  439 |  439 |  197 |  198 |  226 |  198 |
|                           204.2.229.234 -   19 |  252 |  205 |  197 |  197 |  240 |  197 |
|                            204.2.229.10 -    0 |  439 |  439 |  196 |  197 |  226 |  197 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[gumas]

today i though something has change, going dungeon for 3 times and no error 90002 in sight....

4th dungeon party and i got 90002 error, and here i was hoping lol

[Grimr]

From Exodus and it has just been today so far. 1 dc and very bad lag spikes multiple ones. Pretty much lags when ever i try to do something like retainers or melding. Probably going to need server maintenance. However it is Golden Week so I'll be patient.

[Rick_Punchbot]

Update: It appears that changing my wireless connection from the 5ghz band to the 2.4ghz band has caused me to stop disconnecting at a constant. I find this confusing however, as I never disconnected from my network or even the internet whenever I was disconnected from FFXIV. And there was absolutely no congestion on the 5ghz band as my PC is currently the only device allowed on that channel; but there is much more usage on the 2.4ghz band. Furthermore, I know the disconnection occurred further down the line, as it would still record my location data as I moved while being disconnected. On top of which, others could see me move while I was being disconnected; so that means it was also transferring the location data.

My best theory is that some anti-cheat software somewhere became oversensitive and thought that I was fiddling with the connection because I was on the 5ghz band; much like how the client thought that Callinon was cheating because of his CPU cycling issue. That is, again, my best guess however. Either way, I seem to have found a fix for my personal problem and thought that I would share in the off chance that it helps someone else having a similar issue.

I personally hope that I don't have to report on this issue again and that it remains resolved for me, but only time will tell.

[gumas]

^must be your isp setting or something because my internet by default from my isp set me to 2.4ghz from the start, in fact i cant set it to 5ghz because the moment i switch to that my internet just stop working/dead.

right now iam using the "open port" method and so far i didnt get error 90002 yet after 2 dungeon run, my latest record is 3 dungeon run before the 4th one i finally get the 90002 again.

[Kerwin]

Another night, another garbage connection brought to you buy Square Enix's internet service provider NTT!

I'm getting REALLY CLOSE to unsubbing from this unstable pile of trash.

This is infuriating.

Tracing route to 204.2.229.84 over a maximum of 30 hops

  1     1 ms     1 ms     2 ms  10.0.0.1
  2    11 ms    11 ms     9 ms  96.120.24.33
  3     8 ms     9 ms     9 ms  GE-1-46-ur01.mortongrove.il.chicago.comcast.net [68.86.117.209]
  4     9 ms     9 ms    18 ms  162.151.37.113
  5    12 ms    11 ms    11 ms  be-124-ar01.elmhurst.il.chicago.comcast.net [69.139.235.53]
  6    11 ms    12 ms    12 ms  be-33491-cr01.chicago.il.ibone.comcast.net [68.86.92.33]
  7    22 ms    12 ms    12 ms  be-10506-cr02.350ecermak.il.ibone.comcast.net [68.86.86.229]
  8    16 ms    12 ms    12 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
  9   124 ms   131 ms   132 ms  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
 10     *      193 ms   188 ms  ae-4.r08.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
 11   135 ms   126 ms   140 ms  ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
 12   189 ms   189 ms   181 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 13   193 ms   189 ms   194 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 14   194 ms   185 ms   192 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 15   187 ms   193 ms   191 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16   187 ms   191 ms     *     204.2.229.234
 17   194 ms     *      187 ms  204.2.229.84

[gumas]

this problem is torturing me lol, its fine if the game just outright unplayable for me, but the fact that i can play just fine in everything EXCEPT in dungeon/instance is killing me

its like iam having a steak but everytime i eat a small piece of it, its gone to somewhere else and i must go to that place to eat another small piece of it, before it gone again, aaaarrrghh

[Grimr]

Lag Spikes are back. Maybe it will go away tomorrow but it makes the game unplayable