Dunno about surveys, it might just postpone the problem if ppl starting feeling like they are ignoring them, it's just like reddit and the forum since they say they do follow them but ppl feels like they don't.
I'd say that communication should come more from them especially in the form of translating more of producer's talk or at least let us know and maybe some1 from the team could do what yoshida does of server hopping like in the new year when he answer to ppl questions.