We need better comunication with the Community team

[Ruf]

I know. This thread was discussion on developer to player communications (relations). I was being sarcastic to someone who decided to complain about stuff not even topic related.
If it is any consultation, back in the days of pre Voidwatch FFXI, developer communication was limited to live events you had to go to. There was no forum. I know that the developer relations for FF14 are not good as other companies. I just remember the non-existent commination SE used to have with its player base. I hope SE continues improving their relations with the player base.

Now that's more like it,I agree to that comment.

[Vstarstruck]

@Xtrasweettea vs Starflake and ruf
stop, there are other topics for this, (and the place I will comment on)
[the reason this post is short is for telling you to stop, I dont have enough time to put in full details of thought]

Question OP:

How would you prioritize feedback if you were SE? Would you reply to every point of contention? What kind of feedback would you consider acceptable?

Lets look at housing, to this day its a highly contentious subject. Many conflicting ideas on how it could be handled or "fixed" have been presented and they have responded basically "working as intended". Now I know your OP was directly tied to Eureka (since I saw you posting on almost every Eureka thread) but aside from some minor adjustments (Mob prioritizing, adjust turn-in's) what if everything else was working as intended? They have already posted there are some drop adjustments coming and a level sync function, and a few other things came out of that walk. Which brings me to another question, should the devs be posting a translation to every interview they do outside the official channels? Should the nico nico interviews be posted here in full by the devs? Translate to all languages too?

Another case in point, see the image below. Does this need addressing and is this worthy of immediate action?



I'm not saying you are wrong to ask for more communication, I know I scour the interwebs for information every now and then but I also know I can come here and if i can wade through all the junk posts, there is the occasional good gem of information that the wonderful playerbase finds then posts here. Have you ever had to work in customer service? been a cashier at a supermarket or tech support or anything like that? If you have I'm sure you have your own horror stories about really stupid customers and their equally stupid complaints. This is the forums. Idiotic complaints pop up faster than you could swat them down and end up making it more difficult for legitimate concerns to be heard and answered properly.

First off that thread, I am guessing it is hyperbole made to mock people making threads about savage boss exclusive or something. I am guessing that is the point, you want me to explain how to sort BS from real feedback.

First of all what Allo said is pretty fitting (so much so it made SE said "Eureka will not be diadem" the threads can be a reflection of the problems, not the real thing. Being a reflection, one can note this is a potential problem, while doing surveys like Alleo pointed out.

They did surveys in 1.0, why did it stop?

Also do not make assumptions, I will not talk about diadem specific problems here

[MageBlack]

-snip-

Thats the long and short of it. How to you filter and categorize good useful feedback from useless feedback and the repeated topics popping up constantly? This thread was complaining about lack of response from devs so I'll try and keep it relevant.

From near as I could tell that thread was not parody. So what would happen if the response was "working as intended" would that be sufficient?

[Ruf]

Thats the long and short of it. How to you filter and categorize good useful feedback from useless feedback and the repeated topics popping up constantly? This thread was complaining about lack of response from devs so I'll try and keep it relevant.

From near as I could tell that thread was not parody. So what would happen if the response was "working as intended" would that be sufficient?

not really no

[Vstarstruck]

Thats the long and short of it. How to you filter and categorize good useful feedback from useless feedback and the repeated topics popping up constantly? This thread was complaining about lack of response from devs so I'll try and keep it relevant.

From near as I could tell that thread was not parody. So what would happen if the response was "working as intended" would that be sufficient?

Sorry for making you repeat part of your post. I was not ready to reply but I wanted say something as i ask the drama to stop. I cut it short because of that request. Also in the middle of that I was trying to find the thread so I could comment better so I got no clue what was being said there.

Supposedly SE reps read everything, so in the case maybe they can relook in breaking off the current habit of the last 2 expansions and consider different methods and letting a long grind able compete with high raid gear. I do not mean diadem 3.0 grinds i mean something that takes time maybe something of the line of ffxi does, using a system like Trial of the Magians, something people have confidence in investing. (what that did to the original relic weapon line)

With that said it does feel this is off your point, as this was not the main focus of my request. My request was more inline of development interaction, so a reply there could be "we may consider changes in the future but our current system has no room to change things at this time" This is why I did not like the reply to the diadem 3.0 situation as it does not reflect people being heard on the core content. The biggest being level sync, and better search functions. I am really shocked we got no response or interaction for those. Another big one was pointed earlier in the thread:

Now that I think about this, is this from dealing with "1.0 limitations"? don't you think it is time to rebuild the games core? All this wasted time and resources trying to build around these limitations is too much and at some point the development team needs to admit building around these limitations is taking more time and resources then it would take to fix the core.

I think it is.

Actually, I think this is probably the area SE really needs to solicit feedback on. It's understandable that they'd be nervous holding back on development for 6-12 months to fix back-end architectural issues. Speaking to the community is how they get permission to do precisely that. I would vote in a heartbeat for a year-long moratorium on content, in exchange for the back-end issues being entirely resolved and 'server limitations' being a phrase we never heard of or thought of again. It could be that 90% of the player base feels the same way, and it also could be that 90% of the player base doesn't. I don't know, SE doesn't know, other players don't know - and so we're left in this frustrating sort of cycle, with everyone in the dark.

Hopefully if anything comes out of Eureka, it's the need for formalized player feedback and suggestions. Give us surveys, have Q&A sessions, I don't care how it's done. Just do something.

I really believe now the lack of content with all the delays we got for diadem 3.0 was tied to this issue. I really like replies or discussion over improving FFXIV's core. At some point I believe SE needs to admit trying to work around 1.0 limitations is costing more money and time (over the course of the 3 expansions) then fixing the core. If that core is not fixed sometime in the future I do not think they game is going to have a future. DO they really expect to survive, 5.0, 6.0, etc while still having 1.0 limitations?

[Alleo]

Thats the long and short of it. How to you filter and categorize good useful feedback from useless feedback and the repeated topics popping up constantly? This thread was complaining about lack of response from devs so I'll try and keep it relevant.

From near as I could tell that thread was not parody. So what would happen if the response was "working as intended" would that be sufficient?

Well if they somehow have enough data that they can say that majority of those players that are meant to be the ones to play the content (like if raiders are fine with raids) are truly fine with it, then yes a post of them in the topic saying that they wont change it because its sufficient, is enough. The problem is that they dont truly know any in depth opinions since they dont have surveys. And because we are often left hanging for more information about really concerning topics. When the price for some countries suddenly changed without any notice before that and people rightfully raged in the forum it did suddenly get important because the rage was high and other sites started to talk about this (bad PR). Thus they suddenly gave an answer..The question is: Why are those things only there when a lot of rage are going on and are not communicated beforehand? The same with the sudden and silent changes to emotes and other items from merchandize. Why not a post that explains this before it happens so that people can have a choice and not just sit silently and hope that the storms goes over and everyone is still happy enough to continue?

Communication with the customer is a really important key for the success of a company. (IMO) Especially in a competitive market like games. SE seems to seriously still lack in that.

I know. This thread was discussion on developer to player communications (relations). I was being sarcastic to someone who decided to complain about stuff not even topic related.
If it is any consultation, back in the days of pre Voidwatch FFXI, developer communication was limited to live events you had to go to. There was no forum. I know that the developer relations for FF14 are not good as other companies. I just remember the non-existent commination SE used to have with its player base. I hope SE continues improving their relations with the player base.

Oh, well then I misunderstood your comment. Sarcastic reponses are a bit hard to see for me especially when they are not the "in your face" type of sarcastic comments. But yes its better than in old times but at the same time companies also have so many ways to get information while people also can get lots of stuff from the internet. Thus a bad PR thanks to bad communication can also hurt way more today then in the past. So for me they have to really step up their game and honestly finally understand that they selling a global game thus should not focus that much on their japanese audicence. (At least that is the feeling I got)

[Remedi]

It's possible to have a discussion of different opinions without it beign derailed into a flame war pls?

[MageBlack]

It's possible to have a discussion of different opinions without it beign derailed into a flame war pls?

Unfortunately flaming is the only thing people respond to...

[Xtrasweettea]

It's possible to have a discussion of different opinions without it beign derailed into a flame war pls?

Nope, not entertaining.

Though, not sarcastically, we cannot have a discussion about different opinions as long as people are not open sharing with others what they really wanted about something. For example: people complaining about Eureka, but not stating what they wanted Eureka to be like (ie: their expectations).

[Starflake]

Nope, not entertaining.

Though, not sarcastically, we cannot have a discussion about different opinions as long as people are not open sharing with others what they really wanted about something. For example: people complaining about Eureka, but not stating what they wanted Eureka to be like (ie: their expectations).

But it does not matter what I want for Eureka, what we are discussing is: what is it. These are two things completely different and both angles completely legitimate to discuss / complain about.
I am very active in FATE farm and solo mobs all the time. None of the mechanics are new, some mechanics are assigned to different mobs and that is it. You still get poisoned by the Emperor mobs, you still get ice balls from Hydras, you still see the breath attack by the dragons, you still see Scorpions to their tail attack, you still see bears just doing basic aoes, still see the same mechanics in Pazzuzu, in and out, dodge and kill adds. The only mechanic that is somewhat new is running a way from an attack that is not telegraphed. But the bombs to little exploding aoes around them. Which is a mechanic done in Brayflox normal mode but in the form of a stomp. Nothing new at all. And I am somehow in the wrong for pointing these things out?

- Terrible gameplay, no new mechanics, but ocassionally something new assigned to different mobs
- Terrible Fating system which is basically mindless grinding to get good experience. Does not push people to actually participate in grinding the mobs
- Reward system is terrible. Glamour items flood in like crazy, don't need more than one. Useless confetti, useless materia most of the time.
- Uninspiring story
- Does not encourage partying up with friends, really. Especially with a wider spectrum of jobs, hobbies and the like. Level disparity makes for completely different experiences.
- Does not encourage class authenticity, but Ress mages and healers
- Poor new relic step where everything is a dyable reskin

I can keep going for a bit, but that doesn't matter. Stop pretending that just because someone critisized without explaining what they want it to be, that somehow their critique is unfair, unsubtantiated or just "crying". Thanks.