An unexpected error has occurred. Exiting Final Fantasy XIV

[Rinuko]

https://www.reddit.com/r/ffxiv/comme...rror_40000010/

If you google it you find it a fairly common problem for AMD card users. May or may not be related to FFXIV but the drivers and or the GPU

[Ariellendera]

I was playing just fine this morning then i had to get off for a min i went to get back on now im just getting Direct X error (40000010) every time i hit play.

Hi Reygoonx,

We apologize for any inconvenience you may be experiencing. The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. We also suggest that the graphics card are using the latest drivers for the card. Should you be using Direct X 11 and experiencing the issue, we would suggest reverting back to Direct X 9 to see if the issue still persists.

http://www.nvidia.com/Download/index.aspx
http://support.amd.com/en-us/download

Thank you for playing Final Fantasy XIV and for posting in the Official Technical Support forums!

[Reygoonx]

yea i wasn't in a dungeon or a raid i was just trying to log in. I also all ready updated everything still didn't work.

[Einmimiria]

Thank you for the reply.

Has anything on your PC updated recently, you said everything was working fine the other day?

I'm assuming you are using Direct X 11 mode correct? Have you tried switching it to Direct X 9 to see if there are any changes? This can be changed on the launcher under Config, simply turn Direct X 11 mode off.

Let us know if you are able to get into the game with these settings.

[Ariellendera]

Well I thought I had a fix.. but it turns out when I tested it, the DirectX 11 switch had been left off, and I have already noted above that the problem doesn't occur in that situation..... when I turned it back on, the problem returned.

So if you read this post prior to my having re-edited it, I'm sorry... It didn't fix the problem.

HI Hello Dsherman, Thank you for posting here in the technical support forums.
I would like to encourage you to create your own thread regarding this issue so, that we we can assist you on a more personal level.

Thank you

[RyogoKusama]

You missed my point, I'm not crashing in-game or having low FPS, I'm not able to even log in-game if DirectX11 option is checked!

This happened after Windows10 Update on 23rd November, before I was playing just fine with DirectX11 on and details on High.

I have tried everything to fix this, and nothing works, to be able to play I have to un-check DX11 and play with DX9 (which, again, it's NOT a solution) or revert Windows10 Update back, which is something I totally won't do, I'm not gonna keep my OS outdated for one game.

Again, this has been happening to me only with FFXIV, every other game I have on my PC which uses DX11 run just fine with high/ultra settings, only FFXIV broke.

I tried:

- Reinstalling GPU drivers (clean install), from previous version to the latest version -> it didn't work;
- Checking if my DirectX are broken or corrupted -> they are not;
- Reinstalling FFXIV client -> it didn't work;
- Reverting back Windows10 Update and then install again -> it didn't work;

Again, playing with DX9 is not a solution, I have been able to play with DX11 just fine till that update, now the game doesn't even start if DX11 is ON, every other game I have works fine!

[silverlunarfox]

I have browsed around this issue, I know its happened often in the past and the only other things that seem to cause it are in game overlays (i.e. Game Mode which you said you didnt have on) or overclocked cards (or bad updates/drivers). All of which seems silly, but thats FFXIV for you.

I installed that same update but can still play (Max settings) but I don't OC or use in game overlays (aside from Nvidia's on occasion)

Windows and FFXIV just never plays nice.... I'm sorry, I wish I could help more

[SigSauer]

snip

Hello Ariellendera,

Thank you for your assistance. Unfortunately, none of the alternatives provided solved the issue. I would like to mention that prior to 4.1, this issue did not happen and the game was working properly. At the time of patch 4.1 release, I was living in Canada and could not configure a router as I was living in college campus and the internet was provided without one. I just recently moved to Peru (different ISP) and the issue persists, therefore I do not think the problem is on the ISP side. The only thing I have not done is format my laptop and do a clean installation, but I will not try to attempt that at the moment. At the moment, I do not have a router AND a modem, just a router.

I am not tech savvy but maybe the problem is that patch 4.1 brought some kind of incompatibility with Windows 10 (that's my OS) or a windows update after 4.1 is causing the issue?

[RyogoKusama]

No worries, every help is much apprecciated!

Sadly I have tried those solutions but with no luck, my Game Mode in W10 is disabled already and my GPU card isn't OC'ed (neither by me or factory), about overlay I got none, I stayed away from Steam client exactly because of that, and I have disabled my Nvidia GeForce Experience Overlay, nothing works...
I don't really understand what troubles FFXIV client, I could play just fine before the W10 update and now, boom, no DX11 for me, while every other games run just fine... I wish I could check some Crash Log atleast but I didn't find any in FFXIV client files, and the Launcher Crash isn't reported in W10 Events Log either... I don't know what to do.

[silverlunarfox]

Throw your computer out the window....no....wait...don't do that....maybe a hammer.... >.>

I think just looking at the client troubles the client. Can always hope for a new windows update to replace the old one perhaps (they should be due for December updates soon I believe). but those Direct X errors just have zero information to them... The fact its only affecting your FFXIV game makes you think its just a SE problem, but at the same time, Windows has broken Direct X in the past too... so... maybe that hammer is looking like an option... :/