An unexpected error has occurred. Exiting Final Fantasy XIV

[Einmimiria]

Thank you for the reply.

Has anything on your PC updated recently, you said everything was working fine the other day?

I'm assuming you are using Direct X 11 mode correct? Have you tried switching it to Direct X 9 to see if there are any changes? This can be changed on the launcher under Config, simply turn Direct X 11 mode off.

Let us know if you are able to get into the game with these settings.

[Aedria]

ok I have traced a problem in the launcher --it is not calling for either the DX9 or the DX11 .exe files and I suspect that is what is causing the problems with numerous people in the game. I just reviewed the AMD forums and there are a lot of people having the same problem as I am and they are having the problems with only this game so there is definitely something wrong with this system. For some reason even though you can log onto game sometimes --normally after a complete system reboot--- the game will loose the DX calls when moving from zone to zone. Please fix this!!!

[Einmimiria]

Good Afternoon, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To everyone who has been having the DirectX 11 crash issue, we are escalating this problem to the appropriate department, which involves moving all of your threads to the 'Bug Report' forum. We hope we can find a solution to this issue through this method.

Please keep trying to resolve this issue with some of the following suggestions:

- Updating graphics card drivers/reverting to older drivers if completely up to date
- Reinstalling game
- Disabling background application and overlays (Steam overlay, Geforce Experience, etc.)
- Switching to DirectX 9
- Rolling back Windows update
- Disabling Game Mode on Windows 10
- Running as administrator and using compatibility mode

If one of these suggestions alleviates your problem, even if only temporarily, stick with those settings until we are able to find a more permanent solution.

Thank you for your patience and we hope we can find a quick remedy so you can all enjoy the exciting world of Final Fantasy XIV!