An unexpected error has occurred. Exiting Final Fantasy XIV

[Dsherman]

Well I thought I had a fix.. but it turns out when I tested it, the DirectX 11 switch had been left off, and I have already noted above that the problem doesn't occur in that situation..... when I turned it back on, the problem returned.

So if you read this post prior to my having re-edited it, I'm sorry... It didn't fix the problem.

[Ariellendera]

Well I thought I had a fix.. but it turns out when I tested it, the DirectX 11 switch had been left off, and I have already noted above that the problem doesn't occur in that situation..... when I turned it back on, the problem returned.

So if you read this post prior to my having re-edited it, I'm sorry... It didn't fix the problem.

HI Hello Dsherman, Thank you for posting here in the technical support forums.
I would like to encourage you to create your own thread regarding this issue so, that we we can assist you on a more personal level.

Thank you

[SigSauer]

snip

Hello Ariellendera,

Thank you for your assistance. Unfortunately, none of the alternatives provided solved the issue. I would like to mention that prior to 4.1, this issue did not happen and the game was working properly. At the time of patch 4.1 release, I was living in Canada and could not configure a router as I was living in college campus and the internet was provided without one. I just recently moved to Peru (different ISP) and the issue persists, therefore I do not think the problem is on the ISP side. The only thing I have not done is format my laptop and do a clean installation, but I will not try to attempt that at the moment. At the moment, I do not have a router AND a modem, just a router.

I am not tech savvy but maybe the problem is that patch 4.1 brought some kind of incompatibility with Windows 10 (that's my OS) or a windows update after 4.1 is causing the issue?

[Einmimiria]

Good Morning SigSauer,

For a crash like this, you can also try disabling the Direct X 11 mode. On the Final Fantasy XIV launcher, select 'Config' and turn Direct X 11 off. If this still does not let you play, you can try to reinstall the game. Make sure to delete any remaining Final Fantasy XIV files from your computer, including any potential files in your ‘Documents’ folder. Then reinstall the game from scratch. If you need a digital version of this, it can be found here: http://www.finalfantasyxiv.com/playersdownload/na/. Any updates or expansions will be downloaded to your computer once logged into the appropriate account.

It is important to now that the game predates the launch of Windows 10 and thus it was never intended for that platform. We strive to update the game to improve compatibility with Windows 10, however, because of the ever-changing nature of the new platform, we cannot resolve all issue immediately.

If any of these suggestions resolve your problem, please let us know so we can further assist others with similar issues.

[SigSauer]

snip

Hello Einmimiria,

Thank you for your response.

I already tried doing a clean installation, but that did not solve the issue. I have not tried disabling DirectX11. Something that came with patch 4.1 created the issue, because prior to that, I had no problems. This is a small inconvenience, because the crash only happens after I exit the game, not while I'm playing.

[Reygoonx]

I was playing just fine this morning then i had to get off for a min i went to get back on now im just getting Direct X error (40000010) every time i hit play.

[Reygoonx]

really ? no one can tell me what this means ?

[Rinuko]

https://www.reddit.com/r/ffxiv/comme...rror_40000010/

If you google it you find it a fairly common problem for AMD card users. May or may not be related to FFXIV but the drivers and or the GPU

[Ariellendera]

I was playing just fine this morning then i had to get off for a min i went to get back on now im just getting Direct X error (40000010) every time i hit play.

Hi Reygoonx,

We apologize for any inconvenience you may be experiencing. The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. We also suggest that the graphics card are using the latest drivers for the card. Should you be using Direct X 11 and experiencing the issue, we would suggest reverting back to Direct X 9 to see if the issue still persists.

http://www.nvidia.com/Download/index.aspx
http://support.amd.com/en-us/download

Thank you for playing Final Fantasy XIV and for posting in the Official Technical Support forums!

[Reygoonx]

yea i wasn't in a dungeon or a raid i was just trying to log in. I also all ready updated everything still didn't work.