Dissatisfied customer

[Jijifli]

Regardless, the story here is the absolute terrible CS. What kind of company is unable to cancel service and give a refund?

I haven't found a company with a subscription that can take away game time. Not even Blizzard can. If you make a mistake, they have to suspend your account for the amount of time in question, because they can't subtract game time.

Look at it from SE perspective here, since this is likely the same case. They'd have to ban his account for 6 months, and they don't know if he wants to come back within those 6 months. Maybe he gets a new computer at 3 months and wants to play? Well he's locked out, then throws a fit, and we're back to square one. He should have been paying attention. He should have linked his accounts.