Dissatisfied customer

[SenorPatty]

Lol the whiteknighting in here is also making me nauseous. I love how a lot of people in here are quick to say "OH IT'S YOUR FAULT YOU ADMITTED TO IT SUCK IT UP" because this has probably NEVER happened to them. At least, not with SE. And I am almost positive that most of you have not worked customer service jobs.

The irony of this statement is that while its true most people are saying its OPs fault, most of them are also unhappy with SE's customer service and are of the belieg they could fix the issue if they really wanted to.

Not really sure how that is whiteknighting...

[Fyce]

Wrong. They can't permanently lock your account over a charge back IF there was an honest issue behind the charge back. I had a double charge on my account after purchasing a fantasia, when I requested the charge be reversed, yes SE suspended me, but they only suspended me for the length of time it took them to investigate the issue. Roughly a week later SE gave me my account back after my bank proved that I only made one transaction. SE didn't get to keep the money from the double charge, they also lost my membership fee for March.

So no, SE is not always in the green, nor do charge backs always lead to permabans, nor does requesting one mean you're some evil customer. If anything OP proves that once again Mogstation is a very very badly designed merchant outlet that has it flaws.

Well, yeah, but that's only when SE recognize that their system screwed up. And that's absolutly not what happened to OP.

What people imply when saying that you'd get a permaban for a charge back, is if the charge back is initiated by you in order to fix your mistake or simply get your money back after you changed your mind.

[Jetstream_Fox]

Well, yeah, but that's only when SE recognize that their system screwed up. And that's absolutly not what happened to OP.

What people imply when saying that you'd get a permaban for a charge back, is if the charge back is initiated by you in order to fix your mistake or simply get your money back after you changed your mind.

Actually back when SE introduced purchasable dye on MS I had a fc member purchase the wrong color, they were using mobile and iirc there was an issue with the page being displayed right and somehow they got dark brown rather dark blue. Asked CS to refund it, they said no you have to eat it, then they went to their bank and did a reverse, got banned, but then showed up next month, said they created an alt on a different service account on Balmung and once their main account was back they were tansfering.

OPs issue aside there is no reason for SE to not be able to do refunds for digital purchases. Amazon let's you return digital game codes if you didn't use them, and even steam allows refunds. Now what happens with OP? OP can request a charge back, get their money back, rebuy the time on his right account, SE gets hit on their bottom line and why? Because SE has bad policies and a very badly designed merchant portal.