Dissatisfied customer

[ApolloGenX]

Most credit cards have extensive protections.

Contest the charge. I have never had them not reverse a contested charge. Many cards even carry a satisfaction guarantee or coverage on goods/services considered not returnable by a vendor.

Heck, it's to the same company, you could contest it as a duplicate charge.

[Dustytome]

Most credit cards have extensive protections.

Contest the charge. I have never had them not reverse a contested charge. Many cards even carry a satisfaction guarantee or coverage on goods/services considered not returnable by a vendor.

Heck, it's to the same company, you could contest it as a duplicate charge.

That is essentially fraud in this case. The OP didn't request a refund (according to the info posted thus far) and paid to receive time on an account, which they provided. What the company didn't do (and doesn't have to, but imo would be good customer service - but a one time fix) is transfer the time to the account he actually wanted it on. People seem way too eager to flip that chargeback switch these days and quite frankly it's become too easy to do so. *sits back in rocking chair* Back in my day we had to provide proof of attempts at rectifying issues with the company and then the bank would contact said company as a further attempt before any of this chargeback jibber jabber!

[ApolloGenX]

That is essentially fraud in this case. The OP didn't request a refund (according to the info posted thus far) and paid to receive time on an account, which they provided. What the company didn't do (and doesn't have to, but imo would be good customer service - but a one time fix) is transfer the time to the account he actually wanted it on. People seem way too eager to flip that chargeback switch these days and quite frankly it's become too easy to do so. *sits back in rocking chair* Back in my day we had to provide proof of attempts at rectifying issues with the company and then the bank would contact said company as a further attempt before any of this chargeback jibber jabber!

No, it's actually not fraud.

He is paying twice for his intended service and will not be able to enjoy the benefit of the first payment. If he could use the first one that would be unjust enrichment.

Accidentally paying for a service you cannot benefit from for whatever reason is a mistake- a genuine error. He certainly can request reversal of the charge and should expect the account to be immediately unsubscribed and inactive.

Book a hotel accidentally twice for the same time period and see if the credit company has a problem reversing one charge if the hotel won't. What he can "technically" do is irrelevant. Credit card companies aren't there to judge people, they are there to keep their customers happy (and spending)- even if SE isn't.

SE has to sign agreements with card companies to accept their terms... so if a customer isn't getting satisfaction from them, they are certainly well within reason to go to the next step.

[Dustytome]

Book a hotel accidentally twice for the same time period and see if the credit company has a problem reversing one charge if the hotel won't. What he can "technically" do is irrelevant. Credit card companies aren't there to judge people, they are there to keep their customers happy (and spending)- even if SE isn't.

Again he hasn't requested a refund according to the information thus far, just a transfer of game time from one account to another.

[ApolloGenX]

Again he hasn't requested a refund according to the information thus far, just a transfer of game time from one account to another.

It might not matter. If his card doesn't require exhausting all matters of recourse with the company, he can just take it to the credit card company.

If you haven't noticed, credit cards are quite focused on the convenience factor.....just depends on the card benefits. People do so much international buying/selling, cumbersome requirements to get a resolution are not conducive to convenience.

(That is not to say it won't irritate vendors)

[Dustytome]

(That is not to say it won't irritate vendors)

From the stories showing up on reddit now and then I'd say SE doesn't like being irritated. Some banks/card have automatic double-charge protection and since the mogstation doesn't have a cart system, buying multiple of an item resulted in that double-charge protection kicking in and the customer's account getting banned. Just make sure if you go that route, you truly intend to be done dealing with SE.

[Kaethra]

From the stories showing up on reddit now and then I'd say SE doesn't like being irritated. Some banks/card have automatic double-charge protection and since the mogstation doesn't have a cart system, buying multiple of an item resulted in that double-charge protection kicking in and the customer's account getting banned. Just make sure if you go that route, you truly intend to be done dealing with SE.

This can also result in SE being banned from said bank or card company. This happened to both My.com and Trion Games due to some disagreements with publisher and players involving chargebacks. Basically the card company labeled those publishers as illegitimate sellers and didn't allow future card holders to allow purchases to go through. Ton of butt kissing needed to get that reversed.

Also if the OP is in NA, they can make a BBB report. Companies tend not to like getting those either. OP has tools at their disposal.. if he decides to utilize them.

[kridd7]

I gave them a couple options. I said they could either giving me a refund and then I would just apply it to the correct account or to just switch it over to the other account. I thought maybe the latter would be easier if it was within their means to do so

[Shougun]

I gave them a couple options. I said they could either giving me a refund and then I would just apply it to the correct account or to just switch it over to the other account. I thought maybe the latter would be easier if it was within their means to do so

Didnt you say they couldn't do the later? I mean if they can then awesome but I don't see why we needed the thread either then lol. I thought the issue was they offer you no solution on their own side.

Don't mean to be a downer but unless that CS was dearly uninformed I doubt they were keeping awesome solutions away from you, especially ones that would lead to happy and strong repeat consumer. If you feel you weren't clear before perhaps try one more time and if you have the same result specifically ask to leave feedback and clearly explain the problem and how you'd like to see the ability to refund/reallocate/move the time to the other account that you can prove you own - perhaps someone higher up can use this to implement a solution in the future.

Otherwise it seems like your decision is to unfortunately bite the bullet or risk your accounts. I have no idea how deep they would go but I can say if you charge back they will at least look at the account the charge back was done on, whether they leave alone your actual account I have no idea and I will make no guess on that - it is possible you'll lose both by charging back. It appears they're attempting to improve their account recovery from charge back mistakes done by the /bank/ (like mogstation issues) but you'd be rolling some serious dice to think that they'll use that case to allow you to call and basically say "yeah I created a charge back and now I want you to unlock my account". (Personally am suggesting you not to do this later option but that it does exist, IF the card you used to purchase the time has that feature - you will need to find that out).

Best of luck, hopefully they can allocate the time appropriately for you. Or that you can leave them constructive feedback and I think that would be the best bet for everyone in the community.

[kridd7]

Yes, I explained the situation to them pretty clearly. They basically said they couldn't do it because I knew that I had 2 accounts (which of course I knew that). I just normally have my sign-in info saved on there so I never put it in. So when I went to log in to update my payment info, I just logged into the wrong e-mail since I have 2. Unfortunately, I had used one of them in the past and my password was the same for both