Yes I have tried it and I agree with you that it is poor. Yet by saying your g/f was managing to go on reddit etc I was under the impression that it wasn't that poor for her. Yes it does use Internet Explorer browser but you can use the search engine Google.
I have never asked someone to google a dungeon prior to their first time in it and never would. I would recommend that upon leaving the dungeon that they look up anything that they wasn't sure about or ask friends/fc/novice etcbeing active =/= having a good attitude. My g/f been met with many people who will simply say "google it or your lazy" if ranges from basic tank questions like "what buffs to use at pull" to asking how often should she use unleash. Basic stuff. I help her out the best i can, but I'm no main tank.
Seem to be tarring all FC's with the same brush a lot are helpful out there and you will come across a lot of shitty ones. Now you can call me a crappy mentor or whatever but I have taken in many players who have been abused by other FC's and told never to do endgame etc. They have come into my Fc refusing to do recent Ex fights, yet with some gentle persuasion have gone on to clear them with us.And most fc's she been in just treat her like garbage to the point where she started one for me and her.
As for gaslight tactics or whatever. It is called being efficient, it is far quicker to have strategies etc macroed, so they can be pulled up when required instead of having to wait for me to type it all out. After taking many people in the FC through these it would become a pain to constantly type things out. Once I have used macros I will then ask if they have any questions or if their is anything they don't understand.having a good attitude is what make mentors good mentors, and you showcase a poor one. You do gaslight tatics as a defense too which is kinda shameful.
I personally wouldn't kick any fresh player and I would explain everything that is needed if they require it. Yes your G/f was treated very poorly and I would have kicked the Sch for pulling. I would never say to a tank PULL BIG PULLS, I would watch to see what they do and if they are pulling small groups I would let them know that I am comfortable with them pulling large groups, but if they are not I would say could you try to gradually increase your pulls throughout the dungeon. If they still said no then I would drop the issue.Kicking fresh players, or thinking level 60 people know what to do right at 60 is stupid 1-50 and 50-60 play completely different, more so when you got arrogant raid damage players, fouling up leveling dungeon runs. Saw my gf tank a dungeon. And a sch kept running ahead to pulling mobs in copperbell mines, this is when we just got back after 8 mnth break. She was rusty and told the group at start. The sch picked a fight with her over it stating "who cares it just copperbell".
Also I personally wouldn't kick a player for not dpsing or swapping in and out of tank stance as I am patient. Some people are not and I can understand when non new members get kicked for not being able to/attempt to push their class further.
Then you should of kicked them and reported them.the person had mentor crown to boot too. Was pretty sad thing to see, dude wouldn't let her do her role, and mocking her. All she said was "mind letting me pull?"