Wait. So you're saying that having to be actively engaged in the game and aware of your surroundings, managing the enemies on a more involved level isn't fun? And that they should be able to do everything while doing far less and putting in less effort? Yup, we definitely have different ideas of fun.

It's fine how it is. They shouldn't make it easier. Easier does not always equal more fun. If they want to play a Tank, fantastic, then they can learn how to Tank properly. Sometimes things in the game aren't a cakewalk. Best they learn than become a crappy player.