- Name of Internet Service Provider (ISP)
Linkem

- Country of residence
Italy

- Reference number from your ISP, if you have raised this matter with them
Raised the matter many times,never got a ticket number

- When does the problem occur (e.g. only during specific times such as in the evenings?)
Anytime, expecially at peak times. Started happening about 2 weeks or 3 ago.

- Frequency of problem (e.g. every 2 minutes)
from twice to trice per minute to once every 5 minutes. Ping will raise from 200-300 (which lets me play ok) up to 2, 3 or even 4k ms

- Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Anything really. Raid, Craft or farm.