Latency/Connection Issues Since the Launch of the EU Data Center

[megapoff]

Name of Internet Service Provider (ISP)
Telstra

Country of residence
Australia

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day

Frequency of problem (e.g. every 2 minutes)
Every 5 - 10 minutes. Always on last boss of any dungeon

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
dungeons/trials

[NiahLockwood]

Name of Internet Service Provider (ISP)
Comcast
Country of residence
US Pacific Northwest
Reference number from your ISP, if you have raised this matter with them
Actively denied any real response over this issue.
When does the problem occur (e.g. only during specific times such as in the evenings?)
All Day
Frequency of problem (e.g. every 2 minutes)
45 seconds - Every 4 minutes
Game content in which the issues occur (e.g. dungeons, trials, certain areas)

Alexander, Instances, Most zones overall.

[Judge_Xero]

Name of Internet Service Provider (ISP) - Cogeco Cable
Country of residence - Canada
Reference number from your ISP, if you have raised this matter with them

Thank you for contacting Cogeco Technical Support. We appreciate the opportunity to help you.

The issue is here that the hop breaks down after hop 3, Hop3 is the cogeco network once out of the network we have no control this is something to forward to Square Enix.

When does the problem occur (e.g. only during specific times such as in the evenings?) - Always
Frequency of problem (e.g. every 2 minutes) - I always have a 0.5s input delay
Game content in which the issues occur (e.g. dungeons, trials, certain areas) - Everywhere

C:\Windows\system32>tracert 199.91.189.41
Tracing route to 199.91.189.41 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms router.asus.com
2 11 ms 11 ms 11 ms 10.72.208.1
3 21 ms 22 ms 22 ms 97-3-226-24.rev.cgocable.net [24.226.3.97] - Cogeco, in Burlington Ontario Canada
4 20 ms 22 ms 19 ms xe-5-1-1.tor10.ip4.gtt.net [173.205.56.45] - US Packet Exchange New York/Hurricane Electric ISP Cloud Services Germany
5 27 ms 26 ms 27 ms xe-9-3-0.mtl10.ip4.gtt.net [89.149.180.253] - Europe <- WHAT?!?!?
6 29 ms 26 ms 26 ms ormuco-gw.ip4.gtt.net [216.221.156.110] - New York
7 28 ms 26 ms 26 ms 192.34.76.2 - Toronto
8 29 ms 29 ms 29 ms 199.91.189.234 - Montreal
9 30 ms 31 ms 28 ms 199.91.189.41 - FFXIV Server in Montreal
Trace complete.

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According to Cogeco, Hop 4 and on is SE's Network and for some reason I am now being routed through Europe even though I play on an NA Server (Hyperion) only 4 hours from the actual game Server in Montreal.

[Junho]

Name of Internet Service Provider: Qualitynet
Country of residence: Kuwait
Reference number from your ISP, if you have raised this matter with them
When does the problem occur: Always
Frequency of problem: Everytime
Game content in which the issues occur: Everywhere

[Dalton_Slade]

Name of Internet Service Provider (ISP)
Comcast

Country of residence
United States

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day, even more so in the evening. ISP connection is excellent. I get recurring error codes of 2002, 90000 and 90002.

Frequency of problem (e.g. every 2 minutes)
Every 1-3 minutes. Since 2/13/16, the game has been virtually unplayable.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Can roam free, but any interaction (attacking) or change of area causes disconnection from server.

[shao32]

Name of Internet Service Provider (ISP)
jazztel

Country of residence
spain

When does the problem occur (e.g. only during specific times such as in the evenings?)
22:00 when we go to raid

Frequency of problem (e.g. every 2 minutes)
many days all the time, today was the worst for far

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
sephirot extreme. alexander midas savage.

server: moogle.

the lag is a big issue all mi raid have the same problems and i playing a ninja the mudras are a pain because most of the time the bunny say hello, and i never have several issues with the lag except for sometimes the mudras, fix the servers already

[Skyer]

Name of Internet Service Provider (ISP)
jazztel

Country of residence
spain

When does the problem occur (e.g. only during specific times such as in the evenings?)
22:00 when we go to raid

Frequency of problem (e.g. every 2 minutes)
many days all the time, today was the worst for far

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
sephirot extreme. alexander midas savage.

server: moogle.

the lag is a big issue all mi raid have the same problems and i playing a ninja the mudras are a pain because most of the time the bunny say hello, and i never have several issues with the lag except for sometimes the mudras, fix the servers already

same here but in Ragnarok

[Aomine1992]

Internet service provider (ISP)
Oceanic

Country of residence
United States

When the problem occurs
All day

Frequency of the problem
Every 15-20 minutes

Server
Behemoth

Yea so I'm dying to everything I can't play healer or tank cause while I'm froze my whole pty has died please fix...so I can do raid content again thanks

[Izael]

Name of Internet Service Provider (ISP) : Jazztel

Country of residence: Spain

When does the problem occur (e.g. only during specific times such as in the evenings?): all time

Frequency of problem (e.g. every 2 minutes): all time

Game content in which the issues occur (e.g. dungeons, trials, certain areas): all content

Server: Zodiark

[cineleven]

Name of Internet Service Provider (ISP) : Movistar

Country of residence: Spain

When does the problem occur (e.g. only during specific times such as in the evenings?): all time

Frequency of problem (e.g. every 2 minutes): Every minute

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Ragnarok

I am frozen everytime. Please help.