Latency/Connection Issues Since the Launch of the EU Data Center

[NiahLockwood]

Name of Internet Service Provider (ISP)
Comcast
Country of residence
US Pacific Northwest
Reference number from your ISP, if you have raised this matter with them
Actively denied any real response over this issue.
When does the problem occur (e.g. only during specific times such as in the evenings?)
All Day
Frequency of problem (e.g. every 2 minutes)
45 seconds - Every 4 minutes
Game content in which the issues occur (e.g. dungeons, trials, certain areas)

Alexander, Instances, Most zones overall.

[Gyson]

Name of Internet Service Provider (ISP): AT&T

Country of residence: USA

When does the problem occur (e.g. only during specific times such as in the evenings?): Traffic through the ORMUCO-COMM Level3.net hops is always higher 60-200+ ms than all my hops prior to it (10-25 ms). However, the problem worsens considerably (severe packet loss, heavy rubber-banding and constant stop-start motion of players and NPCs in-game) during the evening hours ("prime-time", U.S.).

Frequency of problem (e.g. every 2 minutes): When it gets bad in the evening it is constant. Every few (3-4) seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Dungeons, normal game world, housing, golden sauce.. I don't think there's anywhere where it isn't occurring, and it impacts all activities (combat, crafting, menu navigation, movement, etc).

Sample tracert to "Balmung" server:

13 52 ms 57 ms 238 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
14 80 ms 113 ms 87 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 58 ms 57 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 72 ms * 67 ms 192.34.76.10
17 66 ms 67 ms 66 ms 199.91.189.242
18 67 ms * 67 ms 199.91.189.139

Hops prior to 13 remain in the 10-27 ms range.

Sample Ping:

Pinging 199.91.189.139 with 32 bytes of data:
Request timed out.
Reply from 199.91.189.139: bytes=32 time=67ms TTL=42
Request timed out.
Reply from 199.91.189.139: bytes=32 time=66ms TTL=42

Ping statistics for 199.91.189.139:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

[Kogasan]

Meanwhile I'm an NA player that plays on an EU server and gets no lag at all. I wonder why.

[Evine]

ISP
Comcast

Country of residence
US

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
At all times.

Frequency of problem (e.g. every 2 minutes)
Every 1-2 minutes. EDIT: Happening even more frequently now. Utterly unplayable

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere

[TheDevilHerself]

Name of Internet Service Provider (ISP)
AT&T

Country of residence
USA, Texas

When does the problem occur
All the time every where.

Frequency of problem
Almost every 3 seconds.

[fallenalexiel]

Name of Internet Service Provider (ISP)
AT&T
Country of residence
United States - Illinois
Reference number from your ISP, if you have raised this matter with them
Have not done so yet
When does the problem occur (e.g. only during specific times such as in the evenings?)
I only log in evenings about 8 pm cst, to 1 am cst, and I have experienced it every time I play.
Frequency of problem (e.g. every 2 minutes)
Very frequently, moreso in congested areas.
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Dungeons, raids, pvp, trials. I spend much of my offtime in Lavender Beds, and I've been mostly ok there.
IP address (optional)

[Ruxien]

Name of Internet Service Provider (ISP)
At&T

Country of residence
Usa, Georgia

When does the problem occur
All day everyday since the update. in dungeons, in towns, fishing, outside of dungeons fighting normal mobs/Fates.

[Comet_Hogoosha]

Name of Internet Service Provider (ISP)
AT&T

Country of residence
USA

Reference number from your ISP, if you have raised this matter with them
-

When does the problem occur (e.g. only during specific times such as in the evenings?)
All Day Long

Frequency of problem (e.g. every 2 minutes)
Every 5 minutes.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere, even worse in dungeons and trials.

IP address (optional)
-

[Ratham]

ISP - no idea, whoever does it for Michigan State University
USA, Michigan
Always occurs
Never stops. AOEs hit me before they even appear on my screen. Crafting statuses such as "good" do not display for 5-10 seconds. Players and NPCs freeze up and then magically teleport away due to lag.
Happens everywhere in-game. Any zone, any city, any activity.
Exodus Server, Primal data center (US)

I have been playing since June and have not had a single issue until the EU move. My download speeds are the same and no other game lags for me. This tells me that it is not my ISP that is the issue, it is Square. Somehow, you guys managed to break something for NA servers during the move. People on different servers with different ISPs all suddenly having connection issues at the same time makes it very unlikely it's an ISP issue.

[Maaizr]

Name of Internet Service Provider (ISP) - Cox

Country of Residence - USA

Reference number from your ISP, if you have raised this matter with them - N/A

When does the problem occur? - All the time

Frequency of problem? - Constantly, virtually unplayable at the moment

Game content in which the issues occur - All content

I also currently play on PS3, but the lag has never been this big of an issue until about 4 days ago