November? really?

[Hyrist]

The only contract that was signed was your obligations to SE, being your ToS Agreement. I recommend reading it through. There's a clause there for delays an interruptions in service that you accepted (without looking, likely).

[Kaurie]

The only contract that was signed was your obligations to SE, being your ToS Agreement. I recommend reading it through. There's a clause there for delays an interruptions in service that you accepted (without looking, likely).

Honestly, I don't care what the ToS agreement states. I am not asking for a refund, or suing them or anything like that. I'm simply no longer supporting them.

[Hyrist]

Honestly, I don't care what the ToS agreement states. I am not asking for a refund, or suing them or anything like that. I'm simply no longer supporting them.

I'm sorry, did I quote you?

I mean between this response and the declaration of your removal of support, you seem to have some pretty big ideas as to your self-importance.

Hate to break it to you, but the subscription button is a revolving door. They've already anticipated ebbs and flows for such things and being a soap box dramatization on it isn't going to help - especially if the argument is that they should hire more staff so that a vacation does not delay production. Removing subscriptions does not aid this. As I am sure you well know.

Feel free to remain unsubscribed as long as you wish for FFXIV to meet your expectations again.

Now, to clarify for you, this next part is a general rant, Kaurie. It does not concern you directly.

I'm trying not to have an brain hemorrhage from the sheer level of self conflict and complete absence of consideration when it comes to complaints about this. Between expectations completely divested of any ground in reality and the statement of opinions as facts and facts that are patently false. It's exasperating to see just how uninformed people are in this day and age on how things work, thinking that they do, when the information is open to research with the slightest amount of effort.

I feel like someone needs to make an educational video targeted at a bunch of middle schoolers to explain what happens in these situations.

[Kaurie]

I'm sorry, did I quote you?

My bad, I thought you were directing your post at me, as I had a couple of posts before yours and your post was relevant.

I mean between this response and the declaration of your removal of support, you seem to have some pretty big ideas as to your self-importance.

I have no exaggerated ideas of self-importance, and I am not sure how you can come to that conclusion. I'm simply a previous paying customer participating in the discussion of the 'November? Really??' thread on the general discussion forum.

I am hoping that my concerns are seen by Square Enix. As I said, it's a dodgy business practice.

Coming from many customer service jobs, I can tell you that it's very important for the company to receive this kind of feedback. For example, AT&T Wireless listed 'amiable' customers as the 'most dangerous' throughout my training. That is because the amiable customers will simply cancel when they are upset. However, the angry vocal customers (the ones every customer service rep hates) are the ones that are the most helpful to the company. They are the ones that 1. you have a chance to convince to stay and 2. you can learn from why your consumer base is upset and adjust accordingly.

The reason why this is a 'dodgy business practice' is because they set an expectation to their consumers. They then charged a subscription model to those consumers. Then, once they have received money for the month of which they won't meet their expectations that were set, they announce that they won't meet their expectations. Had they simply announced 1-2 months ago that 3.1 will be in November, then this wouldn't be a problem.

In the business world you can do 2 major things when you are unhappy with a business practice. You can tell them, and you can take your money elsewhere. I've done both. To clarify, this doesn't mean that I think that I am the only person who matters, or have some sense of great importance. It just means that I've voiced my opinion.

As for your rant, I don't really get what you're talking about. It does, however, seem rather offensive, but I won't take it directly.

[Hyrist]

I am hoping that my concerns are seen by Square Enix. As I said, it's a dodgy business practice.

Coming from many customer service jobs, I can tell you that it's very important for the company to receive this kind of feedback.

I'll respect that opinion, even though I disagree. Coming from a different aspect of customer service, that of automotive service. The aggressive customers often cost the company more money then they invest. It's on us to remain 'amiable' in order to preserve company reputation in spite of the toxicity of a customer (or in many cases, because of it.) an amiable customer in Automotive can typical have a situation explained to them in a clam manner even when they have a problem and be more easily reclaimed and maintained - which that positive business relationship has those customers return.

Different perspectives from different aspects of service.

As far as this particular juncture, a lot is lost in translation when it comes to discussion on what happened and what is expected. Truth of the matter is, this is nothing new, but it's being presented, argumentatively, as such. We've had delays before, with less reasoning given, with far less offensive reaction on behalf of our consumer base.

But because of a lot of this situation revolves around misinformation (first and foremost that we're getting 'less' this patch than we did in previous patches, basicly listing the 'bredth' of content without any comparison of depth.) people are entering into the situation far more heated and with a severe negative bias. And it is this sort of knee-jerk reaction based off of misconceptions that I find myself heavily flustered at.

Again, this is nothing personal against you. I do disagree with you but I see where you are coming from. I do hope the game becomes more of what you can enjoy soon - but I don't think your removal of your subscription is ultimately productive, in spite of your intention for it to be.

But I don't expect your thresholds, reasoning, or standards to maintain your subscription to be the same as mine, that's just asinine. I just feel differently about the situation.

After looking at the situation, I feel as if I owe you an apology. I was rather rude in my last post and reactive. You seem to at least have a grounds in logic with your stance that has reference points. I don't agree with them, but I can respect them.

I feel, along with others, that this situation isn't as dire or as shady as it's being made out to be. I don't feel the level of dramatic response provided by the prevailing conversation is merited. As I said earlier, people can unsubscribe, no harm, no foul, whenever they please. However the tactic of leaving 'parting shots' (as opposed to trying to provide helpful feedback), or that of empty rage, is not one I encourage. It's not useful in my work industry, and it's a very abrasive social practice to have to bear witness to on a daily basis.

Otherwise, there's no conflict here. Even your feedback that they could have alerted us to the delay sooner is one I agree with.