November? really?

[Kaurie]

I'm sorry, did I quote you?

My bad, I thought you were directing your post at me, as I had a couple of posts before yours and your post was relevant.

I mean between this response and the declaration of your removal of support, you seem to have some pretty big ideas as to your self-importance.

I have no exaggerated ideas of self-importance, and I am not sure how you can come to that conclusion. I'm simply a previous paying customer participating in the discussion of the 'November? Really??' thread on the general discussion forum.

I am hoping that my concerns are seen by Square Enix. As I said, it's a dodgy business practice.

Coming from many customer service jobs, I can tell you that it's very important for the company to receive this kind of feedback. For example, AT&T Wireless listed 'amiable' customers as the 'most dangerous' throughout my training. That is because the amiable customers will simply cancel when they are upset. However, the angry vocal customers (the ones every customer service rep hates) are the ones that are the most helpful to the company. They are the ones that 1. you have a chance to convince to stay and 2. you can learn from why your consumer base is upset and adjust accordingly.

The reason why this is a 'dodgy business practice' is because they set an expectation to their consumers. They then charged a subscription model to those consumers. Then, once they have received money for the month of which they won't meet their expectations that were set, they announce that they won't meet their expectations. Had they simply announced 1-2 months ago that 3.1 will be in November, then this wouldn't be a problem.

In the business world you can do 2 major things when you are unhappy with a business practice. You can tell them, and you can take your money elsewhere. I've done both. To clarify, this doesn't mean that I think that I am the only person who matters, or have some sense of great importance. It just means that I've voiced my opinion.

As for your rant, I don't really get what you're talking about. It does, however, seem rather offensive, but I won't take it directly.

[Rakeesh]

Just going to give an analogy about false expectations.

Lets see if I can come up with something actually fitting to the situation.

You have Cable TV. You're paying monthly for your TV channels. In the month of October nothing runs that interests you (lets say new movies) because cinematic movie release schedule was wonky this year.

Are you going to go complain to your Pay-TV company that nothing runs that interests you and you definitely want Mad Max Fury Road now instead of in November?

[Kaurie]

Lets see if I can come up with something actually fitting to the situation.

You have Cable TV. You're paying monthly for your TV channels. In the month of October nothing runs that interests you (lets say new movies) because cinematic movie release schedule was wonky this year.

Are you going to go complain to your Pay-TV company that nothing runs that interests you and you definitely want Mad Max Fury Road now instead of in November?

This was almost true, but it is more like the cable company (somehow having power of this) says "All of these shows are launching in October." .. "OK, now that you've paid for October, we're actually just kidding and it will be in November. Peace."

[Rakeesh]

This was almost true, but it is more like the cable company (somehow having power of this) says "All of these shows are launching in October." .. "OK, now that you've paid for October, we're actually just kidding and it will be in November. Peace."

Only that Square never said that 3.1 will be released in October. "First 10 days of November" is the first thing close to a release date we have heard by now. Everything else was just speculation by the player base. So it's more like "Oh... last year they released the shows in October they probably will do the same this year too." "This year the shows will come out November because of difficulties on the set." "Let us riot in the streets go get the pitchforks! We were promised October!!!!!!!!!!!!!!!"

[Daralii]

This was almost true, but it is more like the cable company (somehow having power of this) says "All of these shows are launching in October." .. "OK, now that you've paid for October, we're actually just kidding and it will be in November. Peace."

More like you pay for October, they later say they ran into issues(the vacation was only one factor. According to Yoshida, they also had to fix something with the workflow) and it'll be delayed. You have full access to the rest of the catalog, but it won't be updated until November. You ask for a refund, they don't give you one because they legally don't have to due to what was stated in ToS.

[Kaurie]

Only that Square never said that 3.1 will be released in October. "First 10 days of November" is the first thing close to a release date we have heard by now. Everything else was just speculation by the player base. So it's more like "Oh... last year they released the shows in October they probably will do the same this year too." "This year the shows will come out November because of difficulties on the set." "Let us riot in the streets go get the pitchforks! We were promised October!!!!!!!!!!!!!!!"

My assumption is not based off last year. It's based off an interview in February when Yoshi said "We will be following the 3 month patch cycle in Heavensward from 3.0 to 3.5".

Except... There were no difficulties, they went on vacation. It was a planned delay that they didn't tell us until 3 days prior to the expected release based on their own interviews.

If you want to get precise, it's more like
Cable company: We will be releasing a new show every 3 months
September, 3 months later hits, October bill paid for.
Cable company: Oh lol we went on vacation, so you can expect the new show in November instead.

More like you pay for October, they later say they ran into issues(the vacation was only one factor. According to Yoshida, they also had to fix something with the workflow) and it'll be delayed. You have full access to the rest of the catalog, but it won't be updated until November. You ask for a refund, they don't give you one because they legally don't have to due to what was stated in ToS.

Never asked for a refund. As for issues, see above. Don't care about legal stuff lol. No idea how many times I have to repeat myself.
TBH this thread has been more entertaining than the game. Nice that it's free.

[Thunda_Cat_SMASH]

This is a silly thing to complain about. Would you rather work without your own paid vacation? I'm excited for the release of 3., and early November was when I was predicting it'd come out. Just relax, everything will be good.

[MugenMugetsu]

Wow. The sheer number of people who can not be patient is ridiculous. The delay of 3.1 is not that long. Calm down folks. There's plenty to do in the game and the servers aren't being taken down, which if that were the case, it would be justifiable to feel that you aren't getting what you're paying for. It was never guaranteed to us that we would absolutely, without any shadow of a doubt, receive content updates once every 3 months. As adults, I don't, for the life of me, understand why everyone is so very upset that the patch has been slightly delayed. We all work very hard to obtain our gear. After all the time and effort that has been put into acquiring all of the gear, and any other items, that you guys have acquired up until now, why is there such an extreme desire to have more content added, as fast as possible, so you can get more gear, to replace what you worked so hard to get?

I think a lot of the upset people here really need to take a break. If you can not find any enjoyment from what the game has to offer in it's current state, it may be time to take a break, enjoy other hobbies or aspects of life, and come back after the patch has been released, with a fresh attitude so that you can enjoy the game again.

[Daralii]

Never asked for a refund. As for issues, see above. Don't care about legal stuff lol. No idea how many times I have to repeat myself.
TBH this thread has been more entertaining than the game. Nice that it's free.

Not referring to you specifically, just the people that are demanding some sort of compensation.

[Kaurie]

Not referring to you specifically, just the people that are demanding some sort of compensation.

My bad, 2nd time I made this mistake. *whistle*