Formal Letter to SE about RMT situation.

[Magistrella]

No RMT tell on Moogle for a week.

Even in the late nights not a single one - thats when they usually hit me when i craft in the mist or lavender beds.

Guess it worked against RMT that you cant buy a physical copy of the game on the mog station with credit card anymore. And stopping trial players from sending out friend requests helped tremendously as well.

So far im happy - but we will see what time brings and if they come back like the cockroaches they are

[Zhexos]

Greetings,

We would like to share a comment we received from the Special Task Force (STF).

First off, we would like to thank you very much for reporting these incidents. Your reports have been extremely helpful when cracking down on users that have been performing illegal actions.

We would like to respond to the two following points that we have been receiving from everyone.

• Regarding the suspicious group of players
  

  In regards to the suspicious group of players that has been seen inside towns, we're aware that this group is collecting gil by hunting monsters within instanced dungeons. This collected gil is then used for RMT (Real Money Trade). When we take action against these accounts, we also investigate the flow of the gil and will freeze it accordingly.

• Regarding the handling of RMT
  

  We often see comments such as "I'm reporting these users, but it looks like nothing is being done about it." To make sure we don't falsely punish the wrong player, we first have to investigate before taking any actions, therefore it may require some time depending on the amount of information that has been reported for an incident. Unfortunately, we are not able to simply take action on users just because they seem suspicious. Please understand that the time it takes until any action can be taken will vary from case to case. Actions taken against these users can be found in the General section of the Information sub-forum.

Again, we really appreciate all of the reports you have been sending us as these reports help us fight against RMT. Even if the information is for just one character, it's valuable information to us.

You'll be able to report these in-game through System > Support Desk > Contact Us > Report Cheating, so we ask for your continued support in fighting against the RMT!

[Teryaani]

Greetings,

We would like to share a comment we received from the Special Task Force (STF).

Thanks Zhexos, any chance that we may get a right-click-report feature in the future? It would make it easier for us to report and could, if done right, make the task force's job easier by giving them the metadata they need in the automatic report.

On top of it, making reporting more convenient leads to more reporting.

Most folks I know don't bother because opening a ticket every bloody time is annoying as hell and a waste of time.

Quoted for truth. The reporting system is really cumbersome to use.

[Nadirah]

Thanks Zhexos, any chance that we may get a right-click-report feature in the future? It would make it easier for us to report and could, if done right, make the task force's job easier by giving them the metadata they need in the automatic report.

On top of it, making reporting more convenient leads to more reporting.

Most folks I know don't bother because opening a ticket every bloody time is annoying as hell and a waste of time.

[BreathlessTao]

On top of it, making reporting more convenient leads to more reporting.

Most folks I know don't bother because opening a ticket every bloody time is annoying as hell and a waste of time.

The only real problem with it is the fact that the in-game support desk is so damn clunky and cumbersome it takes about five times as long to open it as to just write/copypaste the report and send it....

[Niwashi]

Saying reporting helps while they still refuse to give us the proper reporting tool we've been asking for since the game started ...

[AlphaFox]

I can understand no instant action on some people, but those who are spouting "Buy gil www.gilbuy" and such should be an automatic and obvious removal =/

[Callence]

I can understand no instant action on some people, but those who are spouting "Buy gil www.gilbuy" and such should be an automatic and obvious removal =/

Yeah - I got 200 of em in my blist SE - I reported several and yet they still come. It should be very obvious - www.sgadxxx.xxsasdx should be an immediate ban.
Why is it that a 3rd party tool can block goldseller spam but SE can't implement a reporting tool?

[Snugglebutt]

What we need is a right click report function, that function will open up a comment boxed window for typing in the description of why being reported with drop box selection (report type) for easier sorting by GM's. It should automatically attach to the report before sending the name of the character right clicked/accused, your character was on when right clicked/reported the accused and world/server plus time and date metadata all automatically added to the end of the report by design of the function.

It would be simple by design and would merely have one drop box menu for report type, one comment box for description, send and cancel buttons plus maybe a confirmation popup once click send however like said above all the metadata about characters/servers and time/date should be automatically handled by the function not requiring players to do it manually as well as accessing this report function should be as easy as right clicking the offending/accused player and selecting report.

[Niwashi]

What we need is a right click report function, that function will open up a comment boxed window for typing in the description of why being reported with drop box selection (report type) for easier sorting by GM's. It should automatically attach to the report before sending the name of the character right clicked/accused, your character was on when right clicked/reported the accused and world/server plus time and date all automatically added by design of the function.

Yes, all that should automatically be included when reporting them either in person or through chat. Plus if it was through the chat box, then the associated chat text should also be automatically included by the reporting tool and not left to the reporting player to re-enter.