Greetings,

We would like to share a comment we received from the Special Task Force (STF).

Quote Originally Posted by STF Team
First off, we would like to thank you very much for reporting these incidents. Your reports have been extremely helpful when cracking down on users that have been performing illegal actions.

We would like to respond to the two following points that we have been receiving from everyone.
  • Regarding the suspicious group of players
    In regards to the suspicious group of players that has been seen inside towns, we're aware that this group is collecting gil by hunting monsters within instanced dungeons. This collected gil is then used for RMT (Real Money Trade). When we take action against these accounts, we also investigate the flow of the gil and will freeze it accordingly.
  • Regarding the handling of RMT
    We often see comments such as "I'm reporting these users, but it looks like nothing is being done about it." To make sure we don't falsely punish the wrong player, we first have to investigate before taking any actions, therefore it may require some time depending on the amount of information that has been reported for an incident. Unfortunately, we are not able to simply take action on users just because they seem suspicious. Please understand that the time it takes until any action can be taken will vary from case to case. Actions taken against these users can be found in the General section of the Information sub-forum.

Again, we really appreciate all of the reports you have been sending us as these reports help us fight against RMT. Even if the information is for just one character, it's valuable information to us.

You'll be able to report these in-game through System > Support Desk > Contact Us > Report Cheating, so we ask for your continued support in fighting against the RMT!