Quote Originally Posted by Rowyne View Post
My husband finally cancelled his FFXIV account today due to a mysterious charge that showed up on our bank statement from Square Enix. It was a flat fee (I believe he said 12.99), plus a small international processing fee.

When he called SE customer service, the barely-English speaking CSR in the call center couldn't even tell him what the charge was for.

I'm pretty bummed about it, considering it was hard enough to get him to play with me. This game has really done nothing but annoy and frustrate him for almost a year and this was the final straw.

I don't feel very safe about these people having our credit card info now.
Aww that's really a shame. I know firsthand the ardors of trying to enlist loved ones to play. Us veteran players of FFXI are used to questionable billing and we rolled our eyes and put in the request for refund, which we hoped they would get around to processing in a year or so. You didn't dare try to charge it back or you'd get BANT for suspicious activity. I was really hoping the migration to the Square Enix account system was going to mitigate all those headaches. :/