Terrible Payment System

[Catapult]

And that 2 million dollars is lost to the banking system. SE doesn't see a cent of it.

In fact, they would lose a similar amount again themselves in any attempt to transfer it from the UK to a Japanese bank account.

Wouldn't it make more financial sense to pay directly to Japan in the first place? I mean sure, we'd still be paying international transaction fees, but SE would get an extra 2 million a year out of us, which they could use to lower the subscription cost making the international fee moot (or better fund their games - their pick).

Hang on, I'm using logic again...

[KaiKatzchen]

Not trying to be rude, but can we keep this thread on track about the payment system and not going back and forth on who's saying what, who's misreading what, who means what.



This thread is about the lack of options when it comes to the payment system for FFXIV.

This thread is about how some have no payment options.

This thread is about a potentially untrustworthy company having access to our personal info and charging extra for processing fees.

That is what we want to find a resolution on.



If ya'll wanna go back and forth in a big who said what thing then trade emails and go have some fun.

I don't want this thread closed because some feel like having some big argument of he/she/we/they/them/us/everyone said whatever they said.

Lets keep stuff civil in here people.

[Seif]

Just think of a console player who is used to all the bank info being handled automatically via Sony's haphazard code. Then they try to log into XIV. I'd be willing to bet money that several players will just give up before they ever manage to get into the game.

[WinnipegJet]

Can we please get a community member response? :/

[Kailea_Nagisa]

what part of they can not comment on internal financial affairs do people not understand -.- we where told that they are aware and looking into it, that is all they can, and will tell us.

http://clickandbuy.com/US/en/sa/help...bereich=surfer
for now follow the steps to cancel C&B if you have already signed up, and change over to Crysta for now, then we will see what happens later.

If C&B tries something funny don't be fooled into thinking you can not do anything.

[Catapult]

... and change over to Crysta for now...

Not possible. The SE account system physically will not let me, because I am not in a crysta-supported region.
When I click on Register/Update payment method, it takes me directly to the ClickandBuy interface, bypassing the option to select crysta.

On a (somewhat) unrelated matter:

Square Enix Account Billing Technical Difficulties (Aug. 18)
Due to technical difficulties involving our payment processor, some customers may experience delays in charges being processed for recurring subscriptions of FINAL FANTASY XI. Billing anniversary dates will not be affected by this issue.

The issue is being addressed, and new updates will follow as additional information becomes available.

We apologise for any inconvenience this may have caused and thank you for your patience.

[Date & Time]
From Jul. 27, 2011 07:30 (GMT)

[Detail of Issue]
Recurring subscription processing delayed for some customers

[Cause]
Billing processor technical issue

[Affected Service]
Square Enix Accounts

Duh duh DUUUUUUH!

And lastly, an interesting post from Orlind on the XI forums:
http://forum.square-enix.com/ffxi/th...l=1#post173444

Think I'll be joining the people playing other games when my content IDs are deactivated as well. I've already started getting back into the Shin Megami Tensei: IMAGINE MMO and its more fleshed out than it was when it first started its US release.

And with SF3: 3rd Strike OE already preordered, I might just become the next Daigo Umehara with how much time I'm not on FFXI.

To the person mentioning Absolute Poker and their website not listing C&B: its probably because the site doesn't have it as a preferred payment processor. The ones they have listed probably have better deals with AP for ads and/or are easier to handle for the customer and their phone agents.

I used to work at a rival online poker company and with C&B, we just had it as a last resort to keep customers. However, those same customers would always come back and complain about how bad C&B was in the end.

Makes me wonder how S-E's support centre is going to handle the calls I used to get about C&B because I probably have tips for their phone agents

[WinnipegJet]

I would call fraud prevention with my CC and do a chargeback if they boned me. Luckily, I decided not to sign up with them...

On an aside, I used the other payment method to buy crysta without a hitch.

[SilvertearRen]

And now we have hit 500 replies, with no concrete action by Square Enix.

This is a very telling moment...

[SoraLeoyfaith]

And now we have hit 500 replies, with no concrete action by Square Enix.

This is a very telling moment...

What is even more telling is that they are starting to charge in a few days and there is still not better method of payment. As if they don.t want people to actually pay to play ....

[KaiKatzchen]

What is even more telling is that they are starting to charge in a few days and there is still not better method of payment. As if they don.t want people to actually pay to play ....

FFXI is going to start on the new payment system in a few days and be charged. FFXIV isn't being charged, they are still working on the game and haven't announced a date to begin charging for this game.