Terrible Payment System

[Altera]

Ive used payment methods like this before, so what is the big issue with the Clickandbuy? Ive not seen any abuse with my CC info.

But yeah, paying directly to SE like you can do with Blizzard/WoW is ofc most preferable

[KaiKatzchen]

Ive used payment methods like this before, so what is the big issue with the Clickandbuy? Ive not seen any abuse with my CC info.

But yeah, paying directly to SE like you can do with Blizzard/WoW is ofc most preferable

If you read the whole thread people have put up tons of reason's why C&B is not a good company. They have a F rating with the BBB, they have complains against them about reopening accounts people have closed and starting to charge them again, they have fraud charges against them, players that live in the EU have had their banks tell them not to use C&B because they have a bad reputation.. etc etc.

You're talking about 250+ posts out of the 350+ giving reasons why NOT to use C&B. If you want to know more just read the thread.


I hope SE realizes that people like me WANT to stay with this game and WANT to play... it's just the two options that they have given aren't like being stuck between a rock and a hard spot... you're kinda eh either way... *sigh*

[thies]

Me "here, take my money please"

CnB "No."

Me "wut?"

they really need to ditch them before launching this game for real

[Rannie]

I cancelled my click and buy account... well I'm in the process of cancelling it. I'm all for monthly pay where they take it out of the card for you but not if the company has bad reviews like it does as well as the horror stories

[Kailea_Nagisa]

people say that they can not cancel their Click&Buy.... has anyone tried this?.....

http://clickandbuy.com/US/en/sa/help...bereich=surfer

[Rannie]

Hmmm I didn't have trouble cancelling or starting the cancelling process... it's more of a bs process than anything. being a terrible company to close the account you have to wait 7 days from when you started trying to cancel then after the 7 days you have to leave the account alone for a month and then it's inactive and deleted. betcha 10 -1 that if you bounced the account or didn't pay their fees they'd have no compucture to terminate your account in less time

[Becken]

Here is the link to the page with the rep.
http://forum.square-enix.com/ffxi/th...thanks./page63

Just wanted to copy this here to make sure you guys saw our post on the FAQ thread:


Originally Posted by Bayohne

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.


Please continue to provide your feedback, it is continually added to our discussions.

[Rannie]

That's great and all that a rep responded on the FFXI forum but what about us. Granted yes we aren't paying to play the game yet but it would be nice for a little drive by post from one of the devs for us as well. Remember not all of us either

A: Have ever played FFXI
B: Still Play FFXI
or
C: Even realized that they had their own forum as well.

Not saying this to be mean at all either just saying it would help us out some or atleast try to ease our minds on it.

[SilvertearRen]

That's great and all that a rep responded on the FFXI forum but what about us. Granted yes we aren't paying to play the game yet but it would be nice for a little drive by post from one of the devs for us as well. Remember not all of us either

A: Have ever played FFXI
B: Still Play FFXI
or
C: Even realized that they had their own forum as well.

Not saying this to be mean at all either just saying it would help us out some or atleast try to ease our minds on it.

FFXI and FFXIV are both now on the same technical framework for payment through the Square Enix Account Management system, so it stands to reason that if FFXI ends up offering new payment options, FFXIV will mirror those options.

[Rannie]

FFXI and FFXIV are both now on the same technical framework for payment through the Square Enix Account Management system, so it stands to reason that if FFXI ends up offering new payment options, FFXIV will mirror those options.

Yeah I got that part all down but I meant with the forums and such. I just meant a responce on the forums and as you previous posted the whole we are doing it now is the best responce we can get but for me I'm not to the point you are with anger (and I'm not trying to discredit with how you feel it's understandable) I myself am in Categories B & C of my last post so it's like silence for us XIV players. Aka I'm even in the mood for the platitudes I give to my own customers at my own customer service job.