Terrible Payment System

[Kailea_Nagisa]

The Devs said they only respond to active threads. We're at over 400 responses and more views than nearly any other current thread and we still have NO RESPONSE FROM THE DEVS on this.

What gives?

it has been said many MANY times, this is not something that can be commented on so easily, especially if SE sees that it might have to turn legal.

[Atoli]

I'm afraid they think this is an issue they can deal with later, when the game actually goes P2P.
Only problem with this is that they won't have any time left to do it, then..

So now we know C&B is still allowed by the British government to do business.
That's not really making me trust them more, because there are dozens of other companies in GB which are ALSO allowed to do business, and which I wouldn't want to give my credit card number to, either.

I think the only real option we have is to use Crysta and never shut up until they give us additional payment options (or any payment options at all in some countries, C&B can't be counted as an option).

[SilvertearRen]

I'm afraid they think this is an issue they can deal with later, when the game actually goes P2P.
Only problem with this is that they won't have any time left to do it, then..

So now we know C&B is still allowed by the British government to do business.
That's not really making me trust them more, because there are dozens of other companies in GB which are ALSO allowed to do business, and which I wouldn't want to give my credit card number to, either.

I think the only real option we have is to use Crysta and never shut up until they give us additional payment options (or any payment options at all in some countries, C&B can't be counted as an option).

Actually, what really speaks louder is ending your subscription, period. When they see that a large number of PC players are not updating their payment methods for when the game goes P2P, they are going to have to make changes - and fast.

I don't believe Square Enix should sit on their hands regarding this matter. Get the infrastructure into place ASAP...

[Atoli]

Actually, what really speaks louder is ending your subscription, period.

But I wanna play, and I don't mind Crysta

There are only two things I'm upset about:
1. Many people don't have any option beside C&B.
2. Placing C&B as a payment option causes people to think it's okay to give their credit card information to them, which is something they shouldn't do.

I'm already happy as soon as they entirely remove C&B and give Crysta as an option to everyone.
(I'm aware of the fact that some people are not happy with that either because they think they are "overpaying", but really..if I have the money to pay 13-19 Euro a month, I don't mind a few cents I'll use later when I summed up enough to actually pay with all those leftovers..)

@Chocobits:

Sounds very disturbing.
I hope they do something about it ASAP.

[Chocobits]

I'm afraid they think this is an issue they can deal with later, when the game actually goes P2P.
Only problem with this is that they won't have any time left to do it, then..

So now we know C&B is still allowed by the British government to do business.
That's not really making me trust them more, because there are dozens of other companies in GB which are ALSO allowed to do business, and which I wouldn't want to give my credit card number to, either.

I think the only real option we have is to use Crysta and never shut up until they give us additional payment options (or any payment options at all in some countries, C&B can't be counted as an option).

Well no, I don't think it'll be until THIS game goes pay to play. FFXI players are being forcefully moved to this payment system at the start of September. What I'm angered about is that the end of the month is approaching and they have not laid out their plans for new payment methods. Only a "We're aware of it, will get back to you later" comment. Not even a generic status update such as "While we can't give immediate details, additional payment methods are in the process of being reviewed and we would like to assure the playerbase that their concerns regarding billing options will be addressed blahblah".

The clock is literally ticking down. 2 weeks from today. If the FFXI situation is not cleared up come September, and half as many people quit or are forced out of the system as indicated, SE is going to have bigger issues than air conditioning bills to worry about, and that's going to directly impact funding for FFXIV development.

[Kailea_Nagisa]

yeah I dont mind paying with Crysta myself, I mean I buy 20,000 crysta, and spend 12,999 a month for FFXIV, that leaves me with 7,001 every month, well every two months I have a third month already payed for. Now I know not everyone can pay with Crysta, and I think that is the real main problem along with C&B

[Seif]

http://www.bbb.org/NYC/Business-Revi...york-ny-94189/

Yup that is worriesome.

Sure XI billing system is a total clusterpoo but at least I never worry about the 3rd parties that get my CC info. I'm really wondering how it's possible that SE hasn't commented anything on this issue?

I mean almost 500 replies now...

[origamikitsune]

You know, with as many replies as there are, and with as many views, you have to know that the mods have reported this to the dev team. My guess, and this is just a guess, is that someone on the FF14 teams was told by someone higher up, "No Comment."

[Razor]

You know, with as many replies as there are, and with as many views, you have to know that the mods have reported this to the dev team. My guess, and this is just a guess, is that someone on the FF14 teams was told by someone higher up, "No Comment."

A lot of people in both the XIV and XI forums give the dev team a lot of flak for not really discussing this matter but I think most of that is unjustified. The decision to use Clickandbuy was likely neither Yoshi's decision nor Tanaka's and was probably determined by the CEO/board of Square Enix. Our community reps can only provide the feedback to Yoshi and he is likely powerless to really do anything to resolve the matter besides suggest to his superiors that there is a lot of distress about the billing system.

[SilvertearRen]

A lot of people in both the XIV and XI forums give the dev team a lot of flak for not really discussing this matter but I think most of that is unjustified. The decision to use Clickandbuy was likely neither Yoshi's decision nor Tanaka's and was probably determined by the CEO/board of Square Enix. Our community reps can only provide the feedback to Yoshi and he is likely powerless to really do anything to resolve the matter besides suggest to his superiors that there is a lot of distress about the billing system.

Which is precisely what we need to see done. If he doesn't man up and break the barriers, he's going to be just as big a disappointment as Tanaka was. Anybody can create content, but not everybody can accommodate their audiences as well as some people can.