My husband finally cancelled his FFXIV account today due to a mysterious charge that showed up on our bank statement from Square Enix. It was a flat fee (I believe he said 12.99), plus a small international processing fee.

When he called SE customer service, the barely-English speaking CSR in the call center couldn't even tell him what the charge was for.

I'm pretty bummed about it, considering it was hard enough to get him to play with me. This game has really done nothing but annoy and frustrate him for almost a year and this was the final straw.

I don't feel very safe about these people having our credit card info now.