Quote Originally Posted by Almalexia View Post
Nope-on-a-rope.

Squenix has no direct control over the internet tubes that run from your computer to your router to your modem to your wall outlet to the house wiring to your tap to your node to your regional router to any number of routers and cables owned or leased by your ISP and any other ISP/holding company in various states, municipalities and countries.

What you have to do is contact your ISP and complain. This alone will do absolutely nothing, so you need to convince others to complain. Then cross your fingers. Once your ISP has a pattern of complaining, they will eventually--corporate cogs turn slowly--investigate a router that they may or may not even own and rectify the bottleneck. Maybe.

In other words, neither SE nor your ISP has as much control over the situation as you think and holding them "equally" accountable is wrongheaded. If OP has been dealing with this for a while, it's perfectly rational to quit as the issue may never be resolved.
That's not completely true. One of the problems that has been suggested is that SE is using a network provider that is doing a shitty job and losing packets, but charges them a fraction of what the old network provider did. If this is true, then SE is responsible, but I don't know the truth and that is the problem.