Change Maintainence Time

[Markas]

Emergency maintenance doesn't mean they're going to shut the servers down the moment they find something wrong (given that they do need to find the source of what's wrong and develop a fix for it, otherwise that's just taking the servers down for longer than needed, which gives kind of a bad image) - they will still try to minimize disruption to services through when they decide to shut the servers down.

Obviously its not a minimal disruption. I'm sure we are just the most vocal of the night crew, but whenever they do maintenance, no matter the type, its now. You can say "oh its affecting the least amount of people" rant til you guys are blue in the face, doesn't change the fact that there is still a goodly majority getting screwed over. Rotating these "emergencies" is a logical fix for this.

[HereticBliss]

Unbelievable how many tards jump in screaming "deal with it or unsub" yet don't even address any of the valid points brought up in the thread. Nobody is suggesting moving the maint times to NA prime time. They are suggesting not always having maint at the exact same time, especially multiple times a week. As already stated, late night subscribers pay just as much as primetime subscribers do.

And please stop with the idiocy about it being a Japanese game being the reason. It's 4pm in Japan when maint starts here. I don't know if you understand as little as you guys seem to, but 4pm IS PRIME TIME.

1. Think
2. Speak

Very simple.

[stuscott]

Obviously its not a minimal disruption. I'm sure we are just the most vocal of the night crew, but whenever they do maintenance, no matter the type, its now. You can say "oh its affecting the least amount of people" rant til you guys are blue in the face, doesn't change the fact that there is still a goodly majority getting screwed over. Rotating these "emergencies" is a logical fix for this.

For a business, the "logical" fix is to affect as few customers with an outage as possible...

[Markas]

For a business, the "logical" fix is to affect as few customers with an outage as possible...

Round and round we go...

[Zileth]

Round and round we go...

Well the ones that are complaining do not and will not ever understand this

[blowfin]

Obviously its not a minimal disruption. I'm sure we are just the most vocal of the night crew, but whenever they do maintenance, no matter the type, its now. You can say "oh its affecting the least amount of people" rant til you guys are blue in the face, doesn't change the fact that there is still a goodly majority getting screwed over. Rotating these "emergencies" is a logical fix for this.

Um, no, they've chosen maintenance times to effect the least amount of people possible. You're in the "vocal minority" not the "goodly majority". The emergency maint yesterday isn't even worth discussing, because it was an emergency!

[Markas]

Well the ones that are complaining do not and will not ever understand this

Oh we understand perfectly, we would just like some dinner and roses before we get screwed is all.

[Tsukino]

For a business, the "logical" fix is to affect as few customers with an outage as possible...

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

[Markas]

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

'

Thank you for succinctly putting what we have all been saying.

[Yahavage]

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

So exactly how many times have you been interrupted recently? There doesn't seem to have been enough outages to justify the complaining. You need solid evidence to support your claim of poor customer servicr or no-one is going to listen. I would suggest a list of outages for the past... 6 months? With how this has impacted you and your static or whatever directly. Then someone might appreciate where you're coming from. Otherwise you just sound whiney.