Change Maintainence Time

[Markas]

Emergency maintenance doesn't mean they're going to shut the servers down the moment they find something wrong (given that they do need to find the source of what's wrong and develop a fix for it, otherwise that's just taking the servers down for longer than needed, which gives kind of a bad image) - they will still try to minimize disruption to services through when they decide to shut the servers down.

Obviously its not a minimal disruption. I'm sure we are just the most vocal of the night crew, but whenever they do maintenance, no matter the type, its now. You can say "oh its affecting the least amount of people" rant til you guys are blue in the face, doesn't change the fact that there is still a goodly majority getting screwed over. Rotating these "emergencies" is a logical fix for this.

[stuscott]

Obviously its not a minimal disruption. I'm sure we are just the most vocal of the night crew, but whenever they do maintenance, no matter the type, its now. You can say "oh its affecting the least amount of people" rant til you guys are blue in the face, doesn't change the fact that there is still a goodly majority getting screwed over. Rotating these "emergencies" is a logical fix for this.

For a business, the "logical" fix is to affect as few customers with an outage as possible...

[Markas]

For a business, the "logical" fix is to affect as few customers with an outage as possible...

Round and round we go...

[Zileth]

Round and round we go...

Well the ones that are complaining do not and will not ever understand this

[Markas]

Well the ones that are complaining do not and will not ever understand this

Oh we understand perfectly, we would just like some dinner and roses before we get screwed is all.

[Tsukino]

For a business, the "logical" fix is to affect as few customers with an outage as possible...

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

[Markas]

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

'

Thank you for succinctly putting what we have all been saying.

[Zileth]

'

Thank you for succinctly putting what we have all been saying.

Clearly you and the other ones whining about it never played a MMO in your life

SE is doing all the maint and hotfixs during non peak hrs

[Markas]

Clearly you and the other ones whining about it never played a MMO in your life

SE is doing all the maint and hotfixs during non peak hrs

Thank you for your razor sharp insight into my MMO history. I want you guys to tell me more about how there isn't a feasible way for SE to rotate these maintenances because this isn't repetitive at all.

[Zileth]

"An outage" is the key there. People aren't complaining about a single outage, they're complaining about all outages.

Taken one at a time, it makes perfect sense to affect the least number of people. Taken on the whole, it's terrible customer service to affect the same group of people repeatedly when you offer a flat-rate subscription for a 24-hour service.

By all means go cry on the WoW, TERA, AA, LOL forums about them always doing maint and updates on the same day at the same time........ If you think its terrible customer service