I need Customer service Now

[BloodPact]

Please lock this post when or if it gets resolved.
I am Making a post (not to break the tos or to bash anyone) but I am very very upset with the costumer service at this point!
I put in a ticket a long time ago for a fantasia restore and I keep getting the run around, Before anyone asks if I put it in the right section. Yes I did and 5+ emails since then and also ingame tickets to gm services.
I was told via email a few weeks back that it was accepted for restore and it never happened! So I wrote back with no luck this is absurd.
Then I get a very nice game master that I spoke with ingame about 4 to 5 days ago telling me he or she saw the emails. Nothing has happened still! I want to let you know se, I will quit this game if this is not taken care of today asap because I pay to play and I am a customer. If I get another threat for asking for customer service as I have before I will be making note of all my emails and text logs because I value my account.
Someone else asks for the same thing and gets it within the matter of hours, I will not play a female character so I wont play till I get my potion, I messed up and that's my fault since I was trying to make random characters and didn't think I was on my main character when I used it.
Thank you

P.S. I did want to mention that the Game Master service is excellent.

If I may, I'd recommend you wait a bit for Fantasia to become available via the Mogstation (I'm pretty sure they confirmed this) and leave the one time restoration for a worse kind of mistake. It really is a one time thing so if you use it now that was the only time you'll have been able to use it.

[SoulKhan]

If I may, I'd recommend you wait a bit for Fantasia to become available via the Mogstation (I'm pretty sure they confirmed this) and leave the one time restoration for a worse kind of mistake. It really is a one time thing so if you use it now that was the only time you'll have been able to use it.

If they don't restore it today I am going to delete my character and re start a new, I will lose all my af2 / relic+1's/ ala gear and all my x mode clears as well as everything I've worked hard on but I will do this today. My sub is running out and I am not paying to play a female character and I don't have the time to wait for it to come out on mog with this situation because who knows when that might happen and there's no release notes of it thus far.

[SoulKhan]

I was asking for a 1 time courtesy on the (fantasia potion) restore, that means I would not be able to ask for another restore on a fantasia potion which I think is very fair.

[cloverkitty]

If they don't restore it today I am going to delete my character and re start a new, I will lose all my af2 / relic+1's/ ala gear and all my x mode clears as well as everything I've worked hard on but I will do this today. My sub is running out and I am not paying to play a female character and I don't have the time to wait for it to come out on mog with this situation because who knows when that might happen and there's no release notes of it thus far.

You do realize you can just create another character, and keep the existing one until you can get your fantasia.

If you are just going to delete your character and start new, then this may be the best way to go. Just a suggestion.